BUAD479 Chapter Outlines: Chapter 1: * Marketing is an organizational function and a collection of processes designed to plan for, create, communicate, and deliver value to customers and to build effective customer relationships in ways that benefit the organization and its stakeholders * Marketing explained: * Distinct activity in an organization- marketing department * Set of tasks, such as assembling, pricing and promoting, which may or may not be performed by the department
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organization is shifting from traditional marketing procedures. They are using more advanced marketing tools and techniques to capture value from the customer. After completing this report, the writer is knowledgeable of understanding marketing strategies and other marketing communication strategies for building customer relationship in order to capture value from them. Contents Executive Summary 2 Introduction 4 Hotel Cafe Royal 4 2 Task-1 Marketing strategies for hospitality and tourism
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CHAPTER 1: CUSTOMER-DRIVEN STRATEGIC MARKETING: MARKETING: PROCESS OF CREATING, DISTRIBUTING, PROMOTING & PRICING GOODS, SERVICES & IDEAS TO FACILITATE SATISFYING EXCHANGE RELATIONSHIPS W/CUSTOMERS & TO DEVELOP & MAINTAIN FAVORABLE RELATIONSHIPS W/STAKEHOLDERS IN A DYNAMIC ENVIROMENT. ~ CUSTOMER EXPECTS TO GAIN REWARD/BENEFIT GREATER THAN THE PRICE INCURRED IN A MARKETING TRANSACTION. ~ MARKETER EXPECTS TO GAIN SOMETHING OF VALUE IN RETURN; PRICE CHARGED FOR THE PRODUCT. CUSTOMER: PURCHASER OF
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... 1 2. Executive Summary ................................................................................. 2 3. What do marketer do.............................................................................. 3 4. The role of marketing............................................................................... 3 5. Strategy planning...................................................................................... 3 6. What marketer need to do. 1.1 Target
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How business and marketing are changing ‣ Customer empowerment: * Company empowerment ‣ Heighten competition: ‣ Retail transformation:- ‣ Changing technology: ‣ Globalization: ‣ Deregulations ‣ Privatization: ‣ Customizations: ‣ Industry convergence: ‣ Dis-intermediation:- ------------------------------------------------- ‣ Consumer Resistance Marketing Management Orientation Marketing management is the art and science of choosing target and building profitable relationships
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Running head: Define Marketing Define Marketing Latarsha Mack MKT/421 University of Phoenix Abstract I will give two definitions of marketing from two different sources. I will also describe the importance of marketing in organizational success. I will give examples of marketing from the business world. Define Marketing Marketing can be defined in many ways. Marketing is the process of creating and distributing of a visual product that attracts customers to purchase the product
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B2B Wavin Case Analysis Introduction Business-to-Business (B2B) marketing is fundamental in how successful a business is by concerning itself with the marketing of goods and services to customers. The nature of the customer, which is another organisation, is the key distinguishing feature between B2B and business-to-consumer (B2C). What should B2B marketing strive to achieve? In its most simple state B2B marketing should do, at the very least, two things. It should reduce the costs of doing
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Chapter One: text notes Amazon- “obsessed over customer” * creating genuine value for customer: every decision is made with an eye toward improving Amazon.com cutomer experience. * Analyst predict by 2015 Amazon will become the youngest company in history to hit $100 billion in revenue ( walmart:34years). Nation’s second largest retailer. * customer experience bar raiser: representing customer’s voice * Kindle: first original product-> no.1 selling product * First
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The definition of marketing has evolved and changed throughout time and will continue to do so, as our environment changes and our knowledge improves. Kotler defines marketing as ‘the activity, set of institutions, and processes for creating, communicating, delivering and exchanging offerings that have value for customers, clients, partners and society at large’ (Kotler, Adam, Denzie, Armstrong 2007 pg 7). This being the most current definition best reflects marketing in today’s environment. Through
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Chapter One Marketing: Creating and Capturing Customer Value Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall Chapter 1- slide 1 Creating and Capturing Customer Value Topic Outline • • • • • • • What Is Marketing? Understand the Marketplace and Customer Needs Designing a Customer-Driven Marketing Strategy Preparing an Integrated Marketing Plan and Program Building Customer Relationships Capturing Value from Customers The Changing Marketing Landscape
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