between a firm’s practices in these two areas and its competitive capabilities are found to be statistically significant and positive. Also, high levels of these competitive capabilities lead to high levels of performance as measured by customer satisfaction and marketing performance. q 1999 Elsevier Science B.V. All rights reserved. Keywords: Empirical research; Operations strategy; Measurement and methodology; Technology management 1. Introduction Expanding global
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OF THE CUSTOMER SATISFACTION: A CASE STUDY OF BANK SERVICE Haeryip Sihombing1, Parahsakthi Chidambaram2 and Kannan Rassiah3 1 Fakulti Kejuruteraan Pembuatan (FKP), Universiti Teknikal Malaysia Melaka (UTeM), Main Campus – Durian Tunggal, 17609 – Melaka, MALAYSIA 2 Politeknik Ibrahim Sultan (PIS)81700 Pasir Gudang, Johor Bahru, MALAYSIA 3 Politeknik Merlimau Melaka (PMM) Merlimau 77300, MALAYSIA ABSTRACT This study focuses on how to measure the customer satisfaction in the service
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number of schools was 80,397 in the year 2011. Being a teacher I wanted to know about teacher’s job satisfaction and that is why I went through some materials. Lots of schools are there in Bangladesh. These schools are educating the nation with their immense effort and hard work every year. In doing so a big role is played by the teachers. But most of them are not aware of the teachers’ career satisfaction. And due to this dissatisfaction they are not giving their best effort which ultimately is hampering
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Ahuja&Medury Customer relationship management Also described as „information-enabled relationship marketing“ is an enterprise-wide initiative that belongs to all areas on an organization. Comprises processes used by organizations to manage consumer relationships whoch also include collceting, storing and analyzing data. CRM attempts to provide a strategic bridge between information technology (IT) and marketing strategies, thereby aiming at building long-term relationships and profitability
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concerned about customer satisfaction and retention. It justifies also why they must “pay attention to understand their customers’ preferences and priorities” (IFAD 2007) to survive in a competitive environment. The microfinance industry is quite slowly in becoming more “market oriented” and it seems that customer satisfaction is one of the important tools to run a business and to achieve the mission statement (on sustainability and outreach) in this sector. Customer satisfaction is an evaluative process
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customer satisfaction. Online marketing success includes having good standing relationships. It’s about having consummate respect, always, for your audience and your market (Copyblogger, 2006-13). There are three pillar responses for online marketing that keep company’s abreast with the latest social media: Direct response copywriting Content marketing Consumer Movement Consumer protection is another word for consumer movement. There are those that would like to protect the consumers, from
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Customer Satisfaction Research Proposal CommunnaTell Wireless Company: Team B Tammy Cech, William Frudakis, Robbie Hollingsworth RES/320 August 30, 2010 Instructor: Dr. Michele Burpeau-Di Gregorio Customer Satisfaction Research Proposal: CommunnaTell Wireless Company CommunnaTell Wireless commits to delivering outstanding customer satisfaction. The company offers quality products and services on the nation’s largest and most reliable wireless voice and 3G network, and it delivers the
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The Quality Improvement Customers Didn’t Want 25/6/16 22:02 SUPPLY CHAIN The Quality Improvement Customers Didn’t Want by Dawn Iacobucci FROM THE JANUARY–FEBRUARY 1996 ISSUE J ack Zadow, the consultant, was persuasive. Wrapping up the hour-long presentation, he still seemed as energized as he had in the first five minutes. “Your biggest competitor, HealthCare One, has already begun using a computerized reception system in 14 of its 22 facilities,” he said, pointing to the overhead
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2. “Manager should do everything they can to enhance the job satisfaction of their employees”. Discuss your view on and support your position whether you agree or disagree to the above emphasis. 2 2.1 What is Job satisfaction? 2 2.2 What are the outcome of job satisfaction? 3 2.3 Understanding employee attitudes and motivation 4 2.4 Methods for Increasing Job Satisfaction 5 2.5 Responsibility of manager on job satisfaction 5 3. “Thirty-five year ago, the young employees we hired were
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of 8 ANZMAC 2009 Satisfaction with Services: An Impact-Performance Analysis for Soccer-Fan Satisfaction Judgements Marko Sarstedt*, Ludwig-Maximilians-University Munich, sarstedt@lmu.de Manfred Schwaiger, Ludwig-Maximilians-University Munich schwaiger@lmu.de Christian M. Ringle, University of Hamburg & University of Technology, Sydney, cringle@econ.uni-hamburg.de Siegfried Gudergan, University of Technology Sydney, Siggi.Gudergan@uts.edu.au Abstract Fan satisfaction is with services is a
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