JETBLUE’S CUSTOMER VALUE SUCCESS MODEL 2 Abstract The purpose of this research paper is to study JetBlue’s successful model and how it has helped to change the airline industry by providing cutting edge technology while keeping costs down and giving their customers exactly what they want. Creating and delivering value for customers in the industry pose some challenges. These challenges include identifying the market segments, building
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Main Takeaways - Vision is core to perception of marketplace - Improvement in IT and organization structure benefits both the company’s overall business and the customer’s overall satisfaction - IT initiatives must be consistent with company strategy—goal organization and management provide stable benefits to a fast growing, fast moving company - Companies must retain functional organization structure to scale without sacrificing control during high levels of growth - Install
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preferred Wal-Mart for Target. The inability of Target’s managers to identify a solution to the problem of dropping sales and develop a viable course of action also affected Target’s performance. Another micro environmental factor was the thriftiness of customers all over America, which endeared them to Wal-Mart. The impatience of Target’s shareholders and the pressure they exerted on the company’s board to deliver was also a major factor. The marketing strategies that were adopted by the management also
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technology-based services: the issue of identifying and involving innovative users Jonas Matthing, Per Kristensson and Anders Gustafsson Service Research Center, Karlstad University, Karlstad, Sweden, and A. Parasuraman Department of Marketing, University of Miami, Coral Gables, Florida, USA Abstract Purpose – The aim of this paper is to explore the identification of innovative customers and the effectiveness of employing such customers to generate new service ideas in a technology-based service setting
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opportunity against their competitors. Most customer nowadays prefer online catalogue as they can easily scroll the items they wanted without the hassle of going to the stores. Mrs. Sally initiative of developing an online catalogue which shows her products is a very good effort in expanding her sales. However, her online catalogue is not equipped with ordering process. The only way to get her products is by email or telephone. Problems may arise when the customer cannot place their order due to the telephone
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High fee charges by PayPal B2B business is not well managed and handled The image as "retailer of used product" Most of its service are chargable and the rate are high Weak position in B2B business. Explanation Users still see Ebay marketplace as a place for secondhand products selling and buying Eg:If you are selling good and shipped it to your customer but the customer claimed that it was not received, Ebay will not be responsible for the delivery claimed. It acts as a
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information about the customer. The first analysis focuses on the open-ended questions which pertained to customer service perceptions. The questions that were asked pertained to the area of customer service that provided the customer with the greatest amount of satisfaction. The answers that were given were assigned a percentage based on the number of responses that matched each other. The most common responses were: the accessibility to discuss problems with customer service representatives which
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business policies. Stay competitive Businesses need to keep their employee skills current in order to be competitive. Training gives your business a competitive advantage by, keeping up with changing software programs, technology changes, customer service skills or leadership trends are examples of competitive advantages organisations can have with a well-trained and skilled work force. In order to be more competitive, businesses need to have employees who can multitask in different situations
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barrier currently and the future for companies to challenge. Kudler could improve their company by collecting customer surveys and evaluate to determine how Kudler’s products could be successful and how the gourmet experience was coming along. The strengths that resulted in the survey were that Kudler were higher than their competitors with their customer service. Kudler’s customers also resulted with the money that was spent and the quality of the food that satisfied and was appreciated. The
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Customers on Global Airways have the ability to book a flight and never interact with another person until they actually get to the gate. Once they see a person face to face, it’s a two second encounter with a gate agent. The flight crews and the services/amenities onboard the aircraft is what and who consumers spend the most time with. The focus should be on a better onboard experience where the passengers spend the most time. The first improvement would be to create an environment where the
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