Business Context/Key Business Drivers * Otis is the largest manufacture, installer, and servicer of elevators, escalators, and moving walkways in the world * Specialize in logistics, service excellence, and total solutions for customers * Key drivers: * Transform the culture of Otis to become a single-customer centric business model to increase profitability, attract new and maintain current customers to beat out competition * Shift focus of the Otisfrom manufacturing to
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agreement of the quality and service and the goals that are obtainable when meeting the essential needs of the client. The Chadwick center clients are a percentage of Latino/Hispanic Americans. Staffs that provide treatment should incorporate a life course approach while working with this target population. This will help staff to have knowledge and understand the resources, discrimination, and conflicts of the clients whom they assist. It is important for this Human Service organization to recognize
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Managed Service Provider Contractor Welcome and Orientation Guide for Contract Assignments at Bank of America Revised: 5/18/2010 11:42 AM Code of Conduct and Workplace Etiquette Food at workstations The type and amount of food at workstations can cause distraction
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share with family and friends. MSP (managed service providers) is one of the oldest forms of cloud computing, a managed service is basically an application exposed to IT rather than to end-users, such as a virus scanning service for e-mail or an application monitoring service (which Mercury, among others, provides). Managed security services delivered by SecureWorks, IBM, and Verizon fall into this category, as do such cloud-based anti-spam services as Postini, recently acquired by Google. Today
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Model of Service Quality Gaps: A Framework for Determining and Prioritizing Critical Factors in Delivering Quality Services Dr. Arash Shahin Department of Management, University of Isfahan, Iran. Abstract Service firms like other organizations are realizing the significance of customer-centered philosophies and are turning to quality management approaches to help managing their businesses. This paper has started with the concept of service quality and has demonstrated the model of service quality
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towards telecommunication industry in Bangladesh * Table-1 shows the frequency of the customer satisfaction towards telecommunication industry in Bangladesh. It is found from the study that average numbers of customers are loyal to their current service provider. Its mean value 4.49 with standard deviation 0.745. | Sex | Ocup | Age | Income | sim | care | Reason | provider | loyal | refer | solution | quality | improve | convenient | proposition | money | effective | courtesy | package | knowledge
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Service classification Taking nature of transport service into consideration of a service classification model, the Service Process Matrix model by Schmenner (1986) is considered to be the best in capturing service features and clearly describe a position of Inter-city train services in a service industry. According to the model, train services operations are classified in a high degree of capital investment relative to personnel employment. It also demonstrates less customer interaction along
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Bsnl/Mtnl e)Aircel f)Reliance g)Uninor Q2:- What kind of service you have a) Pre-paid b) Post-paid Q3:- Overall, how would you rate your service provider? a) Excellent b) Good c) Average d) Poor e) Terrible f) Not Sure Q4:- Rank the following factors which influenced you to buy the service of your choice? a) Price b) Network Service c) Brand Image d) Value Added Services (Caller tunes, Free night GPRS, Free after 11PM) Q5- Rank
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eurojournals.com/MEFE.htm Service Quality Perspectives and Customer Satisfaction in Commercial Banks Working in Jordan Anber Abraheem Shlash Mohammad Assistant Professor, Marketing Department Petra University, Jordan, B.O.Box: 961343, Amman 11196-Jordan E-mail: mohammad197119@yahoo.com Shireen Yaseen Mohammad Alhamadani Assistant Professor, Finance and Banking Department Petra University, Jordan Abstract The aim of this research was to examine the level of service quality as perceived by customers
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OK…So your tired of your current service provider. You’re tired of their sloppy customer service. Tired of having to speak to their discourteous customer representatives. Tired of receiving calls from unknown numbers in the middle of an important meeting only to hear “Kabhi Kabhi Aditi … ” being played and a mechanical female voice saying “Press 1 to set it as your callertune”. So…What would u want to do?? Change your service provider of course! Ah…but wait..you’re attached to your number! All of
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