BS in Hotel and Restaurant Management The Bachelor of Science in Hotel and Restaurant Management (BSHRM) program is geared towards equipping students with the necessary knowledge, skills and attitude to provide quality service in the hospitality industry. The program contains subjects that will address the needs of different sectors in the hospitality industry, such as culinary, front office, tourism, resort and hotel operations. Its primary concentration is on the development of practical and
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Case Study Professor K Seung Joon Choi 32122606 Won Seuk Cho 32122603 Minh Nguyen 32145346 Yong Beom Park 32122594 4-29 Based on the Hotel Paris's competitive strategy "to use superior guest service to differentiate the Hotel Paris properties, I suggest these employee behaviors important for the Hotel Paris's staff to exhibit. 1. Employees show positive energy and be friendly with guests all the time, always look and talk to guests with a smile. Welcome guests with warm greetings, and end conversation
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evaluating the guest services department at the Hilton Garden Inn in Charlotte, NC. The hotel is part of a much larger Hilton family that is quite successful, but this particular property is suffering from lower guest satisfaction scores, several recent management changes and the resulting low employee morale. The new guest services manager expects that once the new management both in guest services and the hotel overall gets settled, the low morale and slipping guest satisfaction scores can be assuaged
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Divorced Widow 7. How often do you book a hotel in 1 year? Less than twice 3 – 5 times 6 – 8 times More than 8 times 8. How many times do you travel within 1 year? Once Twice 3 times More than 3 times Never 9. How many times do you visit hotels annually? Once a year Thrice a year Occasionally Not so often Factors affect customers’ decision making: 10. What factor will affect you when you are choosing a hotel? (can pick more than 1) Price Hygiene Brand
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and guests alike but hospitality should never suffer. Front office managers must learn what motivates the employees and implement training programs to achieve the level of hospitality services the property demands. Each employee are individuals with different needs, wants and desires personal or at work. What motivates one employee may not motivate the others. Because of this, there are different motivational theories available. Front office manager should take time to get to know each employee
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CHTP REVIEW: Hotel Technology Cihan Cobanoglu, Ph.D., CHTP University of South Florida SarasotaManatee May 5, 2011 HFTP What To Expect Multiple Choice and True/False 4 Sections 250 – Choose most correct answer 75% Passing grade in each section HFTP Review Topics General Technology: Network Administration Emerging Technologies Telecom System Architecture Hotel Technology: Accounting / Payroll / HR Food and Beverage Lodging Applications Targeted Technology:
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create a workable system for a hotel by using visual basic and Microsoft access. Moreover, we also appreciate the constant valuable guidance and advice given by our lecturer, especially when we face coding problem and error in debugging our system. Besides that, we also would like to express our greatest appreciation to the employees that work in hotel that accept our interview. They had provided us with useful and valuable information about the operation of hotel. Through the interview, we are
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Critically analyse the relevance and utility of globalization for the international hospitality industry. In the recent years hospitality industry over the years has expanded their business all around the world. Big hotel chains such as Marriott’s and Accor group are opening their hotels in developing countries such as India, Singapore etc. The process of globalization has played a major role in expanding their profits and laying their business across their own boundaries. Majority countries, around
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Introduction This report will give an overview of the Four Seasons Hotel London at Canary Wharf that is located on West India Quay alongside London’s thriving financial district that is Canary Wharf. The building overlooks the Thames River and incorporates a modern contemporary interior design, and an Ancient Egyptian inspired exterior design distinguished by its flared patinated copper cornice that was designed by the Renton Howard Wood Levin Partnership. It is easily accessible by public transport;
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LODGING MIDTERM: •The Tourism Industry – All businesses that cater to the traveling public •Full-Service Hotel – A lodging property that offers a complete food and beverage service. •Limited-Service Hotel – A lodging property that offers no or very limited food services; sometimes a complimentary breakfast is served, but there is no table service restaurant. Classification of Lodging Properties •Location •Price •Size Location • The vast majority of all lodging properties (75% of properties
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