...As long as people work together in organizations, there will be varying opinions and differences that may become temporary obstacles in achieving organizational goals. The general perception is that all deviances from the norm are negative and undesirable. However, some deviances, drawn upon collective intelligence, can be positive and have potential benefits to organizations. Traditionally, deviances are considered to be resistance to authority, ignoring orders and must be suppressed (Peus, 2011). Deviance that neither adhere to organizational standards, legal procedures, nor social values can negatively affect organization profitability, productivity and employee morale. For example, employees that disrupt the workplace constantly with inappropriate behaviour can lower organization morale as other employees may feel uncomfortable and unsafe. Employees who constantly neglect their work will cause reduction in overall productivity, and set negative examples for the team if not corrected properly and timely. If left unaddressed, negative deviance may discourage hard-working employees from staying at the company, thus increasing costs as company lose valuable workers....
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...2006 Litzky, Eddleston and Kidder 91 The Good, the Bad, and the Misguided: How Managers Inadvertently Encourage Deviant Behaviors by Barrie E. Litzky, Kimberly A. Eddleston, and Deborah L. Kidder* Executive Overview Recent estimates of the costs associated with deviant behavior in the workplace are staggering. While part of the managerial function requires the establishment of rules and policies that promote good customer service and product consistency, managers who lead with a firm hand or place too much pressure on sales quotas, may be unknowingly contributing to their employees’ deviant behaviors. Managers must learn to identify the role that they play in triggering employee deviance. Once recognized, there is much that managers can do to ameliorate the triggers that encourage otherwise honest employees to engage in deviant behavior. M “I wouldn’t say what I did was unethical. Rather, it was more, say, questionable. But hey, my manager says, ‘The customer is always right.’ So basically, I was following her orders.” “Come on – everybody does it. It’s almost expected. I bet even my manager did it when he had my job.” “Considering how much money I bring into this place, I deserve it. They should be paying me more anyway.” anagers often face employees like these who try to justify their actions after being caught behaving inappropriately. Some managers may terminate these employees in an attempt to rid the organization of such unscrupulous individuals...
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...To what extent can organizations minimize counterproductive or deviant behaviour? By definition, counterproductive work behaviors are voluntary acts that are determined to an organization. They have important implications for the well-being of an organization. and deviance behaviors are acts based on intentions to cause damage, discomfort, or punishment to the organization or other individuals within the organization. Deviant behaviors can include smaller offenses like intentionally working slower or could be as drastic as sabotage of work. These estimated losses do not include losses from other sources, nor do they consider the fact that many losses attribute to a extent go undetected these can be also said as a silent killer , and for a well developed organizations, in case of counterproductive or deviant behavior the initial consequences will be brutal. Why does counterproductive or deviant behaviour occur in a organization ? In an organization most important people are the co-workers, they are the base of the company or the organization. If they no longer have trust from each other Then its not going to run smoothly. deviance will often occur when employees feel a psychological contract has been violated. A psychological contract is a set of beliefs or unstated agreement between the employee and the organization (or individuals within the organization) of their obligations to one another. A common psychological contract many employees possess is: If they...
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...com/locate/obhdp Abusive supervision, intentions to quit, and employees’ workplace deviance: A power/dependence analysis Bennett J. Tepper a,*, Jon C. Carr b, Denise M. Breaux c, Sharon Geider d, Changya Hu e, Wei Hua f a Department of Managerial Sciences, J. Mack Robinson College of Business, Georgia State University, Atlanta, GA 30302-4014, United States Department of Management, Neeley School of Business, Texas Christian University, Fort Worth, Texas 76129, United States c Department of Management, College of Business Administration, Florida State University, Tallahassee, Florida 32306, United States d Department of Sociology, Criminal Justice, & Anthropology, Texas Christian University, Fort Worth, Texas 76129, United States e Department of Business Administration, National Chengchi University, Taipei 116, Taiwan f Department of Organizational Behavior and Human Resources, Lee Kong Chian School of Business, Singapore Management University, Singapore b a r t i c l e i n f o a b s t r a c t We conducted a two-study examination of relationships between abusive supervision and subordinates’ workplace deviance. Consistent with predictions derived from power/dependence theory, the results of a cross-sectional study with employees from three organizations suggest that abusive supervision is more strongly associated with subordinates’ organization deviance and supervisor-directed deviance when subordinates’ intention to quit is higher. The results also support the...
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...suggestion boxes. They encourage employees to be free to talk about issues within the organization that they feel should be changed. They may not like the way issues are addressed as good leaders and managers are good listeners as well. They understand the plight of the employee, treating them well as equal partners within the organization. Effective communication between leaders and their subordinates helps in building effective organizations. Proper communication skills will tackle problems of socialization and decision making. They should tackle laws and rules that employees feel are too stringent. Working hours should be flexible enough for the employees. Deviant behaviors are likely to reduce the output and productivity at the workplace. This is because workers perform duties rather slowly. Deviant behaviors create mistrust among employees. They feel they are not appreciated. Therefore, they do not deliver their best for the company. When workers are not motivated, their morale is low- reducing productivity. Generally, this affects delivery of services within the organization. Employees may be...
