3. Write a document that Wilson Brothers specifically would use to establish guidelines and norms for the organization with respect to the use of email, and any other electronic communication medium, for internal and external communications. Make recommendations on what to do and what not to do. Explain the reasoning for your recommendations. (10 marks)

WILSON BROTHERS LIMITED
Guidelines for Best Practices in Electronic Communications

This document will serve as a guideline on the use of electronic communications and addresses major issues such as; email and cell phone usage, best practices, how we define appropriate use of email and cell phones in the workplace, the effective use of email as a business tool for internal and external communication and how it is to be managed. This policy applies to all Wilson Brothers Limited Employees.

Important Factors to Note:
 Email is not guaranteed to be private.
 Email is not an appropriate substitute for face-to-face in specific situations.
 Email is not always sent and received instantly; messages can arrive several hours or days after they are sent. As a result, email is not an appropriate method for exchanging time-sensitive information.
 Emails are considered to be company records. Therefore, they should be retained in the same way as Wilson Bros does customer/sales records or other forms of communication, such as letters, faxes

Risks Associated to using Email include:
 The privacy and security of email communication cannot be guaranteed.
 It is impossible to verify the true identity of the sender and guarantee that only the intended recipient will read the email once it has been sent.
 Emails can introduce viruses that damage or disrupt a computer or system.
 Email messages can be modified, forwarded, intercepted and shared, without your knowledge or permission, making it particularly