being the home of the slave trade, and an important trading location for spices and cloves. Cloves remain the most important export of the islands, while tourism is now the largest source of economy, which comes as no surprise, due to Zanzibar’s spectacular beauty, culture and history. Also known as ‘Spice Island’, Zanzibar evokes images of an exotic paradise with pristine white palm-fringed beaches and turquoise waters, traditional style dhows, and ancient Islamic ruins. Today’s idyllic beach resorts
Words: 9499 - Pages: 38
Customer relation management (CRM) Topic- Comparative analysis of CRM tools in Hospitality industry ACKNOWLEDGEMENT We would like to express our gratitude toward Mrs. Vandana Ahuja ma’am for her kind co-operation and encouragement which helped us in completion of this project. We would also like to express our special gratitude and thanks to industry persons of Taj and Oberoi group of hotels for giving us such attention and time. Our thanks and appreciations also go to our colleagues in
Words: 9495 - Pages: 38
Abstract Traditional events and festivals have become increasingly important on tourism. The cultural events encourage cultural atmosphere, create recreational experiences, and generate revenues. The Bun Festival is a cultural event and attracts 60,000 people in 2009. In this dissertation, it studies the Bun Festival on Cheng Chau Island to investigate the visitors’ satisfaction experience and authenticity of the Bun Festival. The visitors’ perception on the Bun Festival will be found from
Words: 14823 - Pages: 60
Strategic Marketing & Planning, 2009 Fiji Water Executive Summary: There are multiple recent strategic issues that the bottled water company Fiji Water is facing. The economic recession has led to a change in consumer purchasing trends, and the bottled water category is not as stable financially as it used to be. Environmental issues, such as waste and pollution, are also affected Fiji Water and its competitors. Bottled Water companies are attempting to shift packaging and shipping
Words: 10365 - Pages: 42
KENYA GENERAL INFORMATION Kenya, officially the Republic of Kenya, is a sovereign state in Africa. Its capital and largest city is Nairobi. Kenya lies on the equator with the Indian Ocean to the south-east, Tanzania to the south, Uganda to the west, South Sudan to the north-west, Ethiopia to the north and Somalia to the north-east. Kenya covers 581,309 km2 (224,445 sq mi) and has a population of about 44 million in July 2012. The country named after Mount Kenya, the second highest mountain
Words: 12708 - Pages: 51
Hospitality as an Industry 1.1 Introduction Meaning and definition Tourism is not just about the facilities and attractions provided for visitors. It is about people and especially about the relationship between the customer and the individual providing service. Everybody employed in tourism needs to have the knowledge, skills and attitudes to provide the standard of product and service that customers expect. Knowing about the tourism industry, its component parts and especially where you fit in is
Words: 40041 - Pages: 161
invite Jane. 2. (A) Listen to the traffic report on the radio (B) Take a later train. (C) Ron to catch the next train. (D) Check the weekend schedule. 3. (A) Deliver the notebook to Kathy. (B) Find out where Kathy put the notebook. (C) Ask Kathy to explain the chemistry notes. (D) Ask Kathy for the man’s notebook. 4. (A) The walk is shorter than the woman thinks it is. (B) The lecture has already started. (C) They won’t have a problem getting seats. (D) The lecture may be canceled. 5. (A) The woman
Words: 6370 - Pages: 26
subdiscipline. Each entry provides a detailed explanation of the concept, outlining contested definitions and approaches, the evolution of how the concept has been used to understand particular geographic phenomena, and suggested further reading. In so doing, each book constitutes an invaluable companion guide to geographers grappling with how to research, understand and explain the world we inhabit. Rob Kitchin Series
Words: 94626 - Pages: 379
travel, but we are slightly less excited about the Virgin Galactic cost. Those tickets into suborbital space are not cheap, and most of us will not be able to afford the trip for a while. What is the Virgin Galactic Cost? A 2008 book about space tourism stated that, "The cost of suborbital flight advertised by private space companies such as Virgin Galactic and Starchaser Industries is in the order of U.S. $200,000." [Source: Erik Seedhouse, page 27]. Virgin Galactic's webpage confirms that $200
Words: 25217 - Pages: 101
Dictionary of Travel, Tourism and Hospitality By the same author Britain – Workshop or Service Centre to the World? The British Hotel and Catering Industry The Business of Hotels (with H. Ingram) Europeans on Holiday Higher Education and Research in Tourism in Western Europe Historical Development of Tourism (with A.J. Burkart) Holiday Surveys Examined The Management of Tourism (with A.J. Burkart eds) Managing Tourism (ed.) A Manual of Hotel Reception (with J.R.S. Beavis) Paying Guests
Words: 133754 - Pages: 536