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...Issues in Accounting Education Volume 27, No. 2, 2012 CASE: DEVIANCE AT RKGA LLP Rick Berry slouched over his desk in the audit room at Videonics, his largest year-end client. Busy season was always tough, but this year it seemed even tougher. Since being promoted to senior manager a year and a half ago, Rick felt like he was being even more heavily scrutinized by his partners—including Joe Trumbell, his mentor and long-time friend. While Joe and other partners remained generally complimentary of Rick’s work, they seemed particularly teed up over the work behavior of several staff members of the firm—including some who were on multiple jobs with Rick. When Joe approached Rick and told him that Rick’s proximity to the staffers involved made him the perfect guy to investigate this matter further, Rick accepted the assignment. That was four months ago. The clock on the wall behind him ticked closer to 11:00 p.m. and the faint hum of a vacuum cleaner could be heard down the hall. Rick really wished Joe had asked someone else to shoulder this burden but, unfortunately, he had not—and Rick knew he had a meeting with Joe tomorrow morning to update him on some of his work. He glanced at his notes, and rehashed conversations with firm members and clients during that period: a staffer with a penchant for surfing the web; another who appeared to somewhat regularly ‘‘disappear’’ for brief periods of time during the workday; two others who submitted reimbursement reports with personal...
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...An Analysis on How to Handle Dysfunctional Customers And how they affect on Food Servers in selected Restaurants at Eastwood City ------------------------------------------------- A Method of Research and Thesis Paper Presented to the Faculty of the Hotel and Restaurant Management Arellano University - Pasig ------------------------------------------------- In Partial Fulfilment of the Requirement for the Degree in Bachelor of Science in Hotel and Restaurant Management Presented By: Calinao, Loreinn G. Tierra, Alyssa Marie G. Encio, Mary Bless Estrada, Erik E. Romero, Jerry Arellano University – Pasig Pag-Asa St. Brgy. Caniogan Pasig City Approval Sheet In partial fulfillment of the requirements for the degree of Bachelor of Science in Hotel and Restaurant Management this Method of Research entitled “AN ANALYSIS ON HOW TO HANDLE DYSFUNCTIONAL CUSTOMERS AND HOW THEY AFFECT FOOD SERVERS IN SELECTED RESTAURANTS IN EASTWOOD CITY” was prepared and submitted to the College of Hotel and Restaurant Management. PROF. LOUIE REYES Adviser Approved by the members of panel on October 2014. With a grade of ____ ________________________________________ Chairman _______________ _______________ _______________ Member Member Member Accepted in partial fulfillment of Bachelor of Science in Hospitality and Restaurant Management PROF. KATHERINE GUEVARRA ...
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...Jane Ha Dr. Wagner Sociology of Deviance April 11, 2013 A Visit to the Detention Center My visit to the Clark County Juvenile Center provided many helpful and interesting insights on my own study of deviance, specifically on how social power and social context play a significant role on the definition, legalization, and construct of deviance and the deviant being. Based on the information from the two informants I interviewed about their life and the events that led them to the juvenile center, I noticed several patterns and similarities in the family structure and the reference group, whom they interacted with every day. The first similarity was the absence of the father figure; both informants’ parents were divorced and they reported having more communication with their mothers than their dad. My first informant, who was Eddie, 15 years old, simply stated their parents were separated and the informant was living with his mom and sister, with little mentioning of his dad. Similarly, Tyeal, 16 years old, said she rarely saw her dad and even though she added that he tried to be there for her. “…My dad lives in Springfield, he tries to be there for me, but he is an alcoholic and I don’t see him often.” However, the relationships between Eddie and Tyeal’s moms were significantly different. While Eddie seemed to have a good relationship with his mom and his sister; he described his mom as “cool and has a great sense of humor”, the relationship between Tyeal and her...
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...Abnormality, according to Merriam Webster (2014), is defined as something that is not usual, expected, or normal. But how do we know what is normal and what it is not? There are many criteria professionals in mental health field use to identify abnormal behavior, but there is still no criterion that fully defines abnormality (Barlow & Durand, 2015). Some of those criteria are unusualness, maladaptive behavior, dangerousness, emotional distress and social deviance (McLeod, 2008). I will describe three criteria of abnormality I believe are the most salient and valid. One of the most important criteria of abnormality I believe is psychological dysfunction, specifically when person has a breakdown in cognitive, emotional or behavioral functioning (Barlow & Durand, 2015). I believe this a valid criteria of abnormality because a person who suffers from psychological dysfunction usually has no control over these actions. If an individual's reactions to a specific situation are over-exaggerated, it does not necessarily mean that it is a sign of abnormality, however this behavior needs to be taken into consideration when dealing with patients (Barlow & Durand, 2015). Most people are able to control some of the unpleasant feelings or emotions, so feeling sadness or fear for no reason might be a sign that something is wrong. An example would be if a “normal” girl who is unable to stomach the sight of blood sees it, she might feel a little dizzy or nauseous and request to leave...
