...ISSUES 1 Chapter 1 The New Human Resource Management Process 2 SHRM 3 Why Study Human Resource Management? 4 HRM Past and Present 6 Past View of HRM 6 Present View of HRM 6 21st-century HRIi 8 HRM Challenges 8 The HRM Strategic View 9/ Technology and Knowledge 10 Labor Demographics 11 Productivity and Competitiveness Through HRM HRM Skills 12 Technical Skills 12 Human Relations Skills 13 Conceptual and Design Skills Business Skills 14 12 13 Line Managers' HRM Responsibilities 15 Line Versus Staff Management 15 Major HR Responsibilities of Line Management 15 HR Managers' Resonsibiiities: Disciplines Within HRW? 16 The Legal Environment: EEO and Diversity Management 17 Staffing 17 Training and Development 20 Employee Relations 20 Labor and Industrial Relations 20 Compensation and Benefits 20 Safety and Security 21 Ethics and Sustainability 21 HRM Careers 23 The Society for Human Resource Management Other HR Organizations 24 Professional liabiliy 24 23 The Practitioner's Model for HRM The Model 24 Sections of the Model 25 24 Trends and Issues in HRM 27 Technology and High-Performance Work Systems 27 Increasing Globalization 28 Ethical Issues—Reverse Discrimination Wrap-Up 28 29 Chapter Summary 30 Case 1.1 33 Chapter 2 Strategy-Driven Human Resource Management SHRM 38 39 Strategy and Strategic Planning in the 21 st Century The External Environment 41 41 Strategy 45 What...
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...Workforce Diversity Training Abstract Diversity training has significantly influence equality and fairness in the workplace. Many organizations may face challenges how to balance diverse workforce, and they have realised the importance of diversity as a key of their business in order to quickly respond the needs of customers. Accompanying with the global economic integration, diversity has been a priority on the development of human resource. Creating equal and fair working environment would be significantly associated the profitability of organizations. This essay will mainly review the literature of workforce diversity training from several perspectives: definitions of diversity, benefits of diversity, diversity training and organizational attitude, evaluation of diversity training, challenges and resistance to diversity. The major benefits of diversity include increased quantities of high quality decisions, high employee loyalty and low turnover, and improved business performance. Diversity training approaches can be categorized into awareness-based training and skill-based training, and six major training techniques such as lecture, questioning, brainstorm, small-group discussion and role-playing can be adopted. Evaluating diversity training should be aligned with organizational business goals, and four steps could be used to evaluate diversity training programmes. Diversity blindness and diversity hostility are recognized as the major challenges for introducing...
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...Contents Executive Summary 3 Introduction to Company 4 Organization Culture 5 IBMers – Values and Ethics 9 Value 9 Ethics & Business conduct 9 Culture @ IBM 10 About IBM Culture Traits 10 Diversity 10 People orientation and Team Orientation - Freedom & Responsibility 11 Outcome Orientation - Context, not Control 12 Knowledge sharing - High Collaboration using technology 12 Risk Averse to Risk Taking 12 Innovation - Learn from mistakes (or near Mistakes) 13 Aggressiveness for duties, goals, and assignments 14 Culture & Climate Survey 15 Culture impact Business Performance 16 IBM Leadership Framework 16 Online References 17 Executive Summary Our charter is to determine culture at IBM & how it impacts business performance. Corporate culture is significant in that it “influences the behavior of everyone within an organization and, if carefully crafted, can have a significant positive effect on organizational success”. Louis Gerstner (2002) comments “I came to see, in my time at IBM, that culture isn’t just one aspect of the game-it is the game. In the end, an organization is nothing more than collective capacity of its people to create value. Vision, strategy, marketing, financial management- any management system, in fact- can set you on right path and carry you for a while. But no enterprise- whether business, government, health care or any area of human endeavor – will succeed over the long haul if those element aren’t part of its DNA.” The culture...
