Free Essay

Workplace and Patient Safety

In:

Submitted By BADKID0080
Words 1387
Pages 6
Hospital Workplace and Patient safety: The first interventions for positive outcome

Outline of the Article

I. Backgound

II. Objective

III. Errors due to fatigue of nursing personnel

IV. Healthcare Associated Infections

V. Personal Protective equipments

VI. Hand Hygiene

VII. Transitions of care and Patient Handoffs

VIII. Conclusion

IX. References

Hospital Workplace and Patient safety: The first interventions for positive outcome Background

Safety of any workplace is very important in optimizing productivity and preventing the incidences of accidents and casualties. Hospitals are one of the significant areas where safety is of prime concern not only for the employees and care givers, but also for the patients who are admitted for receiving health care. A compromise on safety jeopardizes the goodwill of the hospital and delays health outcome in patients and prolongs their stay in the hospital. Apart from that if safe methods and interventions are not followed it ca impact the nursing personnel, other health care providers and administrative staff, that will lead to the economical and financial burden of the hospital. Hence ensuring safety in hospitals is of prime importance (ISMP,2010). The present article will discuss some of the avenues which can jeopardize the safety of the patients and the care providers and possible interventions that can improve the safety aspects of a hospital.

Objective

The article describes the issues related to the safety of employees and patients in a hospital setting and the factors that influences such safety parameters in the workplace. Broadly the article reviews safety issues related to fatigue levels of nursing personnel, overall approach in infection control both at systemic level and personal level, the spread of infections and its control and care approaches that needs to be taken while a transition of patient from one medical unit to another takes place or the transition of duty from one staff nurse to another

Errors due to fatigue of nursing personnel

Various types of intervention errors occur through nursing personnel due to their job stress, mental and physical fatigue. As nurses have to manage a wide array of patient population and that too in different settings, they become stressed by workload and more so if the shift periods are prolonged. Workplace fatigue has been attributed to one of the most important internal factors that lead to medication errors (Maust Martin, 2015). Medication errors may include administration of the wrong medication, or administration of a medication in incorrect doses or selecting different routes of administration that is not recommended, and also failure to check the expiry dates and difficulty in titrating stock solutions. A study done on 12 hour shift period of nurses indicated that older peers committed more medication errors than their younger peers. Fatigue sets in either from the complexity of health care practise or from the increased work load of health care settings (Marx, 2014).

Hence, proper and adequate deployment of work force is highly critical in health care settings. It is also the duty of the staff nurse to escalate her mental conditions to the RN, so that she can be deployed in lesser critical units to avoid chances of medication errors (Koppel et al., 2008). Fatigue can also be prevented by employing relaxation techniques in care settings. There should also be proper screening techniques to understand the level of fatigue of particular nursing personnel on a particular day and if needed she should be deployed in less critical units to avoid chances of errors. This is because critical care patents often lack suitable coping strategies to combat the errors that jeopardize their safety.

Healthcare Associated Infections

Healthcare Associated Infections not only impacts the patients who are admitted but also the care providers who are deployed for providing care. The major healthcare associated infections are nosocomial infections and transmission diseases like hepatitis A and B. Nosocomial infections are hospital acquired infections and are mainly caused by gram negative organisms and methicilin resistant staphylococcus. These are opportunistic pathogens and whenever a patient is febrile or having a decreased immune function, these pathogens cause super infections that leads to increased morbidity and mortality in patients. These pathogens may also infect health care providers who have a compromised nutritional and immunological status and such individuals are readily attacked by these pathogens. The major cause of their prevalence is under dosing of antibiotic regimes, improper asepsis procedures in healthcare settings and development of resistance against antibiotics by such pathogens (Wolfe et al.,2011).

Care should be taken to eradicate these pathogens through appropriate antibiotic in the affected patients but also these pathogens must be controlled in the hospital environment through proper fumigation. Fumigation must be carried out routinely in intensive care units and the operation theatres where the chances of infection are very high (Robins & Feng, 2015).

Personal Protective equipments

Personal protective equipments play an important role in ensuring the safety of the patients and care providers. Such instruments include gloves, goggles, aprons and face masks. However such protective devices must be properly sterilized before they are put to use. Personal protective equipments must be intended for personal use both for the patients and the care providers. They should not add to the disease burden of health care settings and must be biodegradable to protect the environmental toxicity in care settings. Apart from the protective equipments any equipments or devices intended for personal use should be discarded and disposed properly. Such equipments include the injection needles, the IV set, swabs and bandages (Palmer, 2014).

