Customer Service

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    The Dim Lighting Co. Case Analysis

    Statistical Area Population of 576,800. This will provide resources for labor along with the surrounding cities. Jackson is a major hub of the south, with major interstate systems, interest 20, and I55 that pass through the city. The city has a robust service

    Words: 1933 - Pages: 8

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    Ali Baba

    Case Write: A Consideration of a the Virtual Service Value Chain Abstract: The purely virtual and service providing nature of Alibaba.com’s business model requires they modify the traditional value chain model to reflect the customer base and service provided, and that there is no physical product moving through their logistics. Because of this, marketing & sales and customer service must be moved in the model to reflect their presence from before the service can begin through to the end of the transaction

    Words: 1621 - Pages: 7

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    Accounting

    based in the Unit States. At the start of 2012 the organisation has 232 distribution outlets scattered(分散的销售点) throughout Australia. Recognised as a major operator in the electrical merchandising sector(电器销售部门), Haymans service a range of electrical contractors(电器工程) and customers from sole-business operators through to industrial and government clients(委托方). They have in-house specialists who keep up-to-date with the latest developments in electrical merchandising around the world. The business specialises

    Words: 1916 - Pages: 8

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    Brands

    Main problem Customer service Issues * Staff negligence customer gives application but was incomplete so returned. Customer requested for a chequebook but remained with the staff. * Application for account opening, staff is new or unaware of account opening. * Not able to verify document centralized process. * Call log process so account remains suspended in system * Customer complaining about the underlying of debit card/chequebook. * Operation department investigates

    Words: 517 - Pages: 3

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    Gagne's Eight Distinctive Types of Learning

    motivated sales associate with extensive customer service and sales experience. Experienced [RETAIL AND SALES SUPERVISOR] professional with strong leadership and relationship-building skills. Summary of Skills q q q q q q q q q q Web-based reporting tools Proficiency in E-Automate Digital Business recovery and sustainability Process development Conflict resolution Negotiation skills Complex problem resolution Strategic planning Quality assurance Customer targeting q MAINTAINS ASSISTS WITH

    Words: 527 - Pages: 3

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    Supply Chain Paper

    decision-making technique links the following tools: (a) SCOR model and BSC model (b) BSC model and Activity-Based Costing (c) SCOR model and Mission-Objective -Strategy (d) Mission-Objective- Strategy and Target-based costing 6. While doing Customer Service Analysis for considering making improvements: (a) Performance- Importance matrix precedes Cost-Time matrix (b) Cost- Performance matrix precedes Time- Importance matrix (c) Cost-Time matrix precedes Performance – Importance matrix (d)

    Words: 1200 - Pages: 5

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    Omnitel Report

    December 1995, we entered the Italian mobile market as the country’s first private cellular service provider (Lal 4).  Despite our competitive prices and superior customer service we have only been able to garner a 4% market share (Lal 4).  If we do not pick up more market share quickly our company will not be able to survive.  Results from our recent market research revealed that Italian cellular customers are not satisfied with the pricing of plans being currently offered (Lal 1).  In order to take

    Words: 2030 - Pages: 9

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    Kudler Fine Food’s

    2003, Kathy Kudler opened her third Kudler’s Fine Foods in Encinitas, California. Kathy Kudler’s goal is to “provide customers with the finest selection of the very best foods and wines so that customers’ culinary visions can come true” (Kudler, 2011). To achieve this goal, Kudler Fine Foods must provide to their customers the finest selection of goods and products for her customers to purchase. An effective business marketing plan can guide an organization in their business venture. An essential

    Words: 1389 - Pages: 6

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    Jyske Bank

    There were some other reasons to make their branches customer friendly. So that customers can take their services with a great ease and comfort. Some of the beneficial effects of the redesigning branches are -                                        Interactional attractiveness - JYSKE bank were creating interactional attractiveness among valuable customers through architectural and design changes. They are delighting their waiting customers with coffee, fresh juice and with a play center for children

    Words: 492 - Pages: 2

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    Airasia Case Study

    this makes this industry to enjoy a very low threat of new entrants as it is hard to get license and permit to establish an airline. Thus, Governments regulations are a big barrier to any new entrant into the industry.  Most of the times, nowadays, customer choose

    Words: 2660 - Pages: 11

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