Munoz BUSN258 DeVry University Online Customer Relations From the scenario provided, there are no customer complaints that relate to the service provided by the company; rather, information that came from the sales department believing we do not have great customer service. After speaking with Bob Yeader, the Sales Manager, and Dori Lately, the Operations Manager, it seems that they are both unclear about the specifics regarding the customer service complaints they claim we received. Yeader
Words: 423 - Pages: 2
Project Name: Service Request SR-kf-013 Project Manager: Kathy Kudler Customer: Kudler Fine Foods Project Sponsor: Kathy Kudler Project Start / End (projected :) Project Overview Service Request Sr-kf-013 is the implementation of a Frequent Shopper Program at Kudler Fine Foods. The information system created will collect information of every purchase of a loyal customer, keep track of their purchases
Words: 5708 - Pages: 23
online is a good option, I highly believe that my product would not leverage well. I’d hire a sales team that is exceptional at selling directly to suppliers as well as door-to-door. Having face-to-face contact with an “expert” of the product or service is great, because not everyone has access to the web. I recommend low cost provider strategy. This strategy helps strive to achieve lover overall costs and then using that low cost advantage to attract a wide range of buyers with a lower priced
Words: 723 - Pages: 3
are occurring. The current sales team is made up of three members from EnviroTech, who have excellent customer service skills with some sales experience. They are used to creating relationships with the customer and for the most part, are knowledgeable in customer service skills. They are also used to working in a diverse team environment. Although these employees have great customer appreciation, they could use some training in sales strategies. The rest of the team is made up of employees
Words: 1486 - Pages: 6
loss related to Canadix Convenience service support and intranet system – This support system is only offered to SME and larger businesses, nothing similar and customized is offered to large retail chains that may benefit from an easier way to order PDA systems to better suit the needs of customers locally therefore increasing sales * Service for PDA systems is provided by CCC certified technician from a third-party service partner that typically provided service for several manufacturers products
Words: 3642 - Pages: 15
Personal Development Portfolio The following personal development portfolio of Rizwan Abubakar is established for a time frame of five years, starting from 1. June 2013 to 31. May 2018. 1. Executive Summary This is a reflection of my development strategies for the next five years which includes my career plan, objectives, SWOT analysis, mission, vision etc. This also includes my enthusiastic involvement in many activities outside of the academic circle which is critical aspect of this
Words: 1747 - Pages: 7
Case Report 1: Starbucks Customer Service What factors accounted for the extraordinary success of Starbucks in the early 1990s? What was so compelling about the Starbucks value proposition? What brand image did Starbucks develop during this period? There were several factors that contributed to the extraordinary success of Starbucks in the early 1990’s. First, the long-term vision was to create a coffee chain that would become America’s “third place”. People needed a third place outside of home
Words: 1775 - Pages: 8
who would in turn care about and service the needs of their customers with pride. Southwest has created a fun-loving work environment that rewards and appreciates unique personalities and how they can enhance the customer service experience of their patrons. This is refreshing in today’s market and the main difference between Southwest and other airlines. The mission of Southwest Airlines is to ensure satisfaction of their internal as well as their external customers. The external, of course, being
Words: 1274 - Pages: 6
Introduction Amazon.com was incorporated in 1994, and opened its site online in 1995. It offers the world’s biggest online book retailer by largest customer base over 30 million people. Besides selling books, Amazon diversifies itself by selling movies, electronics, toys, and groceries. Amazon also generates some of revenue from other marketing such as online advertising and credit card agreement. Amazon has organized systems in two segments, which are North America and International. Websites
Words: 1791 - Pages: 8
techniques used in service businesses were designed to tackle the challenges of product companies. Although they are valuable to service managers, they aren't sufficient for success. In this article, Harvard Business School's Frei explains why and urges companies to add some new ones to the mix. After years of extensive research and analysis, she offers an approach for crafting a profitable service business based on four critical elements: the design of the offering, employee management, customer management
Words: 1032 - Pages: 5
