Marketing Excellence -The Ritz-Carlton The Ritz-Carton Hotel places special emphasis on their customers’ satisfaction through their vital and unmatched customer service. The Hotel ensured this is possible by reinventing the customers’ view and experiences of the customer service in a luxurious hotel. The Hotel has the finest facilities such as private baths, fresh flowers and personalized customer service, which is unlike other five star hotels. As other competitors concentrated on defining themselves
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Jacksonville, FL 32219 Den2zel@yahoo.com 904-476-4322 Objective To obtain employment in a sales/customer service environment where my skills of team work, organization, and punctuality may be utilized to its maximum potential. Skills * Microsoft Word, Excel, PowerPoint, Access * Internet Explorer * Ability to type 45 wpm * Customer Service * Sales Experience Sales/Customer Service, Comcast August 2013- Current Jacksonville, Florida * Function as subject matter expert
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As a unique food delivery service organization, Grub N’ Go sets itself apart from the rest of the competition through its highlighted attributes of restaurant-quality food delivery and customer priority service. Just as any other organization, Grub N’ Go starts life in the product life cycle as an idea and flows into the business it is now. In order for the company to continue growing, certain positioning and differentiating strategies must be implemented for the service and how to apply the pricing
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information about employee utilization and average customer wait times that can be used by bank managers and human resources. Bank managers and HR can use the information provided by the model to find a combination of employees that improves their efficiency while also cutting down customer wait times, and overall improves the efficiency of bank operations. In our first simulation we used a combination of 4 tellers, 2 loan agents, and 2 customer service representatives. Two key statistics we were evaluating
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productivity of service is related to how effectively input resources are transformed into value for customers. There are a few strategies that a service organization can use to improve their service productivity such as separation, self-service, postponement, focus, modules, automation, scheduling and training. Giant is using self-service strategy to improve its service productivity. For what we know, Giant is encouraging its customers to shop online by using its website so that customers can examine
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calls per hour 2. Mean service time = travel time + repair time = 1 + 1.5 = 2.5 hours μ = 1 / 2.5 hours = 0.4 customers per hour 3. The travel time is 1 hour. While this is considered part of the service time it actually means that the customer will be waiting during the first hour of the service time. Thus, travel time must be added to the time spent in line as predicted model in order to determine the total customer waiting time. 4. I would agree with the service guarantee since the average
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Customer care 1. Is the customer care important for the center? And was it benefit for business, staff and customer? Yes, it is extremely important for the center. Customer care is regarded as a series of activities to meet or exceed the expectation of customers which will improve the customer satisfaction and service quality to make the customer like coming again. Additionally to build the customer loyalty that will cut the cost of attracting new clients and make more profits for business. Certainly
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Abstract In this paper I have examined social and emotional intelligence in the Customer Service area. Customer Service is a big part of having a successful business and I found it interesting to put them all in the same paper and study what they all have in common. Customer Service in accordance to Giese and Coat (2002) is hard to define due to all the varying definitions of satisfaction. However, they say that the response comes at a particular time, is a response (emotional or cognitive),
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1. What was Omnitel’s advantage when the service was launched in 1995? Omnitel offered a personalized customer service experience, the operator was polite (rather than saying “This is operator 54839,” Omnitel operators said something similar to “Hi, this is (NAME) from Omnitel, How can I help you today.” Secondly, the wait times were a lot less than TIM’s (up to 85% less). Finally, Omnitel had a very low churn rate of 10-15% a year. A market research conducted 6 months after Omnitel’s launch confirmed
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timely, patient focused, equitable, and efficient. These are all quality components that a healthcare facility should take into consideration. Create Quality Being effective means stipulating services based on scientific knowledge to patients that can benefit and abstaining from stipulating services to those who are not probable to benefit (Quality, n.d.). Safety means to prevent injuries to patients from the care that is meant to assist them (Quality, n.d.). Being timely means to decrease wait
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