...CRM and E-business Fiche de synthèse La Relation clientèle et le E-business Présentation du thème La gestion de la relation client est un système de gestion et de promotion à destination des clients d’une entreprise. Cela consiste pour l’entreprise à charmer et à fidéliser les clients. Depuis que le e-business existe, gérer la relation client relève de la mise en place d’outils informatiques dans le but de planifier et de contrôler au mieux les activités générées par le client. L’avantage de cette gestion client, c’est quelle ce passe aussi bien avant, qu’après la vente. L’attrait de ce système par les entreprises se justifie par la possibilité d’attirer de nouveaux clients et de les fidéliser. Pour cela, des moyens de renforcement sont mis en place, afin d’optimiser au mieux la relation entreprise-client : ← Automatisation de la force de vente : cela consiste à créer des fichiers de prospects afin de pouvoir suivre le client et de le relancer si cela est nécessaire. ← Organisation de support à la clientèle : ce moyen a pour objectif de réceptionner les requêtes des clients par des centres d’appels spécifiques permettant ainsi de mieux suivre les réclamations des clients. ← Gestion des profils clients : il s’agit de prouver au client que nous nous intéressons à lui en lui souhaitant son anniversaire ou en lui proposant des services spécifiques par rapport à des informations recueillies au préalable… De nos jours, la relation client est dites...
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...Delhi Business Review ? Vol. 2, No. 1, January - June, 2001 E-CRM IN INDIAN BANKS AN OVERVIEW R.K. Mittal Rajeev Kumra T ECHNOLOGY, people and customer are the three elements on which hinges the success of banking in the fast changing economic environment. The ultimate performance of a bank depends upon the satisfaction of its customers. In the emerging competitive and technological driven banking era, banks have to strive hard for retaining and enlarging their customer base. E-CRM, which is the latest buzzword in the corporate sector, is perceived as one of the effective tool in this direction by the banks. Its emphasis is on defining the customers as valuable in the long-term and on viewing customer relationships as a learning relationships. The concept of CRM, when seen in the context of e-business, it translates into e-CRM, which essentially deals with managing customer interactions over the web. The present paper attempts to analyze the concept of e-CRM in Indian banks from its various dimensions covering specifically its need, process, present status and future prospects. Introduction The advancement in information and communication technology has made the new millennium, emillennium. The dividing line between banks and non-banking financial institutions, like insurance and mutual funds, is getting blurred. Competition from players in the market has resulted into products and services traditionally offered by banks and financial institutions, are now being...
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...Chapter 2: Understanding E-Business, CRM, and KM Chapter Objectives 1. Understand how e-business differs from traditional business 2. Comprehend the relationship between e-business and electronic commerce 3. Understand the fundamental ideas behind customer relationship management 4. Understand the fundamental value proposition and key tenets of knowledge management 5. Identify the opportunities for knowledge management in e-business 6. Understand the fundamental ideas behind knowledge-enabled customer relationship management and its evolution E-Business: Is the conduct of business on the Internet, not only buying and selling but also servicing customers and collaborating with business partners. CRM: Is an information industry term for methodologies, software, and usually Internet capabilities that help an enterprise manage customer relationships in an organized way. KM: The capabilities by which communities within an organization capture the knowledge that is critical to them, constantly improve it and make it available in the most effective manner to those who need it, so that they can exploit it creatively to add value as a normal part of their work. Death of 4 Ps Building Digital Capital: Knowledge & Relationships. Important Definitions: Customer Acquisition Cost, Channel Strategy, Switching Costs, Lock-In, Segmentation, Customer Profitability, Customer Retention, Response Analysis Fundamentals of Customer Relationships:...
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...Table of Contents Section Title of Section Page(s) I. Executive Summary 2 II. Brief History of Microsoft Corporation 2 III. History of Microsoft Customer Relationship Management Software 3 A. Timeline 3 B. Additional Information on MS-CRM Dynamics 2011 3 IV. Common Business Issues 3-6 V. Proposed Solution 6-7 VI. Recommendations for Executive Committee 7-8 VII. Attachments 8-15 A. References 8-9 B. Supplemental Materials 9-15 I. Executive Summary Especially true in today’s global economy, time is money and cost is the most volatile aspect of management. Efficient software solutions are an integral aspect of forward-thinking organizational management. The top competitors to Microsoft in the Customer Relationship Management (CRM) sector are Oracle and SalesForce.com. This document will analyze deploying Microsoft’s CRM solutions in any company wishing to maintain a competitive advantage in the current economy and technological realm. II. Brief History of Microsoft Corporation As can be read in an analytical Excel document we created in August of 2011: In 1975, Gates and Allen form a partnership called Microsoft. Like most start-ups, Microsoft begins small, but has a huge vision—a computer on every desktop and in every home. In June 1980, Gates and Allen hire Gates’ former Harvard classmate Steve Ballmer to help run the company. Starting with a new operating system named "MS‑DOS," their hard work revolutionized daily office work into what will eventually...