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...Managing Human Capital Hilton Worldwide Contents Executive Summary 2 1.0 Introduction 2 1.1. Human Resource Management 2 1.2. Hilton Profile 3 Vision Statement 3 1.3. Chosen position: Hotel Manager 3 2.0 Analysis to identify the HRM issues and challenges 5 2.1 Weaknesses and challenges of the chosen industry. 6 2.2 Practices which leads to improvement 6 2.2.1 Planning, recruitment and selection 6 2.2.2 Training and development 7 2.2.3 Reward management 8 2.2.4 Employee relations 9 3.0 Conclusion 11 4.0 References 13 Executive Summary The project was structured in several sections that yield information on major topics: planning, recruitment and selection; training and development; reward management; employee relations. In details this report examines how applied human resource practices may impact on the organizational commitment in the hotel industry by example Hilton Worlwide. The main body introduces HRM, Hilton profile, short brief of analysis to identify issues and practices that lead to improvement. The study shows an essential importance role of training and development, as well as reward management best tool to retain skilled employees in the hotel industry. 1.0 Introduction 1.1. Human Resource Management Employees are the most important asset of the organization, it is crucial to understand how to maintain good relations with its workforce. Human Resource Management (HRM) is aiming...
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...HRM 470-52 Organizational Staffing Principles and Practices Staffing/Recruitment program Capstone University of Michigan September 4, 2011 Contents Executive summary 3 Background of the company 4 Identification of six staffing/recruitment strategies 5 Identify research tools used to determine current background information 6 Identify best practices 7 References 8 Appendix 9 Executive summary Successful recruitment involves several processes which involves development of a policy of recruitment and retention and determining the current and future need of the organization. The University of Michigan has set these policies in place in order to recruit and retain the best faculty and staff. “Diversity matters at Michigan. It is a core value of our distinguished university and a key factor in assuring the excellence, inclusiveness, and welcoming environment that make Michigan a great place to work and learn. Their web site has been created to demonstrate the University of Michigan’s commitment to ensuring diversity in recruiting, selecting and retaining a diverse and highly engaged staff community”(University of Michigan, Diversity, 2011). The University of Michigan’s recruitment site is based on a six-step process which I have listed below. Their website provides a wealth of tools and resources provided to guide their staff in recruiting and retaining valued staff members who will contribute their ideas, experience, and talents to making...
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...Resource Management 6 Line Managers' Human Resource Duties 6 Human Resource Manager's Duties 7 New Approaches to Organizing HR 9 Cooperative Line and Staff HR Management: An Example 9 Moving from Line Manager to HR Manager 10 THE TRENDS SHAPING HUMAN RESOURCE MANAGEMENT 10 Globalization and Competition Trends 11 Indebtedness ("Leverage") and Deregulation 12 Technological Trends 12 Trends in the Nature of Work 13 Workforce and Demographic Trends 14 Economic Challenges and Trends 15 IMPORTANT TRENDS IN HUMAN RESOURCE MANAGEMENT 16 The New Human Resource Managers 16 Strategic Human Resource Management 18 High-Performance Work Systems 19 Evidence-Based Human Resource Management 19 19 • EVIDENCE-BASED HR: Why Should You Be Evidence-Based? Managing Ethics 20 HR Certification 20 THE PLAN OF THIS BOOK 21 The Basic Themes and Features 21 CHAPTER CONTENTS OVERVIEW 22 Part 1: Introduction 22 Part 2: Recruitment and Placement 22 Part 3: Training and Development 22 Part 4: Compensation 23 Part 5: Employee Relations 23 The Topics Are Interrelated 23 4 VII viii CONTENTS CHAPTER SECTION SUMMARIES 24 DISCUSSION QUESTIONS 24 INDIVIDUAL AND GROUP ACTIVITIES 25 EXPERIENTIAL EXERCISE: HELPING "THE DONALD" 25...
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...religious services the boomers were the first social rebels that challenged the way we live and work. Many of this generation where the first of their family to attend college or some sort of secondary education from high school. The boomers also broke away from traditional workplace conformity and began to chart their own path to success. (Bruce, 2009). This meant longer working hours, less traditional work weeks, and the tendency to become “workaholics”. By doing so many of the boomer generation are now in upper level management of most companies and businesses As the Baby Boomers draw close to retirement age new challenges will arise in the work place. Who will take their place? Is the next generation of workers ready for the challenge? Do they have the same ideals and principles of the outgoing workers? Management is tasked with making this transition as smooth as possible while dealing with an ever growing diverse work force. Technology will play a key role in the sweeping changes facing a workplace as well as older workers trying to learn new ways to do the same tasks they have done a certain way for an extended period of time. How management meets these challenges will determine the long term success of the company. What changes in employment relationships are likely to occur as the population ages? As the baby boomer generation looms towards retirement a big challenge faced by management will be to fill the rolls...
