1. ABSTRACT In highly competitive markets, customer satisfaction is a key driver of performance, making its measurement and management crucial. Most studies on customer satisfaction take an aggregate standpoint and do not consider segment-specific differences in attribute importance. In this article, the authors report on customer satisfaction with ambal auto (p) Ltd. They hypothesize that personal, situational, and product factors moderate the relationship between attribute performance and
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A Helping Hand for Europe: The Competitive Outlook for the EU Robotics Industry Authors: Simon Forge and Colin Blackman Editors: Marc Bogdanowicz and Paul Desruelle EUR 24600 EN - 2010 The The mission of the JRC-IPTS is to provide customer-driven support to the EU policymaking process by developing science-based responses to policy challenges that have both a socio-economic as well as a scientific/technological dimension. European Commission Joint Research Centre Institute for Prospective
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accepted for the award of any other degree or diploma in any university. Signed 25/03/2011 2 ABSTRACT The rising market penetration of the mobile phone and rapid increase in wireless technology represent significant opportunities for advertisers to reach consumers. Mobile phone advertising has emerged as one of the fastest growing advertising mediums in recent times, and this rise is being led by Short Message Service (SMS) advertising. Despite the growing
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Implementation and Development of Vehicle Tracking and Immobilization Technologies MTI Report 09-04 MINETA TRANSPORTATION INSTITUTE The Norman Y. Mineta International Institute for Surface Transportation Policy Studies (MTI) was established by Congress as part of the Intermodal Surface Transportation Efficiency Act of 1991. Reauthorized in 1998, MTI was selected by the U.S. Department of Transportation through a competitive process in 2002 as a national “Center of Excellence.” The Institute
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YE AR S CE L EB RA TIN G6 HISTORY HISTORY A World Transformed II: World in Flux E D I TOR PW AA -TA ST IC Y EA R S! RESOURCE Tania Asnes A L PACA-IN-CHIEF 2 0 1 2 Daniel Berdichevsky the World Scholar’s Cup® ® HISTORY | 1 History Resource 2012: A World in Flux Table of Contents Preface: A Swiftly Texting Planet ................................................................. 2 I. The Determinators..........................................
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NBER WORKING PAPER SERIES MOBILE BANKING: THE IMPACT OF M-PESA IN KENYA Isaac Mbiti David N. Weil Working Paper 17129 http://www.nber.org/papers/w17129 NATIONAL BUREAU OF ECONOMIC RESEARCH 1050 Massachusetts Avenue Cambridge, MA 02138 June 2011 We are grateful to Taryn Dinkelman, John Driscoll, Frederik Eijkman, James Habyarimana, Stephen Mwaura, Benno Ndulu, Pauline Vaughn, Dean Yang and seminar participants at Tulane University and the NBER Africa Success Conference for helpful
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P DRIVER MANUAL St even L.Bes hear G over nor Dear Kentucky Driver, We are privileged each time we get behind the wheel of a vehicle and drive down one of Kentucky’s scenic back roads or expansive highways. Along with this privilege comes a great responsibility – something we should keep in the forefront of our minds as we traverse the Commonwealth. This manual is created to give you the proper foundation for carefully and responsibly taking on your role as a new driver. Study
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Medical Device Networking for Smarter Healthcare: Part 3 Next-Generation WLAN Deployments in Hospitals Lantronix, Inc. 167 Technology Drive Irvine, CA 92618 Tel: +1 (800) 422-7055 Fax: +1 (949) 450-7232 www.lantronix.com Medical Device Networking for Smarter Healthcare: Part 3 of 4 Contents Introduction..................................................................................................................................................... 3 Wireless Roll-outs......................
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A NPSTC Public Safety Communications Report The National Public Safety Telecommunications Council is a federation of organizations whose mission is to improve public safety communications and interoperability through collaborative leadership. Defining Public Safety Grade Systems and Facilities Final Report 5/22/2014 Support to NPSTC provided by the U.S. Department of Homeland Security's Science and Technology Directorate, Office for Interoperability and Compatibility (OIC), and the National
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1 UNDERSTANDING HOW BIG DATA AND CROWD MOVEMENTS WILL SHAPE THE CITIES OF TOMORROW Andrew Leeson Pablo Alvarez Samya Ghosh AECOM UK 1. INTRODUCTION 1.1 A brief history of crowd modelling. From direct observations to simulation In 1895, the French social psychologist Gustave Le Bon wrote “The age we are about to enter, will truly be the Era of crowds” in his book “The Crowd: A Study of the Popular Mind” (Psychologie des Foules in French). If we take the 8am train to go to work, if
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