2011 Customers’ Perception towards Service Quality of Life Insurance Corporation of India: A Factor Analytic Approach Dr. H. S. Sandhu Director SAI Technology Campus Amritsar (Punjab) India Ms. Neetu Bala Assistant Professor Maharaja Agrasen College (University of Delhi) Vasundra Enclave Delhi, India Abstract The service quality has become a highly instrumental co-efficient in the aggressive competitive marketing. For success and survival in today’s competitive environment, delivering quality service
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The Impact of Comfortable Service and Customer Satisfaction to Car Wash service: Car Wash Auto Bridal The car wash business is the one kind of business that can be promised in surabaya. With the increasing number of car and the weather can’t predictable in rainy season, how its important to consumer want going to car wash service. Because, the car wash business can decrease the number of unemployment and criminal action. When we create personal business it can be jobs, and the other side business
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Financial and Behavioral Impacts of Customer Service - The service industry has a strong impact on the economy whether positive in a strong service sector or negative in a weak one. The book speaks about this in Chapter two and how the service economy relates directly the the direct region as well as other parts of a country's economy. An important aspect to look at that may not be noticed by all is the service sector AND the population in relation to. Ultimately the population determines the
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European Journal of Social Sciences – Volume 16, Number 2 (2010) Service Quality (Servqual) and its Effect on Customer Satisfaction in Retailing C.N. Krishna Naik Head & Chairman, Board of Studies, Sri Krishna Devaraya Institute of Management Sri Krishna Devaraya University, Anantapur, Andhra Pradesh, India E-mail: profkrishnanaik@gmail.com Swapna Bhargavi Gantasala Assistant Professor, Aurora’s P.G. College Ramanthapur, Hyderabad E-mail: sappusunnyankith@gmail.com Gantasala V. Prabhakar Director
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more in the future. Thus, this paper is aimed at the quality improvement of MPA service as well as in Maritime Cargo Transport. The research shows that MPA should consider choosing Total Quality Management or Six Sigma approach to enhance the port performance, maintain the environmental sustainability and efficiency. They are such powerful and essential tools in implementing and getting ultimate goals. MPA's main business is maritime service. Hence, in this report, the author applied the model
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Which Elements are Important to Customers in Fast Food Restaurants: Food quality, Time, and Price. Introduction A phenomenon anyone can easily observe is that people eat more meals outside their home than before(Kara, Kaynak, & Kucukemiroglu, 1997), and fast-food has increasingly become popular over the past decades (Pereira et al., 2005). When people are short of time, sick and tired of preparing for meals at home, or hatred to waiting, they willingly go out and eat meals. According to
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complaints from the loyal customers because the overall quality of services has dropped over the last 6 months. The purpose of this report is to identify and analyse the underlying causes that led to the low quality services of casino and relate it to the functions of management which are leading and planning. This report will also provide recommendations to solve the lack of top management commitment to service quality. 2.0 Definition of service failures Failures in service delivery can result
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could have made an impact and perception to ‘accredited’ restaurants in Eastwood City, Libis, Quezon City. In order to gain a competitive advantage in the present market, restaurants should have to offer meal having a good value in fairness with the ambience or place. Service quality is an attitude or global judgment about the superiority of a service. To be globally competitive service industries must achieve a quality service that exceeds customers’ expectation. Service quality determines an organizations
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RESEARCH PROPOSAL: TO STUDY THE EFFECT OF PRODUCT-CUSTOMER RELATIONSHIP ON CUSTOMER LOYALTY AMONG RETAIL GOODS BUYERS. 1.1 INTRODUCTION A decade ago, retailing activities in Asia region is a local business that was operated by the local people themselves. This activity is now growing rapidly due to the existence of international businesses, which are dominated by foreigners (The Economist, 2001). Retailing is the selling activity of goods and services to end users for personal, family or household
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different literatures on customer satisfaction with reference to hotel industry and presents various studies made regarding the issues related with hotel industry and customer satisfaction. Customer – De finitions Paul S. Goldner (2006) 1 Grigoroudis, E and Siskos, Y (2009) defines, “...a customer is any organization or individual with which you have done business over the past twelve months”. 2 “Customer means the party to which the goods are to be supplied or service rendered by the
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