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...Dynamics CRM CASE 2 VIDEO CASE Systems SUMMARY: Evolution Homecare used Microsoft Dynamics CRM to improve delivery of its home health services. Benefits have included productivity improvements, enhanced inventory management, better resource planning, and more effective reporting. L= 5:14 URL http://www.youtube.com/watch?v=JgCz9tfcXV0 CASE For people with serious illnesses, many procedures must be performed in medical facilities like hospitals and skilled nursing homes. But it is also possible to deliver medical-related services in a home setting using a home health-care service. In most cases, it is much more economical to be treated at home, and recent studies show that patients receiving healthcare services who are surrounded by their family and friends make faster progress. Home health care may include skilled nursing in addition to speech, occupational and physical therapy. It also includes monitoring the patient’s prescriptions and sometimes assistance with household chores. In the United Kingdom, Evolution Homecare is a leading provider of home health-care services, with special expertise in the supply and administration of critical medicines to patients in their homes. Evolution Homecare is part of the Celesio Group, which is one of the leading trading companies and service providers within the pharmaceutical market worldwide. The company services the entire United Kingdom. continued Chapter 9 , CASE 2 EVOLUTION HOMECARE AND MICROSOFT DYNAMICS CRM 2 Evolution’s...
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...ProLiant ML350 GEN 8 B. 140 HP Z230 Workstation Computers C. 12Motorola Mc9190-Z RF10 Readers II. Software and Applications A. Microsoft Dynamics AX (ERP) B. Microsoft Dynamics CRM (CRM) C. PBL Scorecard (DSS) III. Security A. Wireless MAC Authentication B. IDS C. Network Access Control (ADS) Riordan needs to ensure that the new system integrates procedures for collecting, storing, maintaining, retrieving and validating data that flows in the organization. The proposed system will streamline departmental procedures and actions while keeping accurate data from the warehouse, personnel, payroll, HR, and all other departments. I am proposing that we replace the existing servers at all four locations and install 3 HP ProLiant ML350 GEN8’s at each location. One server at each location will be used as a backup in case of outages or maintenance. We will also replace all of the end user desktops with HP Z230 workstation computers. This will ensure that everyone will be using the same hardware and software to simplify training and repairs by the IT department. We will also be purchasing 12Motorola Mc9190-Z RF10 Readers for the warehouse and shipping departments as well as Android based tablets for traveling sales people. Our software choice will be a Microsoft packages. There is a separate package for our CRM and ERP. We will also implement a DSS system provided by PBL...
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...MAT220 119. Explain how to solve an exponential equation when both sides can be written as a power of the same base. When an exponential equation has both sides of the equation as the same base one needs to rewrite the equation in the form of bM=bN. For instance, 24x-3=8. To make this the same base we need to make 8 a base of two by writing it as 2^3. Then we have 24x-3=23. Then we get rid of the base and get 4x-3=3. Finally we solve for x. 4x-3=3 4x=6 x=23 120. Explain how to solve an exponential equation when both sides cannot be written as a power of the same base. Use 3x = 140 in your explanation. To solve this equation one needs to use a natural logarithm or ln. First take the ln of both sides, ln 3x= ln 140 Then using bx= x ln b, move the variable to the front, x ln 3 = ln 140 Solve for x, x= ln3ln140= 1.0986122887/4.9416424226 = 0.22231723680404. 121. Explain the differences between solving log31x - 12 = 4 and log31x - 12 = log3 4. When solving log31x - 12 = 4 one needs to write it in the form of bc=M. To do this we do the following; logbM=c means bc=M. 1) log31x - 12 = 4 2) 34=x-12 3) 81=x-12 4) x=93 In the case of log31x - 12 = log3 4, since the log is the same on both sides of the equation the will be omitted. The new equation would be; 1x-12=4. Then solve as normal. Add 12 to 4 to get 16, leaving 1x, which is just x and you have x=16. 122. In many states, a 17% risk of a car accident...
