The Broadstripe Service Guarantee Customer service is an important factor to increase sales in almost all industries. Broadstripe, a small provider of cable, Internet, and phone services saw it as a solution to increase sales as their company was filed for bankruptcy protection in early 2009. To improve the customer service experience, Tony Lent, Chief Commercial Officer at Broadstripe, launched a 60-day MBG offering both new and existing Broadstripe residential customers 60 days to test the cable
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Objective To obtain a management position with a company offering the opportunity for professional development by allowing me to utilize my customer service and people skills to help maximize company profits and contribute to the success of the business operations. Summary A results-driven professional with expertise in people, sales, and customer service. Proven proficiency in work task management, problem identification and solution implementation with an eye toward bottom line results. Ability
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and progress internally. Because of the recent merger of InterClean and EnviroTech we have decided that we need to approach our company vision differently. We are no longer only selling cleaning products, but we are responsible for providing full-service cleaning solutions for companies involved in the health care industry. If we are to succeed in our new endeavors, we must restructure our team. The change in our scope of responsibilities requires us to change the way we think and become multi-functional
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Solution overview Shape strategy with social media mining HP Live Customer Intelligence Your customers’ opinions are everywhere—in status posts, tweets, blogs, online forums, and countless other interactive outlets. It’s a wealth of data, but it’s also information that is scattered across literally millions of sites. This logistical challenge leaves many enterprises floundering when it comes to social media. Though you see the potential, the practical implementation seems unattainable. Harnessing
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Learning From the Customer To summarize this article in a few words, it takes many parts of the business to have customer service that is totally customer focused. In 1974, Bill Crutchfield wanted to have his own business, which started in the basement of his mother’s house. He decided that he would settle on the business of car-stereos. At this time his latest hobby was restoring classic cars and he was having trouble finding a stereo do-it-yourself for a Porsche356. Mr. Crutchfield was lucky
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the business. As indicated by Porter the origin of profitability is identical irrespective in case of industry. In that light, industry structure is what eventually drives competition and profitability —not whether an industry produces a product or service, is emerging or mature, high-tech or low-tech, regulated or unregulated. "If the forces are intense, as they are in such industries as airlines, textiles, and hotels, almost no company earns attractive returns on investment," Porter wrote. "If the
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SERVICE PEOPLE Tesco utilize huge efforts in fulfilling every needs and wants of their customers at any cost. Thus, to provide more sufficient services they provide various facilities to consumers which one is the Internet shopping. De Kare-Silver (2000) states that Tesco learn about internet shopping and home delivery and that service levels and interactions take place are a long way from their potential gaining success in providing customer satisfaction. The website offers the facilities of shopping
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Summary Over the last five years, ALFA TELECOM has built up significant interests in the telecom sector ranging from wireless and paging services to billing software. Alfa Telecom was formed in 2008 to pursue opportunities in telecom market, with a particular focus on cellular phone and internet. Since 2008, Alfa Telecom has grown steadily, building a strong customer base. In 2010, encouraged by the potential internet market opportunity, we decided to pursue a more aggressive expansion strategy, appointing
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children. 2. Unrivaled customer service is entrenched in Nordstrom’s retail policies. Many times in order to appease the customer; a monetary loss is taken by the store. Customer Relationship Management as described in our textbook is a process that companies use to rank, sort, and group customers into categories. Once this step is done, customers are organized and a personal data file is created. With this data when the customer returns, the salesperson can view the customer profile, purchase history
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weaknesses in providing service quality through their retail outlets Gap 1) Knowledge (Listening) Gap (Expected Service vs. Perceived Expectations) • Market research orientation: Market research document is available. However continuously information about customers needed in terms of complaint management process, customer interviews and surveys. • Upward communication: No structural feedback exchange implemented to gather information from sales reps. • Consumer relation: No customer program in place
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