...A retail store has a staff that together forms a group with the goal of conducting business each day. Within it, there are different departments that work together to successfully deliver product or service to the customer. Each department is also a group, with finite goals, such as customer service, delivery, or sales. To communicate effectively managers must address each level so that everyone is informed adequately to achieve a solitary goal. Managers cannot share certain types of information in front of an entire group of people and other types are selective. One would not send a mass e-mail alerting the entire team of an impending employee termination, but a mass e-mail could be one way of informing everyone of an upcoming store-wide meeting. This makes the type of information delivered the deciding factor of the method by which it will be delivered. Cutting labor will save money, but none of the department managers want to cut their own staff. It is during this kind of conflict where taking turns listening to the arguments will educate the entire group on the issues and probable risks as seen by the team leaders. When disagreement occurs one could encourage other ideas, in this case, for saving money in each department. Two of the department managers may have ideas for cross training to better utilize employee time. These are alternatives, and searching for alternatives is an effective strategy for deflating conflict. Understanding another’s perspective is also...
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...|Business Writing Portfolio | |Business Writing Portfolio | |Andrew M. Cherny | |XCOM/285 Essentials of Managerial Communication | |University of Phoenix | | | | | 1. Reflection By Andrew M. Cherny XCOM/285 UOPX 10/19/2012 Renee Frasch 2. I have found many writing techniques that will become very useful to my future endeavors if I decide to shift gears and possibly work for large international company. I have learned what to expect if trying to communicate effectively abroad I now know how to proceed in making the proper contacts to ease the potential conflicts that may arise while conducting business in a foreign country. Through...
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...Business Writing Portfolio Sharon Tucci XCOM 285 October 7, 2012 Karen Blatter-Schieler Capstone Checkpoint - Reflection Sharon Tucci XCOM/285 October 5, 2012 Karen Blatter-Schieler In this class I have learned effective writing skills which I plan to use when needed in my current job and more importantly my future job whatever that may be. My current job is very informal and does not require me to write very often. Once I graduate college I plan to leave this position behind and move forward in the banking industry which I know will be much more professional. It is there where I really plan to utilize these skills, whether I will be writing internal memos, corresponding with clients, preparing a report for my superior, or writing e-mails. I think one of the most important lessons I learned in taking this class was the difference between academic writing and business writing. Especially since I am currently a student it can be difficult to make that transition. Writing papers for class I am used to trying to impress my instructor with an extensive vocabulary and using a lot of “fluff” to make my papers flow and to meet certain word requirements. Where in business writing I do not want my audience to need a dictionary to translate what I am saying, most people are busy and will probably be juggling several tasks while trying to read the document. It needs to be quick and to the point delivering only necessary information. This is a class that I think everyone...
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...Week 3 Technological Advances CheckPoint XCOM/285 6/29/2012 Alisa Jackson Week 3 Technological Advances CheckPoint Q: What technological advancements in communication were discussed in the “Superhero in the Cubicle” Electronic Reserve Reading. The technological advancements in communication discussed in the article, “Superhero in the Cubicle” were Smartsheet from smartsheet.com, IBM Lotus Connections by Big Blue, Near Time, Web 2.0 Mashup by Kapow Technoloand, Confluence from Atlssian. Q: Choose two communication types; compare and contrast them. How could these be used in you workplace? IBM Lotus Connections and Confluence are the two communications types that I would consider using for my work place. IBM Lotus Connections and Confluence are collaborative Web technology tools that allow communications that use social computing. They both are user friendly and help users to making informed decisions. In my work place I need to have a communication that can keep track of data that can be communicated through out a group of people interested in moving to our community. The Confluence is used by universities for student information systems. Students from all university’s can communicate. This is a system we could use to communicate what each City has to offer Site Seekers. Q: Do these technological advancements in communication follow what is traditionally considered business communications? Why? In today’s modern technology most businesses tend...
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...Business Communication Trends XCOM/285 November 6, 2011 Although I am not working, and have not been for a few months, business communication still plays its part in my every day life. In my current situation I am living with my brother and helping him with my two nieces and nephew. Whether talking with my family directly, or indirectly, communication is an integral part of our success collectively and individually. Trying to manage school, football, gymnastics, cheerleading, eating, and yes, even showering revolves around all of us communicating effectively. It all starts Sunday evening at the dinner table; the round table as we call it. In this private, yet chaotic setting, we all plan the week’s meals, the week’s activities including transportation to and from school and after school activities. This meeting is likened to a business meeting where our meeting is very formal with listening and speaking. With three children involved it will grow to be informal quickly if order is not restored. When this meeting is final we have all had a chance to speak and an agenda has been set in place for the week. During the week, in particular Monday through Friday, we rely on informal communication. Text messages, e-mails, and voicemails are normal for us. As a family, as a business, as a company, we depend on these forms of communications. Sickness, time changes, meal changes, and transportation change as quick as time. Face-to-face and...
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...|[pic] |Syllabus | | |Axia College/College of Humanities | | |XCOM/285 Version 2 | | |Essentials of Managerial Communication | Copyright © 2009, 2008 by University of Phoenix. All rights reserved. Course Description This course introduces students to the foundations of communication in a business setting. Students are exposed to various topics related to interpersonal and group communication within the context of applications in an office or virtual setting. Students will develop skills in forms of written communication, including memos, e-mails, business letters, and reports. Communication ethics and cross-cultural communications are also explored. Upon completing the course, students will have an awareness of their personal communication style and be able to identify areas of further exploration of communication as a business skill. Policies Faculty and students/learners will be held responsible for understanding and adhering to all policies contained within the following two documents: ...
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