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...today’s environment organizations have the employees either works together as group or as team to complete assignments or jobs. There are differences between a group and a team and there are also similarities. What the differences are can determine how an organization wants the employees to work together. Below is an explanation of what a group and a team are and what the differences are between a group and team. “A group involves two or more people working together regularly to achieve common goals (Schermerhorn, Hunt, & Osborn, 2008).” “In the group members are mutually dependent on each other to reach the goals set forth and to communicate regularly to meet the goals over a period of time (Schermerhorn, Hunt, & Osborn, 2008).” There are different types of groups, the effective groups, formal groups, and informal groups. “Effective groups strive to achieve high levels of performance, satisfaction, and viability with meeting goals (Schermerhorn, Hunt, & Osborn, 2008).” Formal groups are groups which have been designated for specific organizational purposes. An example is a manager is the head of the group and one or more people reporting directly to the manager. “Informal groups are groups which are formed to serve special interests such as people which take lunch together and may work together (Schermerhorn, Hunt, & Osborn, 2008).” No matter what type of group is formed the group will go through series of life cycle stages. The stages are forming, storming, norming,...
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...EXAMINING THE CRACKS IN THE CEILING: A Survey of Corporate Diversity Practices of the S&P 100 March 2013 Table of Contents FOREWORD ....................................................................................................... 1 EXECUTIVE SUMMARY ................................................................................. 2 EXAMINING THE 10 KEY INDICATORS .................................................... 7 1. Equal Employment Opportunity (EEO) Policy ........................... 8 2. Internal Diversity Initiatives ...........................................................10 3. External Diversity Initiatives ..........................................................12 4. Scope of Diversity Initiatives...........................................................13 5. Family-Friendly Benefits....................................................................14 6. EEO-1 Disclosure ..................................................................................15 7. Highest-Paid Executives ...................................................................16 8. Board Representation .......................................................................18 9. Director Selection Criteria ...............................................................20 10. Corporate Commitment ................................................................21 DIVERSITY SCORES BY SECTOR ................................................................22 CONCLUSIONS AND NEXT STEPS...
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...Leadership Style Xerox Corporation Leadership and Organizational Behavior BUS520 December 13, 2014 Xerox is a provider of business processing and document management. Its mission is to become change agents and innovators to meet customer’s challenges. The company creates business processing outsourcing, information technology solutions, new technologies, products and services for world class commercial and government clients. Xerox designs, develops and delivers information technology solutions that utilize data centers, help storage desks, and managed facilities (Mergent Online, 2014). To be successful in this industry the company requires a powerful, dedicated, and committed Chief Executive Officer. In 2009 they promoted from within the company and capitalized on Ursula Burns’ abilities. Chief Executive Officer The Chief Executive Officer (CEO) of Xerox is Ursula Burns; she has catapulted through the company since 1980. Ursula was born in New York City New York in 1958; she received a bachelors of science in mechanical engineering from the Polytechnic Institute of NYU and a master’s of science degree in mechanical engineering from Columbia University (Burns, 2014). Ms. Burns joined Xerox as a summer intern in 1980 working her way up through the company and securing key leadership positions along the way. Ursula became the CEO of Xerox in July 2009 and soon after made the largest acquisition in Xerox history with the purchase of a computer services company...
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...VIETNAM TOURISM MARKETING STRATEGY TO 2020 & ACTION PLAN: 2013-2015 (PROPOSED) Executive Summary Developed by: European Union funded Environmentally & Socially Responsible Tourism (ESRT) Capacity Development Programme Vietnam Tourism Marketing Strategy To 2020 & Action Plan: 2013-2015 (Proposed) Executive Summary Page 1 © 2013 Environmentally and Socially Responsible Tourism Capacity Development Programme This publication has been produced with the assistance of the European Union funded Environmentally and Socially Responsible Tourism Capacity Development Programme (ESRT). The content of this publication is the sole responsibility of the ESRT programme and can in no way be taken to reflect the views of the European Union. The European Union and ESRT do not guarantee the accuracy of the data included in this publication and accept no responsibility for any consequence of their use. By making any designation of our reference to a particular territory or geographic area, or by using the term “country” in this document, ESRT and the EU do not intend to make any judgements as to the legal or other status of any territory or area. ESRT and the EU encourage printing or copying exclusively for personal and non-commercial use with proper acknowledgement of ESRT and the EU. Users are restricted from reselling, redistributing, or creating derivative works for commercial purposes without the express, written consent of ESRT and the EU. Environmentally...
