UV2561 Rev. Sept. 7, 2011 FEDEX CORP. VERSUS UNITED PARCEL SERVICE OF AMERICA, INC.: WHO WILL DELIVER RETURNS FROM CHINA? On April 17, 2006, the International Air Cargo Association hosted its first-ever meeting in China. The location could not have been more appropriate. China was shaping up to be the world’s most significant market for air cargo, and Yan Yuanyuan, director general of China’s General Administration of Civil Aviation, had just announced that China would be opening up its
Words: 5421 - Pages: 22
Use of technology was changing the game like routing * Tracking of shipment was a new service offered * Customer service was improving 2. What is Airborne’s strategy? How has it positioned itself in the industry? How is it different from FedEx or UPS? * Targeted business customer that regularly shipped large volumes of urgent items like Xerox (Position) * Never advertised much publically, instead focused on larger shipping companies * Sales force was given good freedom to
Words: 2040 - Pages: 9
Federal Express (Introduction) Federal Express (FedEx) under the leadership of Fred Smith has been innovative from its very beginning. The very idea of a hub-and-spokes distribution system was revolutionary. Smith saw the air freight industry in the early 70's as inefficient and unreliable. In the early stages Smith was quoted as saying, "Federal Express has the opportunity to become one of American's great corporations and the dominant force in the small package air express industry. We have found
Words: 281 - Pages: 2
driver will scan the package information into the DIAD so that the information is available to the Data Center and to the customer. All packages will be process through a UPS package center. 3. What role does wireless communication play in the UPS systems? Wireless communication allows the UPS drivers to have complete flexibility in the field and up to date information about changes to their routes or new pick-ups. This makes more efficient deliveries and pick-ups for the customers and I would imagine
Words: 748 - Pages: 3
1. FedEx entered in to China in 1984 through a joint venture, while UPS entered China in 1988 through an agent partnership relationship. Critically examine the contrasting strategies adopted by both the companies, while entering and expanding their service network in China. The case discusses in detail about the entry and expansion strategies of the two US-based logistics companies - FedEx and UPS in the Chinese market .The case examines the contrasting strategies adopted by FedEx and UPS in
Words: 3022 - Pages: 13
1. What is the history of airborne express? Airborne express is the third largest express delivery company in the United States. The company keeps a lower profile than rivals FedEx and United Parcel Service of America Inc. (UPS). Airborne boasts the lowest cost structure and targets high-volume corporate customers. It had grown faster than either of its bigger, better known rivals. In 1997 it held 16% of internal market. Progress came slowly and competition was stiff. To begin with, Airborne of
Words: 3037 - Pages: 13
the information about two package-delivery companies FedEx and UPS. The purpose is to tell the readers whether to invest in FedEx or UPS. Nowadays, China open the air transportation market to both companies. Both of them want to enter the Chinese market and have different strategy and financial situation. FedEx and UPS are package-delivery companies. They provide supply chain, transportation, logistics and related information services. FedEx has expanded the service in 25 U.S cities and international
Words: 837 - Pages: 4
fastest growing international mail expresses company in America. It held roughly 16% of the domestic express mail market by 1997. The company has several advantages over its rivals, such as it provides delivery services at a lower cost of up to 20% over FedEx and UPS; it operates the nation’s only privately owned foreign trade zone in Wilmington; it is more flexible and provides more customer-tailored services. It charges lower price but still much guarantee delivery dates .In case of adapting or installing
Words: 2449 - Pages: 10
B2B Marketing Plan of FedEx 1.0 Introduction According to Hutt and Speh (2004), Contemporary businesses operate in an environment that gets fiercely competitive by the day. To deal with this intensity of rivalry the typology of business networks has experienced extensive changes. One of the marked changes that businesses are undertaking is a change in marketing techniques. In an era where switching costs are low making customer loyalty to be shaky, old marketing strategies are no longer efficient
Words: 2540 - Pages: 11
Case 1 How FedEx Works: Enterprise Systems 1. FedEx uses many businesses processes when shipping an item. First they arrive to pick up the package, upon arrival they scan the package so they know it is now in their possession and it is able to be tracked. This is part of a manufacturing and production process, as well as a sales and marketing process. It is a manufacturing and production process because it starts the initial travel or shipping of the package to its destination. Sales and marketing
Words: 377 - Pages: 2
