WEBSITE QUALITY EVALUATION FOR paytm.com The aim of this project is to evaluate the quality of Paytm.com. Website quality is how well a website is designed and how well the design meets the user’s satisfaction. Website quality could be measured from two perspectives: programmers and end users. The aspect of website quality from programmers focus on the degree of maintainability, security and functionality etc while the end-users are paying more attention to usability, efficiency, creditability, etc
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existing customers and attract new ones. In the information technology age “technology is only a small enabling piece of a total service concept.” How can an airline cause information technology, operations strategy, management control, empowered/unempowered work force, and service management to come together to produce customer satisfaction and long term customer loyalty?. In analysing the case, let’s examine some of the issues that were encountered during his travel, the reasons for these issues and
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proposal covered all aspect of call center provision, those are: a. Call Center System with office hour as Malaysia local time (07:00 WIB – 16:00 WIB) and IT Infrastructure, such as PABX, IP VPN for private Bandwidth, Voice Recording System, Call Management System, PC and Phone Set, Server, Agent, Reporting and Monitoring Application, by installing the system in Infomedia site – Bogor. b. Supporting equipment: printer, office supplies, internet connection and telephone line. c. Human Resources
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nd swFactors behind the brand switching in telecom industry The issue of Customer’s switching to other service providers have been the cause of intensive research from many years now and have given rise to many theories.Due to the increased competition in the telecommunication industry it has become extremely important for the companies to pay attention towards retaining of the customers.This research study particularly investigated the causes of customer switching behavior.A prolific way to gain
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of Toyota Motor Manufacturing Canada Inc. (TMMC). An organization could function and could perform high qualitative services only if that company own the human capital. Human capital gives the economic value of the organization. Human resources management (HRM) has the responsibility to manage human capital, planning and making recruitment, staffing and training, communicate and compensate, looking for benefits and labour relations. Toyota Motor has a great impact around world by its brand and not
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IMED 2409 – Chapter 7 – The Environment of Electronic Commerce: Legal, Ethical and Tax Issues Assignment: Complete Exercise E1 (200 WORDS) & E2 (200 WORDS) Complete Case Problem C1. Nissan.com, parts 1 (200 words) & 2 (200 words) Answer Exercise 1 Use your favorite Web search engine to obtain a list of Web pages that include the words “privacy statement.” Visit the Web pages on the search results list until you find a page that includes the text of a privacy
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During 1990’s, the Home Depot was well renowned for its orange-blooded entrepreneurial culture and outstanding customer service. From the beginning, the retailer took a long-term approach by training its associates to form enduring customer relationships rather than push for incremental sales gains. As a result, the company grew very quickly becoming the fastest retailer in history to reach sales milestones of $30 billion, $40 billion, $50 billion, $60 billion and $70 billion in revenuesi. Despite
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Inc. (HHI), must work to evaluate its existing infrastructure against the requirements. Currently, HHI’s IT infrastructure follows the typical scenario with silos of integration and knowledge. Critical functions such as accounting, inventory management, and sales order and request fulfillment are managed by separate systems that do not integrate with each other. HHI is absent on the Internet and conducts all transactions and customer support manually, leaving competitors like Rustica Hardware
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Online Expansion Marketing Plan for LIBAAS Boutique Iram Rashid- Mehmood Western Governors University Executive Summary LIBAAS is a retail clothing store specializing in unique clothing inspired from cultures of South Asia Subcontinents. This business offers both casual and formal wear as well as special occasion apparel made on order. It is run by the owner and her team of 4. Shabnam Khan has 14 years of corporate business work experience and has worked as a Client Service
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applications and business drivers service providers can use to differentiate themselves. We will examine the concepts of data warehousing and data mining for the purpose of effective enterprise resource planning (ERP), customer relationship management (CRM), and supply chain management (SCM). We will define the major aspects of each, examine the drivers and impacts of each, and consider
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