UNIT 3: CUSTOMER SERVICE Get assignment help for this unit at assignmenthelpuk@yahoo.com LO1 Understand customer service policies within business and services contexts Policies: policies (structure, use, focus, customer requirements/expectations, product and service knowledge, consultation, confidentiality, customer perceptions and satisfaction, monitor customer service and satisfaction, influences affecting implementation, effective communication) Quality of service: methods of assessment; customer
Words: 706 - Pages: 3
Contract for Transportation Services NORTH CAROLINA COUNTY OF Transportation Agreement THIS AGREEMENT, as set forth herein between (transportation system), and (hereinafter referred to as “County”), (human service agency) (hereinafter referred to as “Agency”) represents a mutual understanding and agreement whereby County will provide to Agency certain services as set forth below. I. PURPOSE The purpose of this Agreement is to provide efficient and effective specialized transportation
Words: 1554 - Pages: 7
BTEC Level 2 Extended Certificate in Business |Unit: 4 Customer Service |Subject Tutor: | | |Sura Altikriti, James Hulme | |Assignment Title: |Ref: 1 of 2 | |We can improve!
Words: 846 - Pages: 4
Established in 1999, Zappos.com has quickly become a leader in online apparel and footwear sales by striving to provide shoppers with the best possible service and selection, with gross merchandise sales exceeding $1 billion annually. Zappos’ company culture delivers happiness. Zappos’ CEO says, “It’s a brand about happiness, whether to customers or employees or even vendors.” Zappos’ zany corporate culture and focus on customer satisfaction has made it both successful and a model for other companies
Words: 2321 - Pages: 10
www.ccsenet.org/ijms International Journal of Marketing Studies Vol. 2, No. 2; November 2010 Impact of Service Orientation on Frontline Employee Service Performance and Consumer Response Rong-Da Liang Department of Marketing and Logistics Management, National Penghu University No.300, Liuhe Rd., Magong City, Penghu County 88046, Taiwan, R.O.C Tel: 886-6-926-4115 Ext: 5522 E-mail: rdliang@npu.edu.tw Hsing-Chau Tseng Graduate School of Business and Operations Management, Chang Jung Christian
Words: 2363 - Pages: 10
analysing the service encounter in video 2, making use of one or more of the blueprinting modelling techniques. The models used in this report are servquals and service blueprinting. In a challenging and highly competitive market in which service industries proliferate, service quality is of paramount importance and essentially encompasses the differences between service expectations and performance (Cronin & Taylor, 1992). Today businesses provide a high standard of service that is in keeping
Words: 861 - Pages: 4
following line of services; Teaching; in this line of service, UDBS offers courses in Accounting, Finance, General Management and Marketing at various levels of undergraduate and postgraduate studies. Research; UDBS conducts research projects for the development of Tanzania and the rest of the world, this is through researching on issues that affect the societies of these places. Consultancy; this is another line of service offered by UDBS, the organisation provides advisory services to the community
Words: 3166 - Pages: 13
SERVICES MARKETING : CHAPTER – 2 Consumer Behaviour in Services Marketing INTRODUCTION : In this chapter we’ll study Consumer Behaviour (CB). This is defined as the actions & beliefs that guide a person to purchase a particular product or service. The emphasis on services by companies across the worlds has lead to a growth in the expectations of customers today. The customer seeks customised services at his doorstep & is himself involved in defining the kind of service he expects. The purchase
Words: 4829 - Pages: 20
Service Quality: The Future of the Services Industry “Why is quality such an important issue in the marketing of services? Why is quality more difficult to manage in service industries than it is in the case of physical goods? Use examples to support your answer.” The concept of service quality is a relatively new construct in the marketing discipline which first emerged in the 1980’s when organisations began to consider quality not only in the already established manufacturing sector
Words: 1626 - Pages: 7
|11 | |History |12 | |Customer Service Department of Grameenphone |13 | |Training of Customer Service |15 | |Types of training & Employees attitude about the training |16
Words: 3828 - Pages: 16
