...Managing Business Operations The chosen company to study in this report is YO! Sushi. I. INTRODUCTION 1. The Company YO! Sushi is a chain of restaurants that was founded in 1997 by Simon Woodrofde in London, United-Kingdom. Its goal was to make sushi more approachable to the English market. In order to achieve so, it brought the innovative concept of the conveyor belt, also called “kaiten” and sushi bar ambiance that was so successful in Japan. After its opening in Soho, London, its concept expanded among Londoners among whom the YO! Sushi brand quickly established itself as a unique dining experience. The company pursued its expansion in the United-Kingdom and by 2001, it became the market leader in sushi restaurants. The company receives an average of 300 applications per year from potential franchises. It began its international quest by entering the Middle-East in 2003. It progressively entered other European countries such as Portugal and Norway; in 2012, it opened its first branch in the United-States of America, in Washington. The company reports that it serves over 5 million customers a year worldwide. (Rowland, 2014; YO! Sushi, 2014). The Venue In order to analyze the company’s operations, the venue should be introduced: Customers enter the restaurant and a staff member immediately places them either on a table or at the bar. All seats are situated at proximity of the conveyor belt, which is located around an open kitchen. Condiments including...
Words: 5330 - Pages: 22
...Yo Sushi Notes 1) What are the operations performance objectives in the context of Yo Sushi? Assess their relative performance. To provide • High quality fresh, healthy and safe food • Knowledgeable and efficient service • a fun and delicious dining and great quality experience • To cater for diners with little as well as a lot of time To get the customer to return at all costs To really understand their customer base and very accurately predict offerings that would cater to them To locate in well researched locations suitable to the Yo style of dining with good relevant footfall Plan to produce food prior to known rush periods to entice passing customers and keep up with demand. Analysis of previous dining patterns in individual stores could be easily assessed with an adequate It infrastructure. This could also aid the management by centralising ordering (not delivery) and reduce the costs by buying in bulk and reduce labour requirements. 2) Examine the effects the operations performance objectives have on the capacity management, scheduling and quality at a Yo Sushi restaurant This would …… Staffing must be planned effectively – poorly planned levels could result in a terrible projection of the brand 3) If you were Robin what performance criteria would you consider important to measure with a view to improving the success of Yo! Sushi restaurant and why? Do YOu think the current mystery diner approach works well in this respect. Server...
Words: 289 - Pages: 2
...I like yoyos, I really really really do!!!! I like yoyos, I really really really do!!!! I like yoyos, I really really really do!!!! I like yoyos, I really really really do!!!! I like yoyos, I really really really do!!!!I like yoyos, I really really really do!!!! I like yoyos, I really really really do!!!! I like yoyos, I really really really do!!!! I like yoyos, I really really really do!!!! I like yoyos, I really really really do!!!!I like yoyos, I really really really do!!!! I like yoyos, I really really really do!!!! I like yoyos, I really really really do!!!! I like yoyos, I really really really do!!!! I like yoyos, I really really really do!!!!I like yoyos, I really really really do!!!! I like yoyos, I really really really do!!!! I like yoyos, I really really really do!!!! I like yoyos, I really really really do!!!! I like yoyos, I really really really do!!!!I like yoyos, I really really really do!!!! I like yoyos, I really really really do!!!! I like yoyos, I really really really do!!!! I like yoyos, I really really really do!!!! I like yoyos, I really really really do!!!!I like yoyos, I really really really do!!!! I like yoyos, I really really really do!!!! I like yoyos, I really really really do!!!! I like yoyos, I really really really do!!!! I like yoyos, I really really really do!!!!I like yoyos, I really really really do!!!! I like yoyos, I really really really do!!!! I like yoyos, I really really really do!!!! I like yoyos, I really really...