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...MA131 0 : Module 2 Exponential a nd Logarithmic Functions Exercise 2 .2 Solving Exponential and Logarithmic Equations 1 Answer the following questions to complete this exercise: 1. Solve the following exponential equation by expressing each side as a power of the same base and then equating exponents: 6 x = 216 2. Solve the following exponential equation: e x = 22.8 Express the solution in terms of natural logarithms. Then, use a calculator to obtain a decimal approximation for the solution. 3. Solve the following logarithmic equation: log 7 x = 2 Reject any value of x that is not in the domain of the original logarithmic expression. Give the exact answer. 4. Solve the following logarithmic equation: log ( x + 16) = log x + log 16 Reject any value of x that is not in the domain of the original logarithmic expression. Give the exact answer. 5. The population of the world has grown rapidly during the past century. As a result, heavy demands have been made on the world's resources. Exponential functions and equations are often used to model this rapid growth, and logarithms are used to model slower growth. The formula 0.0547 16.6 t Ae models the population of a US state, A , in millions, t years after 2000. a. What was the population in 2000? b. When will the population of the state reach 23.3 million? 6. The goal of our financial security depends on understanding how money in savings accounts grows in remarkable...
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...Nina Hills MAT 205 /Week 2 Focus on Application 07/11/2014 The concept of this week was to look at function problems that can include exponentials and logarithms with functions. These functions help with situations such as profit analysis, compound interest, continues compound interest or even doubling time for an investment. An example that I have that would go very well with today’s day in age would be simply the economy on its own. Our economy has taken such a huge turn downhill due to big banks making poor choices of investment. With that, many people don’t have savings accounts, 401K’s and such for their own future ahead. These two examples are examples of ways we may save for our retirement, but at this point there is a bare chance of that happening at an earlier on age. Many will have to work longer throughout their lives just to make sure that they are financially set when entering retirement. With the concepts of this week, we can calculate how long it would take to double a certain amount of investment in a certain time period with a fixed interest rate that would play upon a certain interval. A=P(1+r/m)^mt This equation can help determine t (time), for the principal to double. We can put in 2P for A, due to the other known values are r (interest rate) and m=1. Once we solve for t, we know the amount of time it will take to double our investment. With this week’s concept, we can predict at a pretty accurate rate the amount of time it takes to grow...
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...model a variety of realworld phenomena: growth of populations of people, animals, and bacteria; radioactive decay; epidemics; absorption of light as it passes through air, water, or glass; magnitudes of sounds and earthquakes. We consider applications in these areas plus many more in the sections very important. As a part of our BBA course, we are required to submit a term paper for every subject each semester. As our Advance Business Mathematics faculty Associate Professor Lt. Col. Md. Showkat Ali has asked us to submit a term paper on a topic upon our will. So, we have decided to choose “Exponential & Logarithmic Functions”. to graph exponential functions to evaluate functions with base e to learn the use of compound interest formulas to learn the changing from logarithmic to exponential form to learn the changing from exponential to logarithmic form to learn the evaluation of logarithms to learn the use of basic logarithmic properties to learn the use of graph logarithmic functions to find the domain of a logarithmic function to learn the use of common logarithms to learn the use of natural logarithms to learn the use of the product rule to learn the use of the quotient rule to learn the use of the power rule to...
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...This lab requires you to: • Evaluate exponential functions. • Graph exponential functions. • Evaluate functions with base e. • Change from logarithmic to exponential form. • Change from exponential to logarithmic form. • Evaluate logarithms. • Use basic logarithmic properties. • Graph logarithmic functions. • Find the domain of a logarithmic function. • Use common logarithms. • Use natural logarithms. • Use the product rule. • Use the quotient rule. • Use the power rule. • Expand logarithmic expressions. • Condense logarithmic expressions. • Use the change-of-base property. Answer the following questions to complete this lab: 1. State in a few words, what is an exponential function? 2. What is the natural exponential function? 3. Evaluate 4–1.5 using a calculator. Round your answer to three decimal places. 4. The formula S = C (1 + r)^t models inflation, where C = the value today r = the annual inflation rate S = the inflated value t years from now Use this formula to solve the following problem: If the inflation rate is 3%, how much will a house now worth $510,000 be worth in 5 years? 5. Write 6 = log2 64 in its equivalent exponential form. 6. Write 8y = 300 in its equivalent logarithmic form. 7. Hurricanes are some of the largest storms on earth. They are very low pressure areas with diameters of over 500 miles. The barometric air pressure in inches of mercury at a distance of x miles from the eye of a severe hurricane is modeled by the formula...