Hand Hygiene

Since the skin harbours a wide spectrum of pathogens, it is important that care givers should properly maintain hand hygiene. They should wash their hands following proper hand washing techniques and must intervene one patient to another after applying sterilization solutions on their hands and chiefly the portions of the hand that can have direct contact to patients (Infection Nursing Society, 2000).

Transitions of care and Patient Handoffs

One area where the safety of an individual is compromised is during the transition from one health care unit to another health care unit. Medication errors like missed doses or repetition of doses or procedures are quite common due to inadequacy of documentation during such transition period. Further when there is a change in the shift duty of a nurse, communication gap also leads to mistakes and errors by nursing personnel that compromises the safety of a patient. Hence care should be taken through the electronic health record systems to monitor the medications and approach of care either during transition of care from one medical unit to another or transition of care between different shifts. Nurses should reflect upon practice to ensure quality and safety of care is maintained (Canadian Disclosure Guidelines, 2014).

Conclusion

There is a saying that asepsis is better than antisepsis. Hence, if the care providers and hospital administration provides adequate importance to safety issues in care settings it will not only benefit the patients but the employees of that healthcare organization too. Both issues will help to ensure and improve the goodwill of such healthcare institution. In fact the SOP and GCP are implemented in various care settings to comply with quality and safety standards.

References

"Canadian Disclosure Guidelines BEING OPEN WITH PATIENTS AND FAMILIES" (PDF). Patient Safety Institute. p. 16. Retrieved 30 October 2014

David Marx. "Patient Safety and the "Just Culture:" A Primer For Health Care Executives" (PDF). University of California Los Angeles. Retrieved30 October 2014.

INSTITUTE FOR SAFE MEDICATION PRACTICES.(2010). ISMP Medication Safety

Alert! Nurse Advise-ERR [Newsletter]. http://www.ismp.org/Newsletters/

nursing/default.asp. Accessed February 1, 2010.

Infusion Nursing Society (2000). "Infusion nursing standards of practice". J Intraven

Nurs 23 (6 Suppl): S1–85

KOPPEL R, WETTERNECK T, TELLES J, KARSH B.(2008). Workarounds to

barcode medication administration systems: their occurrences, causes, and

threats to patient safety. J Am Med Inform Assoc;15(4):408-423

Maust Martin, D. (2015). Nurse Fatigue and Shift Length: A Pilot Study. Nursing Economic$, 33(2), 81-87.

Palmer, M. (2014).YOUR ROLE IN INFECTION PREVENTION. ASBN Update, 18(4), 10

Robins, H., & Feng, D. (2015). Handoffs in the Postoperative Anesthesia Care Unit: Use of a Checklist for Transfer of Care. AANA Journal, 83(4), 264-268.

Wolf, Zane Robinson; Hughes, Ronda G.(2011) Patient Safety and Quality: An Evidence-Based Handbook for Nurses. Chapter 35: Agency for Healthcare Research and Quality.

Similar Documents

Free Essay

Workplace Violence

...what we tend to hear more about is how nurses are abusing patients, those being patients that are older, disabled and coming closer to the end of their life span. Patients sometimes receive such negative abuse from nurses, this consists of physical abuse which is defined as any action with the intention to cause any physical or bodily harm to someone; for example this would include a nurse hitting or slapping a patient or even pushing them around. You often hear about nurses neglecting their patients, this is a deliberate action where nurses deprive the patients of what they need, this includes a nurse that purposely withholds a patient from eating, drinking or giving them their medication ("Abuse in Canada's Nursing Homes", 2012). It’s quite sad to see how this action takes place in nursing homes; a nursing home is a place for the elderly to go to because they can no longer take care of themselves and they need the assistance in their day to day activities. The nurses in long-term care facilities are there to provide residents with the care that they need and require, as they cannot do it themselves. Patients will often receive mental abuse from staff, that is, an act with the intention to cause any emotional harm to someone ("Abuse in Canada's Nursing Homes", 2012). You often hear about nurses yelling or threatening patients; this seems hard to understand why they would do such a horrible act of violence towards patients, the elderly are usually very soft-spoken and kind hearted...

