Industrial Management & Data Systems Emerald Article: Adopting customer relationship management technology Yurong Xu, David C. Yen, Binshan Lin, David C. Chou Article information: To cite this document: Yurong Xu, David C. Yen, Binshan Lin, David C. Chou, (2002),"Adopting customer relationship management technology", Industrial Management & Data Systems, Vol. 102 Iss: 8 pp. 442 - 452 Permanent link to this document: http://dx.doi.org/10.1108/02635570210445871 Downloaded on: 24-11-2012 References:
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Chapter-1 INTRODUCTION 1.0 Introduction 17 May marks the anniversary of the signature of the first International Telegraph Convention and the creation of the International Telecommunication Union. Since 1973, the occasion has been recognized as World Telecommunication Day. So the significance is clear here that Telecommunication Sector has a particular acknowledgement in the world and the result is the creation of World Telecommunication Day. In fact, Telecommunication is one of the talks of
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and coordinate devices) 5.What categories of software did we discuss? Operating system, utilities, programming languages and tools, application (word processing, spreadsheets, graphics, accounting, tax preparation, games, CAD-CAM), database management systems. 6.What is a database? A database is a collection of data that is organized so that its contents can easily be accessed, managed, and updated. 7.How do tables connect to one another in a relational database? 8.What is data modeling
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Department: 5 3.1.1. Operational Level: 5 3.1.2. Management Level: 5 3.1.3. Strategic Level: 6 3.2. Information Requirements for Marketing Departments: 6 3.2.1. Operational Level: 6 3.2.2. Management Level: 6 3.2.3. Strategic Level: 7 4.0. Information System 7 4.1. Transaction Processing Systems 7 Purchasing Details 7 Source Payments 7 4.2. Customer Relationship Management Systems 8 4.3. Knowledge Management Systems 9 5.0. Key Features of Website: 10 5
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truly customer centered and matched with the industrial phase of Brazil. Focusing on low-income segments, the major elements of the retail model can be viewed separated in following perspectives: operational evolution, deep customer relationships, people and management and innovative use of technology. I will discuss these building blocks of its retail model in the following paragraphs. Operational Evolution: In order to better serve low-income customers, Magazine Luiza put much effort in operation
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climate in which building relationships with customers has dominated both managerial thought and marketing budgets, could Filene's Basement have fired a loyal customer, one who was formally and informally recognized as a best customer? This case allows to customer's relationship with discount retailer Filene's Basement, from her perspective, to uncover the critical incidents and behaviours of each party that shaped their relationship. The company's customer relationship management (CRM) programs are analysed
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OF CUSTOMER RELATIONSHIP MANAGEMENT TOPIC- CRM STRATEGIES OF AND Submitted to :- Mr. Rajan Girdhar Submitted by: Ashutosh Kumar Singh Roll no.- RR1903A15 Regt.- 10902738 INTRODUCTION OF TOPIC The core theme of all CRM and relationship marketing perspectives is its focus on cooperative and collaborative relationships between the firm and its customers, and/or other marketing actors. CRM is based on
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Human resource management is designed to manage, train and lead the people who work under the organization (Johnason, 2009). Moreover, it also handles problems which correlated with people such as training, staff welfare, compensation and many more. Therefore, a good human resource management will lower the employee turnover. Employee turnover can be explained as substituting an existing employee with a new employee due to retirements, resignations, decease or some other factors. Besides, there are
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CRM - Customer Relationship Management System www.xincrm.com Customer relationship management (CRM) is a widely-implemented strategy for managing a company’s interactions with customers, clients and sales prospects. It involves using technology to organize, automate, and synchronize business processes—principally sales activities, but also those for marketing, customer service, and technical support. The overall goals are to find, attract, and win new clients, nurture and retain those the company
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worldwide surge in the utilization of consumer data in hopes of creating better relationships with customers. Companies have come to realize the importance of knowing their consumers on a more personal level. Whether it is by social media, surveys, or directories, the opportunities that exist in these modern times have provided us with more personal data than we could have ever imagined in the past. In order to stay relevant, it is important to understand consumer trends, which will help organizations
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