communication in the ■ ■ ■ ■ ■ ■ workplace Describe the types and functions of relationships Identify different approaches to conflict Determine how certain conflict styles work in different situations Analyze and apply negotiation strategies that meet different objectives Provide and evaluate constructive feedback Identify and apply Gibb’s framework for building positive climates Chapter Outline I troduction n Defining Interpersonal Communication T ypes of Workplace Relationships Dealing with Conflict
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Chapter 12 Human Resource Management True/False Questions WHY HUMAN RESOURCE MANAGEMENT IS IMPORTANT 1. High-performance work practices are those that lead to high individual and high organizational performance. (True; moderate; p. 323) 2. High-performance work practices involve a commitment by management to improve the knowledge skills and abilities of the organization’s employees, increasing employee motivation, and enhancing the retention of quality employees. (True; easy; p. 323)
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that job analysis information can have in an organization’s HRM. 3. Describe four methods used to collect job analysis information. 4. Interpret job codes and information found in the Dictionary of Occupational Titles. 5. List the five core job dimensions used in job enrichment programs. 6. Compare the strengths and weaknesses of the mechanistic and motivational approaches to job design. 7. Describe the ways that job descriptions are changing as the nature of jobs changes
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Exam #1 Study Guide and Tips MGMT 301 Section DL1 & 001 The exam will have 25 multiple choice questions (3 pts each) and 2 short answer/essay questions (15pt & 10 pts). When you are responding to short answer/essay exam questions, keep the following in mind: • Use correct grammar, spelling and punctuation • Provide ample justification for all answers • Integrate knowledge gained from course material • Provide evidence for all assertions or claims • Apply course concepts
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your current organization? If so, why? If not, how do you need to modify to improve the effectiveness of your leadership style? In the various positions I have held in the long-term care sector I have utilized a combination of leadership styles. However, the leadership style that I have had the most success with is the transformational leadership style. As a transformational leader I have served as a role model for my employees, clearly communicated my goals and vision of the organization, and set good
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satisfaction is one of the several individual mechanisms that directly affect job performance and organizational commitment * If employees are very satisfied with their jobs and experience positive emotions while working, they may perform their jobs better and choose to remain with the company for a longer time * Job satisfaction- how a person feels about their job, and what they think about it * Employees with high job satisfaction -> positive feelings * Corporate culture, opportunity
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Employee Motivation within the organization: The job of a manager in the workplace is to get daily tasking done in an efficient and productive manager. To do this the manager should be able to motivate employees. At times this because complicated because some employee’s do not have the incentive or commitment to get the job done properly. Motivation practices and theories are difficult subjects, as they are associates with many different philosophies. Motivation is not clearly understood and more
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competitive global business landscape, the increasing demand for talented knowledge workers is primarily due to the increasing use of low cost production.?????? 4. The age gap in today's workplaces is one of the diversity issues that may create major challenges for managers. (true) The age gap in today's workplace is one of the diversity issues that may create major challenges for managers. 5 The recruitment and retention of talented workers is one of the major challenges faced by mangers in a
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Executive Summary The world is more concerned about organizations with high rate in their performance, effectiveness, employee satisfaction, organizational commitment, career development and etc. Thus, organizations want employees to go behind their day-to-day job duties and exceed expectations. Literatures suggest that these extra-voluntary behaviors, called organizational citizenship behaviors, are positively related to the indicators of organizational effectiveness. Katz and Kahn (1978) mentioned
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deeply held values of followers, a vision that describes a better future to which the followers have a moral right. Passion and self-sacrifice; Great leaders display a passion for, and a strong conviction of, the moral correctness of their vision. They engage in outstanding or extraordinary behavior and make extraordinary self-sacrifices in the interest of their vision and the mission. Confidence, determination, and persistence; Great leaders display a high degree of faith in themselves and in the attainment
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