Words: 4013 - Pages: 17

Premium Essay

Patient Safety: Unhealthy Work Environment Analysis

...Patient safety should be a priority for every healthcare provider. In other to do that, there should be excellent communication between staff and providers. According to Kourkouta and Papathanasiou (2014), effective communication between coworkers and patients is essential for the successful outcome of individualized nursing care of each patient. Effective communication amongst healthcare providers is necessary to ensure that patients receive safe and high-quality care. However, within most healthcare settings, effective communication does not always happen. According to Edwards and al., 2013), conflict at work is unavoidable, but significant disputes or heated arguments can be the leading factors in workplace stress and staff turnover. Interpersonal differences at work can impact patient safety and satisfaction if not handle properly. As nurse practitioners (NPs), we should be able to analyze an unhealthy work environment and try to create a safe zone to provide safe and better care for our patients....

Words: 462 - Pages: 2

Premium Essay

Knowledge Base

...Your work environment plays a large role in the ability to provide quality care. The atmosphere of a facility is critically important. It impacts everything from the safety of patients and their caregivers to job satisfaction. Studies consistently show how work environment issues, such as nurse staffing, are linked with patient outcomes, length of stay, and chance of death. ANA supports a healthy work environment for all nurses and patients. ANA Official Positions about Workplace Safety Just Culture – ANA supports the Just Culture concept and its use in health care to improve patient safety. Healthy Nursing Work Hours – Nurse employers should provide a work schedule that allows adequate rest and sufficient compensation. Working When Fatigued – Each registered nurse has an ethical responsibility to carefully consider her/his level of fatigue. Work Release During a Disaster – Nurses should be released as part of organized medical rescue teams during disasters. Sexual Harassment – ANA believes that nurses and students of nursing have a right and responsibility for a workplace free of sexual harassment. ANA Principles Related to Workplace Safety ANA Principles of Nurse Staffing – identifies the major elements to consider when evaluating the safety and appropriateness of nurse staffing. ANA Principles for Pay for Quality – many policy makers are exploring and promoting pay-for-performance or value-based purchasing programs. Here are ten principles to guide you in any...

Words: 411 - Pages: 2

Premium Essay

Interior Health Consulting

...Health and Safety Cathy Fitzgerald November 27th, 2015 BuAd 248: Occupational Health and Safety Cathy Fitzgerald November 27th, 2015 Executive Summary https://www.interiorhealth.ca/AboutUs/BusinessCentre/Construction/Documents/Staff%20Safety%20Guidelines%20for%20Healthcare%20Facility%20Design%20Projects.pdf designed to produce an environment of care that is safe and secure for all occupants (patients, staff, and visitors). The planning and design of the facility shall include provisions for achieving the following objectives related to the safety and security of patients, staff, and visitors: * All current provincial and national ergonomic, violence prevention and occupational safety regulatory standards are followed * The built environment promotes wellness to all those within it including staff * The built environment does not contribute to physical, psychological and emotional risks to patients, visitors or staff. * The built environment provides security from criminal activity such as personal assault or theft of property Table of Contents Executive Summary 2 Introduction 4 Literature Review 5 Methodology 6 \ 7 Findings and Discussion 8 Definition of Problem 9 Analysis of Causes 9 Under Staffed 9 Patients 10 Develop, Evaluate and Select Alternative (s) 11 ALT 1: To hire more Health Care Workers ( volunteers, care aids, LPN’s, RN’s) 11 Quantitative – 11 ALT 2: Equip working areas (patient handling) with...

Words: 6351 - Pages: 26

Free Essay

Stress in the Workplace and Safety Issues Among Nurses in the Philippines

...STRESS IN THE WORKPLACE AND SAFETY ISSUES AMONG NURSES IN THE PHILIPPINES Abstract Personality differences among employees can lead to a tense and less productive work environment. Differences in race, gender, religious conviction, sexual orientation, and age can cause fear and uneasiness among employees. These feelings are often associated with confusion or powerlessness. Diversity and sensitivity training can assist employees in embracing each other’s unique qualities. “To accept differences, we have to understand differences, and there is no better way to do this than to learn to communicate with people who are different than you” (Lieberman, 2007). When employees feel overwhelmed, they can lose self-confidence, become irritable or act withdrawn. This behavior directly impacts productivity, and work becomes less rewarding. J. Segal, R. Segal, Horwitz, Jaffe-Gi[ http://www.termpaperwarehouse.com/essay-on/Managing-Stress-In-The-Workplace/54320 In this article, work-related problems among a sample of nurses in the Philippines are described. Cross-sectional data were collected through a self-administered survey during the Philippine Nurses Association 2007 convention by De Castro, A.B, et al. during the Philippine Nurses Association 2007 convention. Measures included four categories: work-related demographics, occupational injury/illness, reporting behavior, and safety concerns. Approximately 40% of nurses had experienced at least one injury or illness in the past year...

