Service quality; Service features; and Customer complaint handling as the major determinants of customer satisfaction in Banking sector: A Case study of National Bank of Pakistan Ishfaq Ahmed1, Shafiq Gul2, Umer Hayat3, Mohammad Qasim44 Introduction Customer satisfaction, a business term, is a measure of how products and services supplied by a company meet or surpass customer expectation. It is seen as a key performance indicator within business and is part of the four perspectives of a Balanced
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systems, better solved by specific solvers. * Linear and non-linear optimisation problems * Systems of ordinary differential equations * Systems of differential algebraic equations * Logic/satisfiability problems * Constraint satisfaction problems * Shortest path problems * Minimum spanning tree problems * Search algorithms Excel Solver, introduced by Microsoft in 1991, is a powerful optimization application used in finance, production, distribution, purchasing
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application of measuring customer satisfaction and to demonstrate how colleges and university can enhance their existing processes for measuring the student satisfaction of their service provision. The basic goal of customer satisfaction measurement is objective quantification of subjective perception of consumers. The findings of customer satisfaction study can provide information on how to retain existing customers and attract new one. Customer satisfaction is tied directly to profitability
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Abstract Ford Motor Company is an American multinational corporation and one of the world’s largest automakers based on worldwide vehicle sales. On June 16, 1903, Henry Ford founded and incorporated the business which continues to operate and is controlled largest by the Ford family for over 100 years. This paper will discuss one of Ford’s CEO’s, Alan Mulally, who is currently the company’s president and chief executive officer. This paper explores the role of leadership and how it impacts the
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American International University-Bangladesh (AIUB) INTERNSHIP REPORT ON Job Satisfaction Of Shahjalal Islami Bank Limited An Internship Report Presented to the Faculty of Business Administration in Partial Fulfillment of the Requirements for the Degree of Bachelor of Business Administration Supervised By Mr. Abdul Kader Nazmul Head, Dept. of Management & Assistant Professor, Faculty of Business Administration, AIUB Submitted By; Rahman Md. Shamiur ID 05-05462-1 Human Resource
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Measuring Customer Satisfaction Paper Prepared by John Green BSOP 588 Marcus Williams MBA, PMP January 2013 Introduction Customer satisfaction is defined as a customer’s overall evaluation of the performance of an offering to date. This overall satisfaction has a strong positive effect on customer loyalty intentions across the wide range of product and service categories (Gustafsson, 2005). There are many ways for measuring customer satisfaction such as customer feedback and evaluations
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| Natural Blends Inc. | IE5107 CASE STUDY II | | | 3/21/2013 | 6. Which set of contracts in Table A would you recommend that Natural Blends accept? (a) and (b) * Filtration step determines the cycle time in the system with 90 minutes operation time and 30 minutes set-up time. So, CT = 2 hours (1.5 hours running and 30 minutes idle time). * The bottleneck of the system, Extraction: 20,000 /1 hour + 10,000 /30 min = 30,000 pounds / 2 hours Filtration: 20,000 /1 hour + 10
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provide you with the job satisfaction statistics using gender, tenure, position, department, age, intrinsic and extrinsic data. Evaluating 44 people at random selection from those your organization offered. Some of this information will be in numbers and some in percentages to help give better understanding of the overall satisfaction of employees. The dataset used is from the surveys that ask several questions to give answers in order to help understand job satisfaction at a deeper level. There
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Empower Network Turn Over Rate Hi this is Oliver King, I would like to write about the turn over rate in some companies. I have taken the time to narrow down my study to one company I visited a while back. This company’s name is MexFabrics. I wrote about it in a report I did in college and I made some points about the company as well as I stated recommendations and solutions for improvement as is stated below. From my case study: MexFabrics is an established manufacturer of fine men’s clothing
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Measuring Customer Satisfaction Week 3: Paper Submitted by: Rich De Guzman rich.deguzman32@gmail.com BSOP 588: Managing Quality Instructor: Richard Sheng September 22, 2013 Introduction Being able to provide the best customer satisfaction should be the basis for a company and their vision to succeed. Good customer satisfaction can result in confidence in the company’s products and services however; great customer satisfaction can result in more and new sales or volume. Many companies
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