Institute of Management Bangalore Customer Relationship Management Faculty: Prof. G. Shainesh Term VI PGP (2008-09) 3 Credit Course Background – The primary purpose of any business is to win and keep customers. Its competitors also seek to do the same. Most successful firms have developed capabilities for attracting customers through their marketing programs. But they have shown mixed results when it comes to retaining these customers. Customer Relationship Management helps businesses
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The name of the college: speak up college. Name of the student: md. Alamgir Student ID: sul/std/1784 Module name: administrative service. Content 1) Introduction....................................................................................................................... 32) Explanation of different administrative services........................................................... 33)Analysis the knowledge and skill required For the
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Introduction According to Armstrong and Baron (1998) performance management is a strategic and integrated approach of delivering sustained successes to the company by improving individual and group performances and also developing the capabilities of teams and individuals. Currently at work performance management appraisal (PMA) is carried out on a quarterly basis and is a conversation carried out by a line manager and an employee, it is aimed at improving the effectiveness and capability of an
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IT for Business project report Industry: Education coaching industry Organization: Triumphant Institute of Management Education Pvt. Ltd. (T.I.M.E.) Introduction Examination-oriented tuitions have grown into an industry due to rising aspirations, combined with the falling quality of mainstream education. It has become a part of Student's daily routine. As many as 83 per cent of India’s high school children juggle time around school, extra-curricular activities, and tuitions at these
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became more complicated, past management accounting programmes such as Material requirements planning (MRP) and Manufacturing resource planning (MRP II), being unable to keep pace with times, were no longer to be relevant because they were not quite useful for decision-making and control purposes in such a competitive environment. Without replacing these elements, Enterprise resource planning (ERP) came to represent “a larger scope that reflected the evolution of application integration beyond manufacturing”
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Human Resource Management Revision week 1 HRM encompasses -Policies - Practices and systems (Influence employees behaviour, attitudes and performance) - 1945-1979 HR focus was on Personnel Management - making sure employees comply with law…conditions - 1980-1990s HR focus was on management of human capital Strategic Human Resource Management (SHRM) - Plans activities for organisations to achieve its goals - To receive ultimate employee performance, they need to be linked
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2010). The culture of an organisation is dependent on the structure adopted by the organisation. The culture is developed through the leadership or management style, values, socialization, rites etc. The culture feeds the bloodline (structure) of any organisation and the proper development and alignment of same is crucial in the success of any organisation (Howard, 2007). Syngenta’s culture is a mixture of task and person which speaks to the goals of the organisation; therefore it fits well with
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term ,,management is a subject of different interpretations .A large number of various ideas can define what management is and the job of a manager. A good management can lead a business to success and a skilled manager can lead its team to achieve the goals of an organisation. Generally the term management is suitable for everyone because at one point in the life cycle an individual is managing its own time,is taking decisions,is controlling and planning its day by day life . Management on its
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people delivered consistently. But few businesses run this way. Many, Nokia being a prime example, are fluid networks where power no longer comes with the position you hold but through your ability to influence others to act. BP, once a traditional organisation, now has many network overlays where people interact with peers to get things done. Our environment influences us to some extent but we are influenced directly by colleagues. We rarely think or act in isolation at work - we influence, and are
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Business School, Cardiff, UK Keywords Lean production, Learning organizations Abstract The application of lean thinking has made a significant impact both in academic and industrial circles over the last decade. Fostered by a rapid spread into many other industry sectors beyond the automotive industry, there has been a significant development and “localisation” of the lean concept. Despite successful “lean” applications in a range of settings however, the lean approach has been criticised on many accounts
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