1.0 Introduction Customer call centers are increasingly playing a crucial role in providing higher customer satisfaction (Anton, 1997). Many business organizations have invest heavily in call centers as they see it as an effective way to keep customer satisfied as well as gaining competitive advantages. The purpose of this study is to critically access the operational method and strategies adopted in a technical support department of a call center in order to provide maximum customer satisfaction
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Technology Building Your Cloud Strategy with Accenture 2 Cloud computing, in its simplest form, allows companies to procure technology as services, including infrastructure, applications, platforms and business processes, via the Internet. Because using an IT resource no longer depends on having the capital to own that resource, companies can now source, scale and deliver capacity unbound by physical location, labor or capital, thanks to the cloud. And that changes the game. With cloud
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Course Number: INSE-6230 Course Title: INSE 6230 Total Quality Project Management Winter 2015 Project Title Improving the Online Reservation System of Indian Railways Submitted to: Dr. Ayda Basyouni Student Name Ali Al-Dulaimi Yang Liu Pavithra Keshavamurthy Raghu Gaddam Dileep Vanga Akhilesh Masna The Assignment Group Student I.D. Student E-mail 7733097 aliknf@gmail.com 7657633 formatu87@gmail.com 6827527 pavithrak2006@gmail.com 7633017 Raghu448@gmail.com 6784380
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mistreatment and unfair supervision is form as violence that prevents somebody or employee to perform in his / her works. This issues being popular and serious problem among researcher. In addition, it will demonstrate negative impact to categories such as individual, team and organizations as well as to country. In this study, the problem of workplace bullying will be explored by using several of review papers / articles. The purpose of the study is to determine the potential factor or causes of
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organization. My organization has assigned my team a one year project that will change the organization. In order to be successful over the course of the year a clearly defined plan will be developed and carried out that addresses differences in attitudes, emotions, personalities and values as well as increasing the teams motivation, satisfaction and performance. In any team environment success is contingent on the motivation, satisfaction and performance of the team. Each of these facets requires the other
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STRATEGY FIT AND FIRM PERFORMANCE Oya Erdil & Ay e Günsel Gebze Institute of Technology, Turkey ABSTRACT While there has been growing interest concerning the relationship between human resource (HR) practices, firm strategy and firm performance, limited research attention has been paid providing empirical evidence in support of them. This study investigates the relationships between HR practices, human resources management (HRM) - firm strategy fit and the firm performance of 63 small and medium
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derived that the product is not performing up to its full potential and can risk a premature decline. In order to alter this trend for the better there has to be a change in the current marketing mix put into effect. ISSUES ARISING AS A RESULT OF A HIGH PRICE * Restricted demand from individual customers and channel partners Demand is restricted across the entire range of car detailing products as prices vary from 5* to 10* the price of a local competitor brand due to this channel partners
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High turnover rate in telecommunication organization Case Analysis: This case is about high turnover rate at ord’s BC branch office. ord is a telecommunication organization which provides a comprehensive and innovative suite of broadband communication services to residential and business customers in Canada. The organization head office is based in Montreal, QC. In order to provide timely and quality services to their customers across Canada, the organization decided to open a branch in BC so
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responsibilities and performance objectives 3 P1.2 – Evaluate own effectiveness against defined objectives 4 P 1.3 Make recommendations for improvement 5 P1.4 Review how motivational techniques can be used to improve quality of performance 5 TASK 2 8 P2.1 – Develop solutions to work-based problems 8 P2.2 Communicate in a variety of styles and appropriate manner at various levels 9 P2.3 Identify effective time-management strategies 12 TASK 3 13 P3.1- Explain the roles people play in a team and how
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