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...I. Background Research Deviance or deviant behavior is behavior that departs from social norms. While all three theories are linked under the social process umbrella and believe that people that are delinquent and those that are not delinquent share the same feelings about society and the role it plays in their lives, they have different beliefs as to how someone does deviant and criminal activities. Social learning theory proposes that people are born good and learns to be bad (Siegel, L., 2013). Criminal behavior and values are learned when an individual associates themselves with another individual that engages in criminal misconduct. Thus the styles of crimes are learned through personal bonds amongst groups. Adolescent children...
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...accepted path. Many sociological definitions of deviance simply elaborate upon this idea. Thus deviance consists of those areas which do not follow the norms and expectations of a particular social group. Deviance may be positively sanctioned (rewarded), negatively sanctioned (punished), or simply accepted without reward or punishment. In terms of the above definition of deviance, the soldier on the battlefield who risks his life above and beyond the normal call of duty may be termed deviant, as the physicist who breaks the rules of his discipline and develops a new theory. Their deviance may be positively sanctioned; the soldier might be rewarded with a medal, the physicist with a Noble...
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...The Dewey Bozella Story It can take some people many years to accomplish a dream; Dewey Bozella was one of those people. Mr. Bozella lived a very hard life, at the age of eight he saw his father beat his pregnant mother to death and at age sixteen his brother was stabbed to death in a fight. He then entered into the foster system and a life of petty crime. This was not a very good start at life in which he had so much going against him. At age seventeen he moved upstate New York to start a life which would involve boxing but instead he began an ordeal that would last twenty-six years. On June 14, 1977 a 92-year old woman was brutally attacked and murdered in her house. There was much pressure on the police and the district attorney to solve this crime. It wasn’t until 1983, a time in which he was turning his life around, that a tip from two of the suspects, who were convicts, would bring Dewey’s name into question. At age eighteen Dewey would be charged with murder. There was no physical evidence and that should have been the end of the case, but he was convicted based on testimony from two convicted felons. It wasn’t until 1990 that he was able to get a retrial due to the fact that his civil rights were violated. But again the jury found him guilty and he would return to prison. In prison he was able to get a bachelor’s degree as well as a master’s degree. He also had the opportunity to take up boxing, something he thought her would never get a chance to do. During...
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...“The Cuckoo’s Nest” Many individuals may find themselves in a cuckoo’s nest. Not everyone merely is normal or abnormal, sane or insane, but live their everyday lives estranged by society. The society’s environment is constantly changing. Take a look at the economy; observe the wealthy and poor, evolving relationships, some who desire change, and those who don’t. These differences produce cultural abnormality and no-one knows where to fit in. The world is a cuckoo’s nest with revolving doors. The article Rosenhan exemplifies how no-one knows how to fit in. For instance, there were prestigious people selected to take part in an experiment to determine whether they were insane or abnormal. Unfortunately they were labeled schizophrenics in remission, unable to remove this title. These people were unsure of the rules; for instance, not knowing how long their visit was going to be, to act accordingly to their environment or remain absolutely different from their peers. Unlike the movie “One flew over the cuckoo’s nest,” people couldn’t leave on their own terms. However, in the movie, there were test individuals who would come and go as they please, and attend group therapy. These people had to adjust to a set schedule, try to fit in, prove their normality or insanity. What is insane or abnormal? Either act as a violation of societal norms or an irrational hatred, and contempt for someone. Many people will discount someone as “insane or abnormal,” if they...
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...Shawn Bellesine Andy Jones English 102 28 September 2014 Our mouths are closed:Locker room camaraderie in sports today In his article,”Locker Room Cultivates a Reluctance to Criticize” published in the September issue of the New York Times, author Ben Shpigel discusses the growing trend of deviant behavior amongst professional football players: the alarming increase of anomie among their teammates in the locker room. Shpigel agrees and argues with other columnists and authors, that the reason behind most of this deviant behavior stems from a fast and rapid change in wealth, the stress and burden that it brings with it, when dealing with fortune and fame. The two most recent cases of player misconduct have caused an outbreak of cries from players and fans, when running back Ray Rice of the Baltimore Ravens was caught on an elevator camera knocking his fiance out cold and running back Adrian Peterson of the Minnesota Vikings charged with child abuse for beating his son with a switch. The sports industry has been under extreme scrutiny for years now: with its rules of engagment towards the misconduct of players, but none more than ever with what we are seeing in the news and media today with the N.F.L. Ben Shpigel a sports journalist for the New York Times, has covered the New York Jets since 2011, the Yankees since 2010 and the Mets since 2005. Shpigel was born in Philadelphia on Sept. 23, 1980. Shpigel has since received a bachelors degree for English and Journalism...
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...Introduction The concept of what is measured to be deviant and criminal is reliant on the essential morals, values, norms, as well as legal and political circumstances in today’s society. What has been codified as being illegal in one society could be legal somewhere else. For instance, prostitution has always been legal in Canada, the facts surrounding it are currently illegal, whereas prostitution is completely illegal in most parts of Europe. Deviance is another subjective matter which is subject but not limited to criminal behavior. As a matter of fact, it is also relative to time and place; certain actions or conducts can be seen as being deviant depending where and when it occurs. For example, being nude is perfectly tolerable by society...
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