Words: 5936 - Pages: 24

Free Essay

Week 8

...Williams & Wilkins THE JOURNAL OF NURSING ADMINISTRATION Violence Against Nurses Working in US Emergency Departments Jessica Gacki-Smith, MPH Altair M. Juarez, MPH Lara Boyett, MSN, RN, ACNP-BC, CEN Objective: The objective of this study was to investigate emergency nurses’ experiences and perceptions of violence from patients and visitors in US emergency departments (EDs). Background: The ED is a particularly vulnerable setting for workplace violence, and because of a lack of standardized measurement and reporting mechanisms for violence in healthcare settings, data are scarce. Methods: Registered nurse members (n = 3,465) of the Emergency Nurses Association participated in this cross-sectional study by completing a 69-item survey. Results: Approximately 25% of respondents reported experiencing physical violence more than 20 times in the past 3 years, and almost 20% reported experiencing verbal abuse more than 200 times during the same period. Respondents who experienced frequent physical violence and/or frequent verbal abuse indicated fear of retaliation and lack of support from hospital administration and ED management as barriers to reporting workplace violence. Conclusion: Violence against ED nurses is highly prevalent. Precipitating factors to violent incidents identified by respondents is consistent with the research literature; however, there is considerable potential to mitigate these factors. Commitment Authors’ Affiliations: Senior Research and Practice Associate...

Words: 6804 - Pages: 28

Free Essay

Hlt 313v Week 3 Complete Latest

...SUPPORT@WISEAMERICAN.US HLT 313V WEEK 3 COMPLETE LATEST HLT-313v Week 3 Topic 3 Discussion 1 Looking ahead to 2020, pick one area of the current National Patient Safety Goals program and make a prediction of what might change in that area based on technological or other advancements. Consider patient identification standards, communication processes, and infection control protocols, among others. You are required to use and cite a minimum of two references to support your response. HLT-313v Week 3 Topic 3 Discussion 2 The Joint Commission launched the National Patient Safety Goals in 2003. Many years have now passed since the inception of these goals. How has the overall focus of the goals changed in the intervening years? What conditions in the health care marketplace have driven the need for change? You are required to use and cite a minimum of two references to support your response HLT-313v Week 3 Assignment – The Joint Commission Workplace Violation PowerPoint Perform an Internet search to identify and research and a situation where a health care organization or individual provider in your field of allied health was sanctioned by The Joint Commission or other regulatory body for a violation of one or more of The Joint Commission workplace safety, risk management, and quality care requirements. Taking the role of the Chief Safety or Risk Management Officer in the organization or a provider’s office who now must deliver an accounting of the incident to the board of directors...

Words: 1672 - Pages: 7

Premium Essay

Osha

...Occupational Safety and Health Administration Azinna Kimball HCS/430 February 6, 2012 Norman Greene Occupational Safety and Health Administration Occupational Safety and Health Administration (OSHA) is an agency in the United States Department of Labor. Many of the health care facilities were acquiring health and safety issues that led to the creation of OSHA. OSHA main mission is to ensure employees and employers reduce the job injuries, illnesses, death, drug exposure, blood borne pathogens, and safety. Enforcing OSHA regulations followed throughout health care facilities protects American workers. Every employee, employer or member who works should understand what OSHA is about. History of Agency The history of OSHA dates back into the 19th century. The act was signed into law December 29, 1970 by President Richard M. Nixon (Reflections on osha, 2009). OSHA main role is assuming safe and healthy working conditions for the men and woman exposed to any type of issues that could affect his or her safety or health. The OSH Act became effective April 28, 1971 (Reflections on osha, 2009). It was estimated that in 1970 around 14,000 workers were killed on- the-job (Shach, 2011, para. 4). OSHA has lowered the number in people killed because of their safety and regulations. OSHA covers all employees and their employers in the 50 states and territories and jurisdictions under federal authority (What does OSHA do? para. 2). OSHA began the start up phase in the most dangerous...