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...This is an essay about nothing in order to qualify for this site it must contain at least 250 words. So On the left-hand side above is the exponential statement "y = bx". On the right-hand side above, "logb(y) = x" is the equivalent logarithmic statement, which is pronounced "log-base-b of y equals x"; The value of the subscripted "b" is "the base of the logarithm", just as b is the base in the exponential expression "bx". And, just as the base b in an exponential is always positive and not equal to 1, so also the base b for a logarithm is always positive and not equal to 1. Whatever is inside the logarithm is called the "argument" of the log. Note that the base in both the exponential equation and the log equation (above) is "b", but that the x and y switch sides when you switch between the two equations.PrintHidden<p><font face="Arial" size="2" color="#000000">Note: The graphic in the box below is animated in the original ("live") web lesson.</font></p> —The Relationship Animated— | | If you can remember this relationship (that whatever had been the argument of the log becomes the "equals" and whatever had been the "equals" becomes the exponent in the exponential, and vice versa), then you shouldn't have too much trouble with logarithms. Copyright © Elizabeth Stapel 2002-2011 All Rights Reserved //(I coined the term "The Relationship" myself. You will not find it in your text, and your teachers and tutors will have no idea...
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...and brought the microscope over to my work area, making sure to carry the microscope by the arm and base. I uncovered and plugged in the microscope. I then went back to the cart and got a slide and slide cover, as well as a small glass bottle and dropper. I filled the small glass bottle with water and took everything back to my work area. I wrote a letter e on a piece of paper with a pen, pulled a strand of hair from my head and pulled a string off of my jacket. Then I turned on the microscope, prepared my slide and proceeded to look at each object under the microscope. Data: If the slide was too close or too far from the lens than you will not be able to see the specimen. The larger the magnification on the microscope the more detail that can be seen. The course and fine adjustment knobs move the slide up and down to help focus the specimen on the slide. The mechanical stage controls move the slide left and right, and forward and backwards. Findings: While observing the hair under the microscope I noticed that it is not smooth. The hair actually looks like it is made up of tiny scales. While observing the paper with the letter e written on it, I noticed that, just like the hair, the paper does not look smooth. The paper actually looks like a bunch of threads woven together like a birds nest. The ink on the paper only seemed to stick to the top layer or two of the paper material. I also observed that the letter appeared upside down and...
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...A Generalized Logarithm for Exponential-Linear Equations Dan Kalman Dan Kalman (kalman@email.cas.american.edu) joined the mathematics faculty at American University in 1993, following an eight year stint in the aerospace industry and earlier teaching positions in Wisconsin and South Dakota. He has won three MAA writing awards, is an Associate Editor of Mathematics Magazine, and served a term as Associate Executive Director of the MAA. His interests include matrix algebra, curriculum development, and interactive computer environments for exploring mathematics, especially using Mathwright software. How do you solve the equation 1.6x = 5054.4 − 122.35x? (1) We will refer to equations of this type, with an exponential expression on one side and a linear one on the other, as exponential-linear equations. Numerical approaches such as Newton’s method or bisection quickly lead to accurate approximate solutions of exponential-linear equations. But in terms of the elementary functions of calculus and college algebra, there is no analytic solution. One approach to remedying this situation is to introduce a special function designed to solve exponential-linear equations. Quadratic equations, by way of analogy, are √ solvable in terms of the special function x, which in turn is simply the inverse of a very special and simple quadratic function. Similarly, exponential equations are solvable in terms of the natural logarithm log, and that too is the inverse of...
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...Question 1 Evaluate the function at the indicated value of x. Round your result to three decimal places. Function: f(x) = 0.5x Value: x = 1.7 | | -0.308 | | | 1.7 | | | 0.308 | | | 0.5 | | | -1.7 | 5 points Question 2 Match the graph with its exponential function. | | y = 2-x - 3 | | | y = -2x + 3 | | | y = 2x + 3 | | | y = 2x - 3 | | | y = -2x - 3 | 5 points Question 3 Select the graph of the function. f(x) = 5x-1 | | | | | | | | | | | | | | | 5 points Question 4 Evaluate the function at the indicated value of x. Round your result to three decimal places. Function: f(x) = 500e0.05x Value: x=17 | | 1169.823 | | | 1369.823 | | | 1569.823 | | | 1269.823 | | | 1469.823 | 5 points Question 5 Use the One-to-One property to solve the equation for x. e3x+5 = 36 | | x = -1/3 | | | x2 = 6 | | | x = -3 | | | x = 1/3 | | | x = 3 | 5 points Question 6 Write the logarithmic equation in exponential form. log8 64 = 2 | | 648 = 2 | | | 82 = 16 | | | 82 = 88 | | | 82 = 64 | | | 864 = 2 | 5 points Question 7 Write the logarithmic equation in exponential form. log7 343 = 3 | | 7343 = 2 | | | 73 = 77 | | | 73 = 343 | | | 73 = 14 | | | 3437 = 2 | 5 points Question 8 Write the exponential equation in logarithmic form. 43 = 64 | | log64 4 = 3 | | | log4...
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