for Social Responsibility (BSR), corporate social responsibility is defined as“achieving commercial success in ways that honor ethical values and respect people, communities, and the natural environment.” 2) Lean accounting Lean Accounting is the general term used for the changes required to a company's accounting, control, measurement, and management processes to support lean manufacturing and lean thinking. II. Corporate Social Responsibility The field of corporate social responsibility
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MANAGEMENT OF FINANCIAL SERVICES LESSON 13: FACTORING – THEORETICAL FRAMEWORK Lesson Objectives • • • • • • • Finance Maintenance of accounts Collection of debts Protection against credit risks”. To understand the Concept of Factoring. Methodology of Factoring and Forfeiting. Types of factoring. Introduction Receivables constitute a significant portion of current assets of a firm. But, for investment in receivables, a firm has to incur certain costs such as costs of financing receivables
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A. Bård Kuvaas and Anders Dysvik, BI Norwegian School of Management This case study provides a comparison between internally consistent HR in two very different organizations with respect to size (small versus large), age (new versus old), ownership (an independent company reporting to the Norwegian Trading and Business Commerce versus listed), competitive strategy (cost leadership and customer service versus differentiation and customer service), and national context and labor laws (Norway versus
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I. STATEMENT OF THE PROBLEM The problem in the case “Hewlett-Packard’s Global Account Management” was the conflict of Global Account Managers (GAM) and country managers while implementing the GAM program. Beyond the performance measurement system, country managers felt threatened by the GAM as a whole. Country managers that did not buy into the GAM program were given several opportunities to accept the program and work with the GAMs. If managers did not eventually buy into the program they encouraged
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Howard Schultz faces threats to himself and Starbucks, but has managed to retain great customer service, leadership skills, and his unique management skills. Starbucks is one of the fastest growing companies in the world. The owner of Starbucks, Howard Schultz, has expanded the company through his vision of superior customer service. The core strength behind Starbucks’ brand is the quality of its products due to its ability to continuously innovate. One of the threats Starbucks faces is the
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productivity of his or her workers; describe the types of management action that align with employment laws and those that do not; and describe best practices for working within a diverse work environment. I encourage you to respond in a positive and supportive manner. Your roles as managers will be vital to making this a successful transaction; there are several factors that affect the productivity of workers such as people skills, management skills and the most important attitude. Manager’s behavior
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In 2011 the company launched 600th Raymond Shop outlet. In 2013 Raymond Premium Apparel crossed Rs.1 brand mark, and the company marked the Pan–India launch of ‘Makers’ brand. Raymond culture: Core values of the company are quality, safety and respect. With continuing excellence and integrity, these are the tools, the intangible brick and mortar that allow Raymond Ltd to build the future, Raymond Ltd believed in creating close collaboration within their team and each one of their clients. The following
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Retailing Management – Case 31 Customer Service and Relationship Management at Nordstrom 1. What steps does Nordstrom take to implement its strategy of providing outstanding customer service? To begin with, Nordstrom employees treat customers like royalty. Customers are even at the top of Nordstrom’s so-called organization chart. All lower levels work towards supporting the salespeople, who in turn work to serve the customers. Salespeople are given personalized business cards to help them build
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communication is one of the most important of marketing management to drive organization to grow, increase brand value, develop communication to customers and this segment interact with customers. In recent years, marketing communication has grown for many reasons because of organizations are developing their marketing efficiently. Role of marketing communication Marketing communications connect to customers directly and remind customers for considering product and services that organization offering
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INTRODUCTION | 2 | 3. | CUSTOMER FOCUS | 3 | 4. | CUSTOMER RELATIONSHIP MANAGEMENT | | 5. | CONCLUSION | | CUSTOMER FOCUS AND RELATIONSHIP MANAGEMENT CUSTOMER FOCUS AND RELATIONSHIP MANAGEMENT 1.Abstract CRM (Customer Relationship Management), sometimes it is called customer management, customer value management, customer centricity, and customer-centric management. CRM has long been the buzzword
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