Words: 1616 - Pages: 7

Premium Essay

Legal, Safety, and Regulation

...Legal, Safety, and Regulatory Requirements HCS 341 July 4, 2011 Legal, Safety, and Regulatory Requirements The phrase ‘common sense and compassion in the work place has been replaced by litigation’ is common in a majority of workplaces. Litigation is defined as carrying on with a legal contest by judicial process (Merriam-Webster, 2011). The phrase indicates that legalities have taken over the process of personally making sound judgments and being personally being aware of others issues. Concentration on workplace safety, legal issues, and other regulations has taken precedence to many aspects of our employment; in some cases, more so than customer satisfaction. The customers’ wishes and treatment in the past was always thought to be the most important thing and something that should never be negotiated. However, government and regulatory agencies have indicated that safety and legal rights of the employer, employee, and customer should be protected and primary concern. The Occupational Safety and Health Administration (OSHA) as well as the Centers for Disease Control (CDC) have set safety and regulatory guidelines which protect the employer from causing damage to property, employees, and customers. These guidelines can be viewed as protecting all parties involved in an organization as the employee is protected from workplace injury or exposure and the customer is protected from injury and exposure while being involved with an organization. The CDC has set guidelines...

Words: 755 - Pages: 4

Premium Essay

Legal, Safety, and Requirements

...Legal, Safety, and Regulatory Requirements Destiny Hill HCS 341 October 24, 2011 Legal, Safety, and Regulatory Requirements The development of the Human Resource Department has facilitated a safety net for all employees to fall under and build a stable environment for employees to feel safe and secure. In the health care environment the workplace is filled with different personality types. The differing needs creates a challenge for the department of human resource in maintaining a safe and comfortable workplace. To balance and create a structure environment the Department of Labor Law and the Equal Employment Opportunity Commission have set laws in which must be complied by both the organization and the employee. The common sense and compassion in the workplace have been replaced with litigation to better serve and protect the workplace. Discrimination plays a vital role in employee satisfaction and should employees consider he or she is being discriminated against for any reason have rights to be protected. The U.S. Equal Employment Opportunity Commission (EEOC) enforces federal laws that make it illegal for any workplace to discriminate an employee because of race, color, religion, sex, national origin, age, disability, or genetic information (U.S. Equal Employment Opportunity Commission, n.d.). Training and education on preventing discrimination is emphasized by The Equal Employment Opportunity Commission. The EEOC...

Words: 791 - Pages: 4

Premium Essay

Statistical Analysis

...Statistical Information Paper HCS 438 July 17, 2011 Monica Vargas Statistical Information Paper Statistics are used in many different ways in my workplace. The use of statistics is for the improvement of quality care and safety. Statistics are also used to measure employee compliance in regards to hand washing and proper use of policies and procedures. We also use charts and graphs to show infection rates, skin integrity, falls within the facility, budget concerns, and many more. These graphs help hospital personal improve care and safety to provide quality care to all patients. Graphs can also be used to measure patient and employee satisfaction. Descriptive statistics are used to describe the basic features of the data in a study and do not involve generalizing the data that has been collected. They provide simple summaries about the sample and the measures. Together with simple graphics analysis, they form the basis of virtually every quantitative analysis of data (Trochim, 2006). An example of descriptive statistics used at my workplace can be the number of patients that are admitted into the hospital on a Monday versus a patient admitted on any other day of the week. This information can also be broken down into more descriptive categories such as how many patient were men, women , children, what is their diagnosis, why were they admitted, and so on and so forth. We use inferential statistics to make judgments of the probability that an observed difference...

