BC0216 Management information systems Nikita Filipov Group D Case Analysis (Modernization of NTUC Income) 1.What were the problems faced by Income in this case? How were the problems resolved by the new digital system? NTUC Income has a decade-old business processes and IT practices. One of the problems was slow process in exchanging of information between departments. For an instance, NTUC Income packed original documents and sent to warehouses where ,over two to three days, a total of seven
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Modernization of NTUC Income MIS NO.2 9936002連孝容、9936017陳思瑄、9936026王晶婷 ★ 個案背景 NTUC Income創立於1970年，至今已成為新加坡最大的保險公司，其擁有180萬名客戶，總資產將近213億，旗下有3400位保險顧問及1200名員工。 NTUC Income所承辦的業務包含人壽保險、健康保險、一般保險、商業保險及儲蓄投資等服務。 ★ 面臨問題 1. 保險流程 在2003年以前，NTUC Income的保險流程非常冗長且以紙本為主。整個保險流程從客戶與保險代理人接洽、填完表單並提交文件開始，之後保險代理人員會將文件送交公司，再從分公司快遞至服務部，期間可能會延遲二至三天的時間。當服務部門收到資料後會登錄文件並排序，然後將案件資料送交負責承保的部門，而每份案件資料會隨機分派給承保人員。如要歸檔，將會有七位員工花二至三天的時間將送來的文件登錄與歸檔。目前總共有4500萬份的保單文件裝在超過16000個紙箱當中，不論何時要取出文件或要將舊文件放回原處都需要花費兩天的時間。
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NTUC Income has a decade-old business processes and IT practices. One of the problems was slow process in exchanging of information between departments. For an instance, NTUC Income packed original documents and sent to warehouses where ,over two to three days, a total of seven staff would log and store the documents. Whenever a document needed to be retrieved, it would take about two days to locate and ship it by courier. Refiling would again take about two days. So it took a lot of time, which
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Q1. What were the problems faced by Income in this case? How were the problems resolved by the new digital system? * The problems faced by NTUC Income are delay day by day in business process and the processes were very tedious and paper-based. * The existing system is HP 3000 mainframe still frequently broke down. * Backup data in a costly and tedious process, would risk losing important data. * The COBOL programs also faced multiple broke down. It will make a process slowly.
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educated in non-English schools and thus most of them are not highly competent in English. The language they use most at the workplace is Mandarin, Chinese dialects or Malay. Owing to their low education, their wages are low. In order to supplement their income, many of them perform overtime work. As the retirement age has been legally extended to 62, many of these mid-career workers will remain in the workforce for another 10 years. There is a need to provide them with
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ComfortDelgro demand: 1. Income 2. Expectations 3. Amount of Consumers Given Singapore’s population density, in 2009 itself, more than 50% of all daily commuter trips in Singapore were made on public transport - about 3.1 million by bus, 1.8 million by MRT and another 0.9 million by taxi. Approximately 15% of the commuters are travelling using the taxi system. This figure has not include the varying tourism figures that will contribute to the usage of the public transport system. Due to the high demands
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ASSIGNMENT 1: MANGAGEMENT INFORMATION SYSTEM CASE STUDY 201311034009 宋蕊廷 2013 级金融班 宋蕊廷 201311034009 ASSIGNMENT 1: MANGAGEMENT INFORMATION SYSTEM Management Information System Assignment 1 (Case Study) 2013 Finance, School of Business 宋蕊廷 201311034009 Modernization of NTUC Income 1. What were the problems faced by Income in this case? How were the problems resolved by the new digital system? Problems: (1) The old HP 3000 mainframe frequently broke down, and backup or reconciliation would be
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Contents Company ------------------------------------------------------------------------------------------------- 4 1.1 Company Introduction --------------------------------------------------------------------------- 4 1.2 Company Mission --------------------------------------------------------------------------------- 4 1.3 Company Vision ----------------------------------------------------------------------------------- 4 1.4 Company Objective -------------------------------------------------------------------------------
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UNIT 1 INTRODUCTION CONCEPT The term ‘Industrial Relations’ comprises of two terms: ‘Industry’ and ‘Relations’. “Industry” refers to “any productive activity in which an individual (or a group of individuals) is (are) engaged”. By “relations” we mean “the relationships that exist within the industry between the employer and his workmen.” | | | | The term industrial relations explain the relationship between employees and management which stem directly or indirectly from union-employer
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Asia 19 3 Europe 53 4 Oceania 7 5 Africa 44 6 South Africa 11 7 Caribbean, Central and North America 19 Table 1: No of countries implement GST/VAT Sources: Ministry of Finance GST is a multi-stage tax system, this is due to its nature which the tax is collected based on the supply of goods and services at each of the supply chain from the supplier to the retailer stage of the distribution. Even though GST is imposed at every stage of the supply chain
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