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Patient Safety: Unhealthy Work Environment Analysis

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Patient safety should be a priority for every healthcare provider. In other to do that, there should be excellent communication between staff and providers. According to Kourkouta and Papathanasiou (2014), effective communication between coworkers and patients is essential for the successful outcome of individualized nursing care of each patient. Effective communication amongst healthcare providers is necessary to ensure that patients receive safe and high-quality care. However, within most healthcare settings, effective communication does not always happen. According to Edwards and al., 2013), conflict at work is unavoidable, but significant disputes or heated arguments can be the leading factors in workplace stress and staff turnover. Interpersonal differences at work can impact patient safety and satisfaction if not handle properly. As nurse practitioners (NPs), we should be able to analyze an unhealthy work environment and try to create a safe zone to provide safe and better care for our patients. …show more content…
As future leaders, it is essential to know how to manage conflicts. The NP must promote a professional environment that includes accountability and useful communication skill when involved in conflict resolution. It is imperative for the NP to let the medical assistant (MA) know how important it is to report these abnormal labs promptly as personal conflict cannot affect patient care. Furthermore, office staff needs to understand how a dysfunctional workplace can affect patient care. I know that I have been working with the company for only three months, but the practice manager needs to address the issue with the staff as it apparently is affecting patient

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