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...safety requirements, employment security, confidentiality; and sexual harassment, to name a few. Tyson suggests that the aim of the HR strategy process is concerned with devising ways of managing people, which will assist in the achievement of organizational objectives. Within these processes HR assists management in development and implementing policies, practices and philosophies to benefit the organization. Tyson recognizes that there is a lack of importance placed on the actual process that leads to the success of organizations and therefore could be seen as changes in the policies, practices and philosophies of organizations. Kane and Stanton realize that the planning process of the human resource function is key to the challenges of the future to organizations. They also discuss the importance of developing and understanding the appropriate process for organizations to...
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...India ……………………………….8 3.1 Sequential Growth ………………………………………………….8 3.2 Society perceptions and limitations ………………………………9 3.3 Government Initiatives ……………………………………………10 3.4 Economic Considerations ………………………………………..10 4. Carrier Family Balancing …………………………………………...10 4.1 Gender Discrimination ……………………………………………11 4.2 Historical Gender Bias ……………………………………………12 4.3 Duties of motherhood and Homemaker ………………………..12 5. Diversity Management Programs …………………………………12 5.1 Gender Diversity …………………………………………………..13 5.2 Diversity as a result of Religion, caste and Education ………..13 5.3 Managing Diversity ……………………………………………….13 6. Conclusion ……………………………………………………………14 References …………………………………………………………….15 Page i Table of Figures Figure 1: Positions held by women in Fortune 500 companies................8 Figure 2: Ratio of women directors............................................................9 Figure 3: Enrolment share (girls) in higher education…...........................10 Page ii Table of Abbreviations CEO MD I.T. MNC GDP GER B.E. Ph.D. B.Ed NPE Chief Executive Officer Managing Director Information Technology Multi...
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...The Future of Information Technology in Business Overview Every aspect of daily life is impacted and supported through the use of technology. The healthcare industry, education, national security, and organizational infrastructures are connected, monitored, and managed through the use of technology. Nearly every human has access to a piece of technology. Even in remote locations around the world, technology is being used to bring people together (Macintyre, 2011). The workplace has also been significantly impacted through the adoption of technology. In a recent study published by the Corporate Leadership Council (2013b), globalization, economic change, and consumerization have created new realities for the workplace. These realities include the need for greater interdependence, frequent organizational change and flexibility, greater knowledge intensity, and more technology choices – all of which can be managed through the use of technology (Council, 2013b). With this increased demand for technology services worldwide, the information technology sector is projected to grow by 22% between 2010 and 2020 (Lockard & Wolf, 2012). In response to this demand, a higher percentage of college graduates are expected to earn a degree in the field of information technology and enter the workforce. The NACE Class of 2012 Student Survey Report (Koc, 2012) indicated computer science majors ranked highest - at 69%, to most likely to get job offers. The future success of organizations...
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...Cornell University ILR School DigitalCommons@ILR Student Works ILR Collection Spring 2013 Which Organizations are Best in Class in Managing Diversity and Inclusion, and What Does their Path of Success Look Like? Pin Zhou Cornell University Daniel Dongjin Park Cornell University Follow this and additional works at: http://digitalcommons.ilr.cornell.edu/student Part of the Human Resources Management Commons This Article is brought to you for free and open access by the ILR Collection at DigitalCommons@ILR. It has been accepted for inclusion in Student Works by an authorized administrator of DigitalCommons@ILR. For more information, please contact hlmdigital@cornell.edu. Which Organizations are Best in Class in Managing Diversity and Inclusion, and What Does their Path of Success Look Like? Abstract Question: Which organizations are best in class in managing diversity and inclusion, and what does their path of success look like? What are the criteria to measure ‘best in class’? Keywords human resources, diversity, inclusion Disciplines Human Resources Management Comments Suggested Citation Zhou, P. & Park, D. (2013). Which organizations are best in class in managing diversity and inclusion, and what does their path of success look like? Retrieved [insert date] from Cornell University, ILR School site: http://digitalcommons.ilr.cornell.edu/student/46/ Required Publisher Statement Copyright by the authors. This article is available...
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