IIBM Institute of Business Management Examination Paper Human Resource Management Subject Code-B102 Section A: Objective Type & Short Questions (30 marks) MM.100 Part Two: Answer 1. Career planning involves efforts on the part of the organizations to provide avenues for growth to its employees. Certainly this growth should be accompanied by development. The other side of the coin is the role of employees in career planning. It involves effort on the part of employees
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CUSTOMER LOYALTY : THE CASE OF MOBILE PHONE USERS IN UNIVERSITI UTARA MALAYSIA Prepared by Meguellati Achour Pn. Nor Pujawati Md. Said Dr. Ali Boerhannueddin Abstract Service quality, switching barriers, and brand image are the major antecedents of customer loyalty, and loyal customers may buy more, accept higher prices and have a positive word-of-mouth effect. Also we know that the cost of selling
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CUSTOMER LOYALTY : THE CASE OF MOBILE PHONE USERS IN UNIVERSITI UTARA MALAYSIA Prepared by Meguellati Achour Pn. Nor Pujawati Md. Said Dr. Ali Boerhannueddin Abstract Service quality, switching barriers, and brand image are the major antecedents of customer loyalty, and loyal customers may buy more, accept higher prices and have a positive word-of-mouth effect. Also we know that the cost of selling
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position as well as what they feel the position includes for them. Having knowledge from the Supervisor about what they expect and how they feel their employees should handle their job duties is important, as well as reviewing information from the exit interview from
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develop a strategic advantage over competing firms within an industry in a competitive and healthy environment. It identifies five forces that determine the long-run profitability of a market or market segment. * Suppliers * Buyers * Entry/Exit Barriers * Substitutes * Rivalry Supplier power * Supplier concentration * Importance of volume to supplier * Differentiation of inputs * Impact of inputs on cost or differentiation * Switching costs of firms in the industry
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Supplier Power: Discuss the differences between processors used by RIM and its competitor and compare switching cost or prices. Buyer Power: Increase in buyer’s power, product differentiation of RIM, buyer’s incentive. Barriers to entry: Government policy, entrance of new firms with old technology, access to distribution, Brand Identity. Threat of Substitute: switching costs, Supplier Power: Discuss the differences between processors used by RIM and its competitor and compare switching
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their country. In addition the government has created a plan that will help increase import, export and new trade agreements with other countries. However once companies have settle, they must have an exit strategy plan set in motion in case the business don’t succeed. Diversification is the best exit strategy that will suit Harley Davidson in its new venture. HD can gain vital knowledge from Ethiopia and apply it to produce much needed products that can help overcome the existing odds for the company
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WAC REPORT ON THE CASE LARSON IN NIGERIA Su bmitted To Submitted On Submitted By : : : Prof. Sanjay Kumar Gupta 06 th September, 2012 Samarth Mewada-20121048 To : David From : Steven Date : 06.09.2012 SUB: - Detail analysis report to choose the course of action for future prospects in Nigeria Dear David, The Business situation in Nigeria has been analysed with reverence to present situation and future escalation. The report contains the options and the options are evaluated on
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MT 140: introduction to management Prof: William Whitle Unit 2: Macro environment Name: KAlsayed Date: 09-08-2012 THE MACROENVIRONMENT The general environment; includes governments, economic conditions, and other fundamental factors that generally affect all organizations (Brady, 2009). The changes in the macro-environment are not affecting firm’s day-to-day operations, but they are important for the continuous of the business and for being healthy. The main factors
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Global marketing – strategic principles Strategic principles are the essence of marketing, becouse it is responsible for successfully relating the strenghts of an organization to its enviroment. The way you can gain insight competitors is trough industry analysis. We can define industry as a group of firms that produce products that are close substitutes for each other. Michael E. Porter developed a five forces model that explains competition in an industry: - The threat of new entrants
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