The Crisis Communication Plan Xin WEN Tencent Crisis Communication Team * Some Background to the Plan Founded in November, 1998, Tencent has grown into one of China's largest and most used Internet service portal. Since its establishment over the last decade, Tencent has maintained steady growth under its user-oriented operating strategies. On June 16, 2004, Tencent Holdings Limited (SEHK 700) went public
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Furniture Crisis Management Plan 2013 NB – A crisis management template has been used in creating this plan. The template is available from http://www.brighthubpm.com/risk-management/104970-tips-and-template-for-developing-a-crisis-management-plan/ Table of Contents I. Purpose: 4 Principals for crisis management 4 II. Process: 5 III. Communication Responses Protocol (List of Emergency Contacts): 6 iii – (a) Key personnel, Legal Counsels and Advisors 6 iii – (b) Crisis Management
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Introduction In Vietnam, social media has become one of the most popular communication platforms. It is noteworthy that the social media penetration rate in the country is more than 43 percent, Facebook penetration is at 22 percent, and there are more than 40 million active social media users (Kemp, 2015; 2016). These figures indicate the growing importance of social media for the Vietnamese people. As a result, a crisis that starts on social media is not an unusual occurrence. In the past five
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3 Academic Research Protecting Organization Reputations During a Crisis: The Development and Application of Situational Crisis Communication Theory W. Timothy Coombs Department of Communication Studies, Eastern Illinois University, Charleston, IL, USA ABSTRACT Crisis managers benefit from understanding how crisis communication can be used to protect reputational assets during a crisis. Situational Crisis Communication Theory (SCCT) offers a framework for understanding this dynamic. SCCT
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REFLECTION AND EVALUATION Organizational Communication Analysis Part V: Analysis, Reflection and Evaluation Analysis, Reflection and Evaluation Researching and exploring the many communication avenues throughout this process, there have been many discoveries. There is no business immune from experiencing a crisis or challenging event. It can happen at any given time without warning which can devastate any organization not prepared. A new approach to crisis management is emerging which progresses
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Contents Introduction 1 Why Corporate Reputation is Important? 5 Crisis Management 7 Human Resources issues and solutions 7 FINANCIAL ISSUES / PROBLEMS 7 OPERATIONAL ISSUES / PROBLEMS 8 MANAGEMENT ISSUES / PROBLEMS 8 SOLUTIONS 8 OPERATIONAL SOLUTIONS 9 MANAGEMENT SOLUTIONS 9 PLANNING PROCESS 9 Conclusion 10 References 11 Introduction As we all know there are too many different circumstances that would specify the management quality of any company for instance Malaysian Airlines (MAS)
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immediately affect the corporate image, which can directly impact the financial stability of the organization. This crisis involves a recent explosion at one of the plants at the XYZ Corporation and will require the development of an external relations strategy in order to rebuild the corporate image of the organization. The goal of the XYZ Corporation will be to develop a communications and external relations strategy to explain the events that led up to the explosion at the plant and explains the
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Media in Crisis Planning Shelley Wigley, Ph.D., and Weiwu Zhang, Ph.D. Social media are increasingly changing the way public relations practitioners communicate and do their jobs. Scholars have begun to explore public relations practitioners’ general social media usage. This study is one of the few attempts to investigate how public relations practitioners use social media in crisis planning and crisis communication as well as in ordinary situations. A survey exploring social media and crisis planning
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Crisis Management Communication Plan Grace Parisi HCS/350 12-15-14 Benjamin Ovando Crisis Management Communication Plan Effectively communicating is crucial when preparing and managing a crisis, mass trauma or disaster. In any of these situations proper structure and organization needs to be in place. This includes assigning responsibilities and training staff to follow certain procedures to successfully manage and continue to operate under the stress of the unplanned event. When dealing
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Public Health Leadership and Crisis Management | The key challenges to providing leadership during public health crises.Assignment One | Samantha Leggett: SN 12494652 | 9/16/2011 | TM5563 Public Health Leadership and Crisis Management Assignment One Introduction This assignment will define leadership and explore the traits and qualities that are deemed to be inherent to effective leadership and an explanation given for why leadership matters in times of crisis. The key challenges to leadership
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