how AT&T merger will benefit the customer on service, time, product and technology * Building excitement on what is to come with the merger * Building awareness on what is the new AT&T brand * Building awareness on new and existing products being offered “AT&T is your new and improved communication provider. We are mature enough to know how to do business, and innovative enough to provide you the best products and services to keep you connected all under one roof” Challenges
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characteristics. Hill’s strategy was to go against industry trends, which were focused on making profits rather than providing a service to customers. Hill also reduced the listening gap. The listening gap is first gap in the Gap Model of Customer Services that illustrates the relationship between company’s perception of consumer expectations and customer’s expected service (Dehghann, Shahin, & Zenouzi, 2012). Hill decided to concentrate on the 62% of customers who chose the bank on convenience instead
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beers have been added (2012). The content in this paper will focus on three criteria for evaluation. First being the variety and presentation of the food they serve, second the cost and prices of the food and drinks they serve and third the customer service of the waiters and host. The first criterion used to evaluate BJ’s is the variety and presentation of the food that they serve. When they bring the food out to you the presentation is excellent, the lay out of the food on the plate was great, from
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Organization Citizenship Behaviour RELATIONSHIPS BETWEEN ORGANIZATIONAL CITIZENSHIP BEHAVIORS, EFFICIENCY, AND CUSTOMER SERVICE PERCEPTIONS IN TAIWANESE BANKS HsiuJu Rebecca Yen Department of Business Administration College of Management Yuan Ze University 135 Far East Rd. Chung Li, Taiwan Email: hjyen@saturn.yzu.edu.tw & Brian P. Niehoff Department of Management 101 Calvin Hall Kansas State University Manhattan, KS 66506 Phone: (785) 532-4359 FAX: (785) 532-7024 e-mail:
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Services marketing are based on relationship and value. It can be used to service a market or product. Apart from the usual 4 ‘p’ – people, place, promotion & price, services marketing mix added an additional 3 more ‘p’ - people, physical environment, process. In Services marketing, The buyer purchases are intangible The service may be based on the reputation of a single person it's more difficult to compare the quality of similar services The buyer cannot return the service There are 4 different
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staple in modern-day customer service. Increasingly, corporate giants such as Comcast, PepsiCo, JetBlue Airways, Whole Foods Market and others are beefing up direct communications with customers through social-media tools such as Twitter, Facebook and YouTube. The popular communications technology has helped companies quickly and inexpensively respond to customer complaints, answer questions and tailor products and services. It has supplemented current customer services, easing the load on call centers
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from different cultures that do not blend well with the western culture (Oni, 2008). A human service provider will interact with employees, individuals, and families, which are not from the same cultural background as the provider. As a leader of a human service organization the leader must promote an environment in which the organizations employees are prepared to provide culturally appropriate services to individuals, families, and individuals with disabilities (Oni, 2008). As people grow older
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Quality Back in Call Center Customer Service: Potentials and Pitfalls 6. Author: Tony DeNucci 7. Source: Newspaper – Linked to document in ProQuest 8. Article Date: (Second Quarter 2011) 7-11 Article Summary 1. What is the topic of your article? How to put the Quality Back in Call Center Customer Service: Potentials and Pitfalls 2. List the details of what happened. This article explains what factors affect call center service quality and provides employers with
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The Best Laid Incentive Plans Requirements • To analyse the case on the basis of conceptual frameworks discussed in the class. • Identify main problem, key issues, alternatives and solution/s for the problem identified. • The related concepts/frameworks should be explained in detail. Case Analysis Executive Summary The case presents an interesting concept of Organizational Behavior and Performance Measurement Systems. Hiram Phillips CFO and CAO of Rainbarrel Products
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Executive summery 1.1 Company Name: 360 Auto solutions Company Logo: Tagline: “Your vehicle our concern” 1.2 Mission Our mission is to continually provide our customers with quality services at the lowest possible prices. 1.3 Vision Our vision is to become the number one mobile vehicle service provider of the country within next ten years. 1.4 Values We will run our business keeping various values in mind. Our business will be customer oriented; environment friendly and our employees
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