Words: 5121 - Pages: 21
...certain understanding in recruitment and selection processes, legal and ethical issues, building successful teams, styles and impact of leadership, performance monitoring and assessment. Furthermore for better understanding the key details related to above mentioned topics I have chosen Yo! Sushi Company to investigate. Background of the company Founded in 1997, YO! Sushi brought the concept of a Japanese ‘kaiten’ sushi bar that delivered food to customers via a conveyor belt travelling 8cm per second to the masses, and became the original and most famous sushi brand in the UK. By 2001, YO! Sushi was the market leader in sushi restaurants and (we like to think!) inspired supermarkets to start selling packaged sushi to the Great British Public, allowing people in areas where YO! Sushi restaurants hadn’t arrived yet to take their first steps in discovering how tasty and healthy sushi can be. For the past 11 years YO! Sushi has been led by the CEO, Robin Rowland and with the help of their leadership team, they have grown from a London-only sushi brand to an international iconic success with over 60 restaurants worldwide. YO! Sushi is privately owned by Quilvest and the YO! Sushi senior management team in the UK. Task 1. Recruitment, Selection and Retention Procedures For the purpose...
Words: 2092 - Pages: 9
...In the past year homeless students has been increasing. The numbers are expected to increase this following year as well. There are programs that have tried to help out many homeless students. Several government funded housing programs are offered in the state of Washington (Washington Homeless Assistance and Eviction Prevention Programs). There is also different funding levels, such as emergency solutions grant. This grant will help homeless students pay portion of their rent (Washington Homeless Assistance and Eviction Prevention Programs). One resource that is available for homeless students is here in the Tri-Cites. "Benton and Franklin Countries Department of Human Services" is located in Kennewick, Washington (article 1). Here homeless students can contact the department for a free vouchers for a motel, housing needs, or even rehouse the homeless with the help of Federal Grants (article 1). For more information go to www. Many students here in the Tri-cities don't go home after school because they are homeless. The Federal Programs Director, Jack Anderson, helps homeless students find resources for their success (Lazara, 2014). Having to worry about what you're are going to eat, what clothes to wear, and most importantly where to go to get a roof over there head is something a student shouldn't have to go through. The Federal Programs provide many homeless students clothes to wear, discounted meals, and transportation (Lazara, 2014). These are some of the recourses that...
Words: 305 - Pages: 2
...certain understanding in recruitment and selection processes, legal and ethical issues, building successful teams, styles and impact of leadership, performance monitoring and assessment. Furthermore for better understanding the key details related to above mentioned topics I have chosen Yo! Sushi Company to investigate. Background of the company Founded in 1997, YO! Sushi brought the concept of a Japanese ‘kaiten’ sushi bar that delivered food to customers via a conveyor belt travelling 8cm per second to the masses, and became the original and most famous sushi brand in the UK. By 2001, YO! Sushi was the market leader in sushi restaurants and (we like to think!) inspired supermarkets to start selling packaged sushi to the Great British Public, allowing people in areas where YO! Sushi restaurants hadn’t arrived yet to take their first steps in discovering how tasty and healthy sushi can be. For the past 11 years YO! Sushi has been led by the CEO, Robin Rowland and with the help of their leadership team, they have grown from a London-only sushi brand to an international iconic success with over 60 restaurants worldwide. YO! Sushi is privately owned by Quilvest and the YO! Sushi senior management team in the UK. Task 1....
Words: 318 - Pages: 2
...yo yo tep 1. Find one or two broad topics to explore. Ø Start with the Blackwell Encyclopedia of Sociology. o To get to the encyclopedia, go to the Library home page www.csulb.edu/library o Click Find Books and Media o Type in the title of the encyclopedia. o This an electronic book, which you can access remotely. Click Access via the Internet. (You will be asked for your Campus ID and Library Password. (If you don’t have a library password, return to the home page and click My Library Account to set up one.) Ø Click the Table of Contents for the encyclopedia and browse the A-Z list, OR Ø Choose a broad topic from the box to the left, and search it in the encyclopedia, using Advanced Search. Search for the topic in the Chapter Title (not in the full text). Step 2. Read the entry for the topic, scan the bibliography at the end and the list of See Also topics. This will give you a sense of the topic and how you might narrow the topic. After Step 2, if the topic no longer interests you, choose another one and repeat Step 2. Step 3. Use these steps to briefly scan the research literature on your topic to see if a lot has been written about it. If not, or if what has been written doesn’t appeal to you, choose another topic. Ø Start with a broad research database, such as Academic Search Complete found on the Find Articles/Databases page (see tab at top). Ø Search your broad topic. (Make sure you mark the box for scholarly peer-reviewed...
