International Conference on Technology and Business Management March 28-30, 2011 Conceptual Framework for E-CRM Project Deployment in Indian Banks Ashwini Atul Renavikar ashvinirenavikar@yahoo.co.in University of Pune Sharad L Joshi sharadljoshi@gmail.com Marathwada Mitra Mandal Institute of Mgt Education, Res and Training, Pune A survey of Database Group (2006) has revealed that approximately 65% of the financial institutions have failed in getting expected benefits from huge investments
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and also to expand to the next level. While noticing what areas that can be improved on and then developing a plan of action for those improvements Club IT will become more efficient in serving its customers and to attract new customers. Some of the things that I have noticed are that Club IT customers are mostly of the Net Generation meaning that they regularly use mobile technologies. I noticed that Club IT has yet to take advantage of the many e-commerce activities available in dealing with suppliers
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data. It allows users to analyze data from many different dimensions or angles, categorize it, and summarize the relationships identified. Technically, data mining is the process of finding correlations or patterns among dozens of fields in large relational databases. CRM: In today’s competitive scenario in corporate world, “Customer Retention” strategy in Customer Relationship Management (CRM) is an increasingly pressed issue. Data mining techniques play a vital role in better CRM. This paper attempts
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made a client list. The café didn’t have a marketing scheme in place to attract new customers. In order to bring the business into the 21st century, the café needs to gain a competitive advantage though the use of technology, deploy a wireless network for it’s customers through Customer Relationship Management, in which involves managing all aspects of a customer’s relationship with an organization to increase customer loyalty and retention and an organization’s profitability (Baltzan, Phillips 2009
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with a 19% decrease in Classic Rewards members, and 21% decrease in flights amongst remaining members. Classic Airlines Employees are experiencing low morale issues from the media input of the state of Classic Airlines. Although the Customer Relationship Management (CRM) system was inputted at Classic Airlines, Renee Epson does not feel the system is being utilized to its fullest potential. The Executive Team has different views of business practices when related to marketing. The CEO and CFO are
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RELATIONSHIP MANAGEMENT | CRM IN BANKING INDUSTRY | Submitted by- Kartikeya Vairagare 046 laxita Chauhan 048 Manvendra Gautam 050 Mohit dave 053 Pranit Bhagat 055 Piyush Shende 057 Shambhavi Singh 078 | Introduction In recent time, we has witnessed that the World Economy is passing through some intricate circumstances as bankruptcy of banking & financial institutions, debt crisis in major economies of the
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INTERNATIONAL JOURNAL OF MANAGEMENT RESEARCH AND REVIEW E - CRM: AN ULTIMATE STRATEGY FOR AN ORGANIZATION Sagar Deshmukh*1, N. Deepa2, A. Raj Shravanthi3 1 Research Scholar, Dept. of Agrl. and Rural Management, Tamil Nadu Agricultural University, Coimbatore, Tamil Nadu, India. 2 Assistant Professor, Dept. of Agrl. and Rural Management, Tamil Nadu Agricultural University, Coimbatore, Tamil Nadu, India. 3 Research Scholar, Dept. of Agrl. and Rural Management, Tamil Nadu Agricultural
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Home > Research Centers > CRM Research Center > The ABCs of CRM Customer Relationship Management Research Center [pic] The ABCs of CRM • What is CRM? • What is the goal of CRM? • That sounds rosy. How does it happen? • Are there any indications of the need for a CRM project? • How long will it take to get CRM in place? • How much does CRM cost? • What are advantages of hosted or on-demand CRM vs. on-premise and vice versa? • What are the keys to successful CRM implentation? • Which
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IMPLEMENTATION OF CUSTOMER RELATIONS MANAGEMENT AT ANZ BANK Table of Contents 1.0 Introduction 3 2.0 Company Background 3 3.0 SWOT Analysis 4 4.0 CRM Project Objectives 4 5.0 Selected CRM Suite and Analytical Capabilities 5 6.0 Infrastructure Requirements 10 7.0 Training 11 8.0 Timeline 12 9.0 Budget 14 10.0 Conclusion 14 References 15 Implementation of Customer Relations Management at ANZ Bank Introduction Customer Relations
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Solutions During the review of several top payment processing solutions, consideration was given to available options and features, setup costs, monthly costs, transaction costs, and ease of integration into the website and with the requisite customer relationship software solution. Google Checkout was eliminated from consideration because Google has announced that it will be discontinuing its checkout product after November 20th, 2013 (Google Support, 2013). The Authorize.net transaction gateway was
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