Words: 742 - Pages: 3

Free Essay

Working Place

...Outline for further research The main and utmost goal is to eliminate and prevent ‘workplace bullying’. After the introduction of term ‘workplace bullying’ in 1990s, still there hasn’t been a uniformal and accurate measurement tool implemented. Due to a variable factors in profession and working environment it may not be possible to create uniformal measurement for ‘workplace bullying’. To accurately measure and identify ‘workplace bullying’ in nursing, certain factors needed to researched. There are two type of Measurements currently used for measuring and each has it’s own characteristic of benefits and flaws. -Self-Assessment Method: gives the respondents free to decide whether they are bullied (Glalanaki and Papalexandris, 2013, p2110). Which has lower rates of ‘workplace bullying’. -NAQ – more commonly uses measurement where categorization is pre-set by the researcher tends to show higher rate of ‘workplace bullying’ Both method need to be conducted to accurately classify and identify ‘workplace bullying’ ,where NAQ might categorize the responder to be being bullied but he/she might not feel as they are being bullied. If a person doesn't feel being bullied is it right to account others as the persecutor? Most of the database samples were isolated to Ethnic, Gender and Geology, specially in the management level researches. Example: Surveys conducted by Etienne (Exploring Workplace Bullying in Nursing, 2014, p8) and Johnson (JONA, Vol 45,No. 9, p458), responds rate...

Words: 709 - Pages: 3

Premium Essay

Hcs 325 Week 1 Individual Assignment Roles and Functions Paper

...-roles-functions-paper/ For More Courses and Exams use this form ( http://hwguiders.com/contact-us/ ) Feel Free to Search your Class through Our Product Categories or From Our Search Bar (http://hwguiders.com/ ) Roles and Functions Paper Today’s health care needs a manager who has understanding of management and the skills needed to manage within the health care environment. This management refers to activities included in planning, organizing, leading and controlling of an organization. The manager must respond and adapt to the changes in an organization required by the needs of the patient population it serves. Managers must be accountable not only in decision-making, but productivity, cost containment, safety, confidentiality, etc. An effective manager must be accountable, create a quality work environment, and understand the value of a diverse workplace as well as other important functions that contribute to effective management. Although the roles of manager vary, all managers in any health care organization or any organization for that matter must manage effectively using the management process, being accountable for themselves and others, using the principles of effective time management, networking, recognizing and supporting the department of intellectual capital and other essentials of successful management. To be able to achieve this, a manager must understand the business environment, and the people that will be involved in these changes, such as...

Words: 5897 - Pages: 24

Premium Essay

Hlt 313v Week 4 Complete Latest

...us/product/hlt-313v-week-4-complete-latest/ contact us at: SUPPORT@WISEAMERICAN.US HLT 313V WEEK 4 COMPLETE LATEST HLT-313v Week 4 Topic 4 Discussion 1 Locate and select an article which discusses performance-based trends in patient safety, risk management, or quality management in health care organizations. Provide a summary of your findings and explain how and why the trend(s) would or would not be effective or successful in your workplace or in an allied health organization in your chosen field. You are required to use and cite a minimum of two references from the GCU Library to support your response. HLT-313v Week 4 Topic 4 Discussion 2 Risk management functions and quality improvement functions in an organization can overlap in terms of addressing patient safety. Using information from your own employer/organization’s risk management plan, or that of an allied health care organization in your city or region, identify and summarize two such functions which commonly overlap in this manner. What common factors lead to the overlap? Does the structure work for the organization you selected? Why or why not? You are required to use and cite a minimum of two references from the GCU Library to support your response. HLT-313v Week 4 Assignment – Managing Quality Assurance in the Workplace Essay Health care delivery and the organizations that provide it, manage it, and reimburse for it are growing at an explosive rate. As part of this trend, the growth in the allied health job sector is expected...

Words: 1741 - Pages: 7

Free Essay

Statistics

...Uses of Statistical Information in the Workplace HCS 438 November 9, 2011 Uses of Statistical Information in the Workplace The collection, interpretation, analysis and presentation of data can be used in the workplace (Bennett, Briggs, & Triola, 2009). Predictions are made based on the data collected. The workplace is a healthcare organization, such as on a post-partum unit provide opportunities to collect, organize, observe and interpret information regarding this population. The purpose of this paper is to determine which methods of statistics are used as a measuring tool and what levels of measurements are used or could be used to improve the decision-making process for this organization. Statistics in the Workplace Many areas of the hospital facility use statistics in measurement. How do statistics affect this hospital healthcare facility in women services? One example is measuring nurse/patient ratios based on patient census and acuity. Patient acuity and census determines how many nurses are assigned to each patient based on their acuity. This also ensures patient and personnel safety. Patient satisfaction surveys are performed to improve patient care outcome as measured by HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems); these tactics were discovered by the Studer Group. HCAHPS encourages leaders and staff members alike to realize the results are meaningful and that they translate to better, more consistent quality care, which...

Words: 1085 - Pages: 5