Words: 463 - Pages: 2
...Ay yo im mac daddy ay yo im mac daddy ay yo im mac daddy ay yo im mac daddy yo yo yo yo yo yo yo yo yo yo big mac daddy in the house yeah buddy big mac daddy daddy boy get on my level becuz im mac daddy, this aint to real essay homie you know that. This gotta be 250 so imma copy and paste this til I get 250 Ay yo im mac daddy ay yo im mac daddy ay yo im mac daddy ay yo im mac daddy yo yo yo yo yo yo yo yo yo yo big mac daddy in the house yeah buddy big mac daddy daddy boy get on my level becuz im mac daddy, this aint to real essay homie you know that. This gotta be 250 so imma copy and paste this til I get 250 Ay yo im mac daddy ay yo im mac daddy ay yo im mac daddy ay yo im mac daddy yo yo yo yo yo yo yo yo yo yo big mac daddy in the house yeah buddy big mac daddy daddy boy get on my level becuz im mac daddy, this aint to real essay homie you know that. This gotta be 250 so imma copy and paste this til I get 250 Homey I copy pasted this twice and im only at 232, so imma do it one more time. Ay yo im mac daddy ay yo im mac daddy ay yo im mac daddy ay yo im mac daddy yo yo yo yo yo yo yo yo yo yo big mac daddy in the house yeah buddy big mac daddy daddy boy get on my level becuz im mac daddy, this aint to real essay homie you know that. This gotta be 250 so imma copy and paste this til I get 250 Yeah homey now we at 323, itz mac...
Words: 324 - Pages: 2
...Shivani Bajpai: (to All) hi Nishant Boorla: (to All) no i'm not Nishant Boorla: (to All) yo yo yo Nishant Boorla: (to All) Everest is overrated....I prefer climbing stairs to Black Cup niket varma: (to All) shall we start Apoorve Sinha: (to All) waiting for doc Nishant Boorla: (to All) don't give him inhaler Nishant Boorla: (to All) oh sorry i Nishant Boorlaant this as a personal Nishant Boorlassage to the doctor Nishant Boorla: (to All) so....awkward niket varma: (to All) you guys are slowing Nishant Boorla down! Nishant Boorla: (to All) Fire the doctor man! Nishant Boorla: (to All) If anyone dies let Nishant Boorla know Nishant Boorla: (to All) That photo will have an emotional connect Nishant Boorla: (to All) I'll win my photography award....one of my objectives Nishant Boorla: (to All) #Everest #Climb #unqualifieddoctor Nishant Boorla: (to All) #uselessleader Nishant Boorla: (to All) #YOLO Nishant Boorla: (to All) Team please respect everyone's opinion Nishant Boorla: (to All) #Sanskaar Nishant Boorla: (to All) Let's play Dumb Charades Nishant Boorla: (to All) Knock knock Nishant Boorla: (to All) who's there Nishant Boorla: (to All) mountain Nishant Boorla: (to All) mountain who? Nishant Boorla: (to All) Mountain Dew Nishant Boorla: (to All) Knock knock Nishant Boorla: (to All) Who's there Nishant Boorla: (to All) Everest Nishant Boorla: (to All) Everest who? Nishant Boorla: (to All) Everest for now, trek later Nishant Boorla: (to All) *Makes...
