It highlights four potential threats to remaining employees: trust, job satisfaction, motivation, and stress. The paper provides several suggestions for mitigating these impacts, including communication to retain trust, acting ethically to ensure satisfied employees, seeking an understanding of employee perspectives to build employee motivation, and providing good planning along with training and development to reduce employee stress. INTRODUCTION Globalization provides organizations with more options
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Page |1 NAME DEGREE Jingjing LI BA (Hons) Business with Human Resource Management TUTOR TITLE Hans Christian Andersen Factors that Influence Employee Turnover in the Hospitality Industry DATE STUDENT March 2012 No: 10037381 Newcastle CAMPUS STUDENT No: 11027894 Project submitted in partial fulfilment Of the requirements of the BA (HONS) BUSINESS WITH HUMAN RESOURCE MANAGEMENT Of Northumbria University Page |2 DECLARATIONS I declare the following: (1) that the
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model describes five core job dimensions leading to three critical psychological states, resulting in work-related outcomes. 1. Skill variety refers to the extent to which the job requires a person to utilize multiple high-level skills. A car wash employee whose job consists of directing customers into the automated car wash demonstrates
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Course Project Increasing Manager Morale and Satisfaction Submitted By: John Doilies jwdorilio@sbcglobal.net October 21, 2012 MGMT 591 – Leadership and Organizational Behavior Keller Graduate School of Management Professor Cecil Horst I. Introduction Aramark Healthcare Services (“AHS”) is a division of ARAMARK Corporation (“ARAMARK”) based in Philadelphia, Pennsylvania. ARAMARK is a multibillion dollar company located in twenty six counties with approximately 200,000 employees
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FORMS OF EMPLOYEE NEGATIVE WORD OF MOUTH: A STUDY OF FRONT-LINE WORKERS The purpose of this article is to explain and provide the understandings within the forms of negative word of mouth (WOM) by the front line workers toward the employees and customers in any organizations. The word of mouth in this article is about the negative verbal communication or spoken meanings of a person towards the customer and other employees that work in the same organization or department. According to this article
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Literature Review The study of organizational justice refers to the perceived outcome of fairness in the workplace. Organizational justice come in three forms: Distributive justice, procedural justice and interactional justice. McShane refers to distributive justice as the perceived fairness in the individual’s ratio of outcomes to contributions compared with a comparison other’s ratio of outcomes to contributions. Where as procedural justice is the fairness of the procedures used to decide the
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Motivation in Bangladesh Public Sector Introduction: Motivation is an individual characteristics or trait that make people accomplish a work in a higher degree of intensity and persistence toward a specific direction. Motivation in Organization is an important factor whether it is intrinsic or extrinsic (Deci, 2000). The word motivation has got its root from the word ‘motivate’ which means to move, push or influence someone to forward with fulfilment of a want (Kamalian, 2010). According to Bartol
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customer service skills and customer loyalty: The mediating role of customer satisfaction Amjad A. Abu-ELSamen, Mamoun N. Akroush, Fayez M. Al-Khawaldeh, Motteh S. Al-Shibly Article information: To cite this document: Amjad A. Abu-ELSamen, Mamoun N. Akroush, Fayez M. Al-Khawaldeh, Motteh S. Al-Shibly, (2011),"Towards an integrated model of customer service skills and customer loyalty: The mediating role of customer satisfaction", International Journal of Commerce and Management, Vol. 21 Iss: 4 pp.
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the two countries which possess a very distinct working culture - Japan and Malaysia. There are some factors that influence the employee behaviour in the workplace, and this includes the influence from social media and the work-life balance of the respective employees. Apart from that, the factors such as job satisfaction and remuneration, career growth and job satisfaction are chosen as the main motivators for the employees in this study. Background of the Issue Hardworking is being associated
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Jurnal Kemanusiaan bil.13, Jun 2009 Modeling customer satisfaction in cellular phone services Muhammad Mohsin Butt mohsinbutt@hotmail.com Ernest Cyril de Run drernest@feb.unimas.my Faculty of Economics and Business Universiti Malaysia Sarawak Abstract Low tariffs, wider coverage and decent quality keep Pakistani cellular phone market growth at an alarming pace. Despite highest growth rate in the region, the lucrative Pakistani market is not free from challenges. The intensified competition
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