The objective of this project is to study the logistics and supply chain management of Esprit Holdings Limited (Esprit) in Hong Kong, Mainland China and Oversea. Firstly, we will introduce the background of Esprit and readers will have a brief understanding about the history, the competitors of Esprit in Hong Kong. Secondly, we will analyze and clarify operation feature of Esprit. Thirdly, we will analyze the marketing strategy - SWOT analysis/ the best practice and problems of Esprit. Finally
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New Offer – Offering Extra Services over the phone Task You are going to be working in a pair. Both will complete the role of a customer service representative and a customer. You will require preparation for both roles. Customer – you will be ready to respond to a phone call. Customer Service Representative – you are going to familiarise yourself with a special offer concerning house alarm systems. You will then offer an existing customer these new services. Your Name: Jordan Your
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computers, music players, and tablet devices. They are the leading companies in innovation that focuses on customer service and the idea of the product that is friendly user. In the world of advancing technology a company may need to gain additional information in order to incorporate a new product or an existing one to their needs. There are various reasons that one may need to contact customer service, help navigate them through installation, setup, and problems understanding the capabilities along with
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Service Company Analysis - Time Warner Cable Table of Contents Background Page 3 Nature of Services Provided Page 4 Service Culture Page 4 Competition and Strategy Pages 4 and 5 Service Blueprint Pages 5 and 6 Social Media Page 7 Level Capacity Pages 7 and 8 Sustainability Strategy Page 8 SWOT Pages 9 and 10 Recommendations Pages 10 and 11 Bibliography Page 12 Background The beginning of
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a comprehensive waste and environmental services company in North America. Waste Management’s network includes 367 collection operations, 355 transfer stations, 273 active landfill disposal sites, 16 waste-to-energy plants, 134 recycling plants, 111 beneficial- use landfill gas projects and six independent power production plants. Waste Management offers environmental service to nearly 20 million residential, industrial, municipal and commercial customers in the US, Canada, and Puerto Rico. With
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Task 3: Assess the impact of different sales techniques customer service in a selected organisation (D2) House of Fraser Sales Techniques House of Fraser use sales techniques to try and ensure a sale therefore they are trying to make sure that the customers’ needs and wants are meet so they are satisfied with the product. If this is not met House of Fraser is at risk of losing the customer to either competitors or they simply will not come back to make repeat purchases. House of Fraser do have
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The following is the case study completed in regards to Allied Office Products. Currently Allied Office Products charges customers a flat fee on product cost. This case study was performed in order to see if Allied Office Products should switch and implement the Sales Based Pricing System. “ABC” based service costs for the TFC business were calculated and Total Cost/Expense were found to be $1,550,000 Storage, $1,801,000 Requisition Handling, $ 761,000 Basic Warehouse Stock Selection, $734
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developing will be based on the passion of the customer service industry that I believe in. Upon researching on businesses that utilize ideas that my company will use, I found that we have three ideas which are: Create the Context, define and Train to a Standard; a Common Language for Your Organization, Design Customer Service Training Focused on Attitudes and Behaviors (Johnson, 1998). The type of business that I am planning on launching is in the customer service industry. The reason I have decided
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company offering a comprehensive range of wireless and wireline communications products and services that are designed to meet the needs of individual consumers, businesses, government subscribers and resellers. The organization is “organized to meet the needs of our targeted subscriber groups through focused communications solutions that incorporate the capabilities of our wireless and wireline services” (Sprint, 2012). Sprint is the third largest wireless provider behind Verizon Wireless and
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organizational function and a set of processes for creating, communicating and delivering value to customers and for managing customer relationships in ways that benefit the organization and its stakeholders. (Kerin, Hartley, Berkowitz, & Rudelius, 2006) Kudler is interested in expanding its service offering to add a catering service in addition to the in-store parties. Kudler has many opportunities for this new service and if done correctly a proper marketing mix. “The marketing mix is the manager’s controllable
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