Words: 303 - Pages: 2
...Hi-Ho Yo-Yo, Inc. Company Background Hi-Ho Yo-Yo, Inc. (HHYY) was founded in 1993 by two business school graduates who thought there ought to be alternatives to the video game craze. Searching for a toy that could have mass market appeal they settled on yo-yos. Yo-yos have a nostalgic appeal to the baby boomer generation and are a novelty plaything for generation X. So, the main marketing thrust of HHYY is directed toward parents and grandparents rather than to the children who will actually play with the yo-yos. The latest advertising campaigns show 50-ish men competing in 1950’s era yo-yo competitions, grandmothers showing their grandsons how to do yo-yo tricks, and pre-teen girls trying to get their yo-yos away from their dads who are monopolizing them. This advertising campaign has been highly effective. After a couple of rough start-up years, HHYY achieved profitability in 1996 and has seen sales and profits increase each year since then. HHYY is a closely held Subchapter S Corporation with all the stock being held by the founders and their family members. The founders, John Cooper and Juan Martinez share the position of Office of the CEO. John is also the Chief Operating Officer (COO) while Juan is the Chief Financial Officer (CFO). An organization chart for HHYY is in Figure 1. The firm employees about 350 people in a single location in the suburbs of Cut and Shoot, Texas. Figure 1. Hi-Ho Yo-Yo, Inc. Organization Chart Office of the CEO ...
Words: 3308 - Pages: 14
...STUDENT MARKETING PLAN FOR “CALIFORNIA ROLL-THRU” Table of Contents Page 1.0 Executive Summary………………………………………………………………………….4 • Products and Services……………………………………………………………………..4 • The Financing……………………………………………………………………………..4 • Management Team………………………………………………………………………...4 • Sales Forecasts……………………………………………………………………….........5 • Expansion Plan…………………………………………………………………………….5 2.0 Strategic Focus and Plan…………………………………………………………………….6 • Mission Statement………………………………………………………………………...6 • Goals………………………………………………………………………………………6 • Competitive Advantage…………………………………………………………………...7 3. Situational Analysis………………………………………………………………………….7 • Market Summary …………………………………………………………………………7 • Market Demographics……………………………………………………………………..8 • SWOT Analysis…………………………………………………………………………...9 • Industry Analysis………………………………………………………………………...10 • Competitor Analysis……………………………………………………………………..11 • Company Analysis……………………………………………………………………….12 • Customer Analysis……………………………………………………………………….13 4. Market-Product Focus……………………………………………………………………..13 • Marketing Objective……………………………………………………………………..14 • Marketing Strategies……………………………………………………………………..14 • Market-Product Grid……………………………………………………………………..14 • Target Market…………………………………………………………………………….16 • Points of Difference…………………………………………………………………...…16 • Positioning……………………………………………………………………………….17 5. Marketing Program………………………………………………………………………...
Words: 5539 - Pages: 23
...First week in my OJT May 25 Friday Our on-the job training in Tempura Japanese Restaurant took-off with a brief orientation with the store manager. First, the trainees were introduced to the whole staff, followed by a tour inside the store premises-from the dining area, then to the bar and finally in the kitchen. During this tour, the manager gave us a few ideas on how it works and we have our first glimpse on how the restaurant operates. After that activity, he/she gave us our first on-site post: the entrance. We’re instructed to stay there and open the door for the guests. He/She also reminded us that it’s a must to greet the incoming guests with “Yokoso , Ma’am/ Sir” while outgoing customers must hear the words “Doumo arigatou gozaimasu”. May 26 Saturday On our second day on Tempura, the staff taught us the standard position for serving. At the end of this activity, we were expected to learn the basic steps on how to serve the guests efficiently, have an adequate proficiency about the menu including the right pronunciation for each dish. A staff also made a demonstration on table-setting. In this task, the demonstrator specifically pointed-out that the table was set in a specific manner that follows a strict standard.After the activity, we were instructed to go back to our first designated post and usher the guests. May 27 Sunday After two days of warming-up on our new environment, the trainees were able to catch up on the life in Tempura. Day 3 is an exciting day because...
