line with Porter’s Five Forces theory. They were the first to offer their products in the differentiated approach that they have taken, “A Service Company that sells shoes.” Their main goal is to “WOW the customer” and all others that they happen to have relationships with, including suppliers and everyone else in their supply chain, by providing excellent service. Their Competitive Advantage is their company culture and core company values. Employee satisfaction and enthusiasm is key to their culture
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is the Customer Service/Management Industry and it is my passion to be able to interact with clients and customers and cater their needs because almost every industry these days is based on customers’ feedback. Organizations work endlessly to increase their client satisfaction levels which are because customer service is a central fragment of preserving continuing customer relationships that are crucial to unending revenue. Not only companies but most industries now focus on customer satisfaction
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A PROJECT REPORT ON The Impact of Empowerment on Employee Effectiveness and Employee Responsiveness in Banking sector of Mysore Submitted by Deeksha.B USN-4JC10MBA35 Submitted to VISVESVARAYA TECHNOLOGICAL UNIVERSITY, BELGAUM, INDIA In December 2011 In partial fulfillment of the requirements For the award of MASTER OF BUSINESS ADMINISTRATION Under the guidance of Mr Girish Baga Assistant Professor Sri Jayachamarajendra College Of Engineering, Mysore Sri Jayachamarajendra
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regulations and change their selling point from high quality cleaning products to customized solutions. The merger of Inter-Clean and Envirotech has given the company a new strategic direction in the industrial cleaning service industry. Inter-Clean will begin selling solutions and services, along withthe products. In order to support this new direction, we need create a new sales team through job analysis, create a workforce planning system and select the appropriate employees that best fit the criteria
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Introduction 11 1.1 Value chain analysis 11 Optimization of the value chain at Siemens Wind Power 11 1.2 Primary Activities: 13 1.2.1 Inbound Logistics: 13 1.2.2 Operations: 13 1.2.3 Outbound Logistics 13 1.2.4 Marketing and Sales: 14 1.2.5 Service 15 1.3 Support Activities 15 1.3.1 Procurement 15 1.3.2 Technology Development 16 1.3.3 Human Resource Management 16 1.3.4 Firm Infrastructure 16 1.4 Choosing the right supply chain strategy 17 1.5 Supply Chain Strategies 17 1.5.1 Innovative
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quality products from time to time. The company will always have and always welcome customer’s feedback for better understanding about their needs and concerns. Besides that, we also provide custom made clothes for some special occasion. We have this service is because we want to make sure our cloth is always up to the trend and able to compete with our competitors. We have our own R&D department in order to make sure our company is always in the right track of the business. Jefferson is the natural
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as TATA, Future Group etc, Tesco of the UK and Wal-Mart from the USA have already set up plans to expand their business in the country, these are two of the heavy weights in the global retail industry. The organised sector in an effort to retain customers have introduced a variety of loyalty programmes and schemes, however due to the dominance of the unorganised sector in India the effectiveness and the consumer’s perception about such schemes have not been studied comprehensively. Therefore this
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discussed are acquiring customers and increasing market share. Whole Body N’ Mind is a service that will be dedicated to providing individuals with a luxurious and inviting atmosphere to relax, treat and pamper the Mind, Body and Soul. Whole Body N’ Mind mission statement is: To provide high quality service and products at exceptional prices to Consumers who want to indulge in the finer things in life and, to provide un-paralleled service and support to ensure customer satisfaction. Whole
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Table of Contents 1.0. Executive Summary…………………………………………………………. 2.0. Product and Service ………………………………………………………….. 2.1. Service ………………………………………………………………………… 2.2. Product……………………………………………………………………. 2.3. Pricing……………………………………………………………………… 3.0. The Market Plan………………………………………………………………….. 3.1 Competitive Summary……………………………………………………… 3.3 Customer Profile…………………………………………………………….. 4.0. Operational Summary……………………………………………………………….. 4.1 Supplier
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a-Provide two examples whre brands used technology to engage consumers/enhance customer relatonships 1-Intel:Like many technology businesses.Intel has many prdouct lines and audience types.They have repeatedly found innovative ways to engage with business customers and directly with consumers by portyraying a simple message to the market and their willingness to try new things to generate truly compelling content.Their colloboration with will.I am as port of their ultrabook project campaign is
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