Chapter 3
1. What qualities might Jim possess that would make him a successful project manager?

Jim Watanabe has already established and introduced his project initiation team. As he is attempting to have Carmen Sanchez, the manager of Petrie’s Electronic’s top store in Irvine, join his team, Jim seemingly intends to establish a relationship with customers through Carmen. Also, Jim’s excitement about the project and his determination to begin the project by arriving early, demonstrates his dedication to complete this project successfully.

2. How do you think Jim should respond to Ella’s implied pressure about the importance of the project to her?

I believe Jim should confirm with Ella the importance of this project to him is, as well, and ensure that he and his team will do their best to complete the project as best and as successful as they possibly can. Jim should also reassure Ella that he will keep her posted on the status of each phase of the project and update her with any issues or concerns that may require her attention.

3. What strategies might Jim employ to deal with a very busy team member such as Carmen Sanchez?

Jim should utilize project management software, such as Microsoft Project, to manage the project in its entirety, including assigning tasks to each team member that tailors to their skill set and schedule, such in the case of Carmen Sanchez having a busy schedule. For example, during the process of dividing the project into manageable tasks by creating the project’s work breakdown structure, it may be ideal for Jim to assign Carmen on tasks that do not pose a strict deadline, given her busy schedule.

Chapter 4
1. Look over the scope statement (PE Figure 4-1). If you were an employee at Petrie’s Electronics, would you want to work on this project? Why or why not?

After reviewing Petrie’s Electronics ‘No Customer