Words: 1665 - Pages: 7
...How Sushi went Global Google in Asia | | [Type the document subtitle] | | Humber College | [Pick the date] | 寿司 寿司 | Sushi Summary Every country has created something which went has gone global. Some creations are sports, food, clothing, etc. Sushi is the creation of Tokyo Japan which has gone global shortly after its creation and is known as a big dish in the USA. Japan has been known since the 1970’s of making healthy dishes and for its food design. Another factor in why sushi went global is the marketing of its product in cuisines and all sorts of various sushi dishes. Everything is about trade, one country has oil, one country has vegetables and etc, and in order for other countries to obtain these resources they need to trade, so in this case, Japan Is the world’s primary market for fresh tuna for sushi. Sushi has gone global with some countries involved such as New England for its Bluefin, which was traded to Tokyo and Spain for capturing its fish from their nets. Many countries and local farms have developed this global mechanism for sushi which has made it so popular and delicious product for consumers. How did Sushi become Global? Like some cuisines in Japan, the sushi incorporated many foreign influences. The history of sushi is much like the food itself simple, adaptable enough to satisfy consumer budgets ranging from fast-food to stratospheric levels. We can trace sushi's origin back to the 4th century in Southeast Asia. As...
Words: 1310 - Pages: 6
...ESSAY Imagine we are walking on a crowded street in Japan; we could hardly differentiate a Japanese passerby from a Chinese passerby. An obvious reason fact for this is that both Japan and China mainland are within the same geographical area in which they are very much influenced by each other on their living lifestyles. Another reason for that is because Japanese and Chinese were interrelated in their history. In the first centuries A.D based on the Julian calendar, Japanese imported ranges of sources of ideas, production techniques and sets of material from China mainland. Stearns (2000) –‘Thus, the Japanese developed a very unique civilization from a blend of their own culture and a selective importation and conscious refashioning of the Chinese influences.’ The selecting and blending process of these two types of culture had thus resulted in the existence of both similarities and differences between them. Both Japanese and Chinese have identical features in their lifestyle, but they are very much differentiated in their diet as well as clothing. Since Japanese and Chinese are Asians, they inherited some similarities in their lifestyle in the aspect of collectivism, high-context culture and also high-power-distance which are believed to have an impact on communication as mentioned by Devito (2005). As a matter of fact, Japanese and Chinese, both practice the concept of collectivism, which can be said as a group work. Collectivism emphasizes on group goals, and success is...
Words: 2965 - Pages: 12
...Kimono The first thing that comes to mind when thinking of Japanese clothing is the Kimono . kimono is a type of traditional Japanese clothing that consists of layers of robes made of silk or satin. This traditional outfit is one of the most recognizable parts of Japanese culture. The Kimono have a particular meaning and are wore to different events or occasions.There are many types of kimono such as :Furisode, Tomesode, Yukata,... Food Sushi : Sushi is the most famous Japanese dish of Japan. It consists of cooked vinegared rice combined with other ingredients like seafood, vegetables and sometimes tropical fruits. There are many different types of sushi. Some popular ones are: Nigiri - sushi rice and fresh fish , Gunkan – seaweed and cavier , Temaki – hand rolled sushi,.... Ramen: Ramen is a noodle soup dish that was originally imported from China and has become one of the most popular dishes in Japan in recent decades. Ramen are inexpensive and widely available. Ramen restaurants, or ramen-ya, can be found in virtually every corner of the country. Flower Cherry blossoms are Japan's national flowers. The cherry blossom trees are known as "Sakura" in Japanese. The “Sakura” trees in Japan are highly appreciated. It is a symbol of simplicity, spring and innocence. ENDINGS That completes our presentation. To sum up, there are six specialty of Japan: geisha, comics and anime, Japanese’s character, kimono, food and flower . If you have a chance, you should visit Japan...
Words: 254 - Pages: 2
