CHAPTER 1: Executive Summary 4 CHAPTER 2: Company Overview 5 CHAPTER 3: Operation Management an Introduction at ETA 6 3.1 Managing the 5Ps 6 3.1.1 Concept of 5Ps In Operation Management 6 3.1.2 Managing the 5Ps of Operation Management by ETA 7 3.2 Transformation Process 8 3.2.1 Concept of Transformation Process 8 3.2.2 Practice Of Transformation Process In ETA 9 3.2.3 Implication & Analysis On Transformation Process in ETA 9 3.3 Vs Of Operations 11 3.3.1 Concept Of 4Vs in Operations 11
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and approaching the diverse markets. In number of situations employees, customers and other stakeholders in the service environment interact to produce the ultimate service outcome. To solve the problem of unfair, inequitable treatment of diverse people, both as employees and customers, managers must recognize that such treatment is bound with bureaucratic structure, subjectivity and irrationality, inappropriate policies and practices, ineffective implementation of human. Companies should completely
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You're expected to be a source of inspiration. People look up to you as a person with authority, and as a figurehead. 2. Leader – This is where you provide leadership for your team, your department or perhaps your entire organization; and it's where you manage the performance and responsibilities of everyone in the group. 3. Liaison – Managers must communicate with internal and external contacts. You need to be able to network effectively on behalf of your organization. Informational Category
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email or missed call. * So how can we use ICT to our advantage - for increased productivity, reduced stress, and better work+life fit? We'll need our organizations to pitch in by providing guidelines about expectations and strategies for effectively managing our devices. And we will need to confer with our managers and colleagues to figure out how our work groups can use ICT to promote collaboration and working smarter. * technology is the best way of learning because it's a convenient way
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Critical evaluation of motivational theories 7 Compare and contrast motivational techniques across different cultures 8 Critical evaluation of theories for managing cultural diversity 9 Secondary research method 10 Primary research method 10 Interview 10 Findings and Discussion 11 Findings from secondary research 11 Managing diversified customers 11 Recommendations and Conclusion 13 Conclusion 13 Recommendations 13 References (Harvard Style) 17 Introduction Introduction
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Contents 1.1 Introduction 1.2 HR Profession Map Summary 1.3 Key area One; Strategy Insights and Solutions 1.4 Key area Two; Leading and managing HR 1.5 Summary of the Eight behaviours 1.6 Resourcing and Talent planning 1) 2) 2.1 Understanding customer’s needs 2.2 Communicating effectively 2.3 Building and maintain effective service 3. References 1.1Introduction I work as a HR administrator at Sphere Group, which
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organizational behavior is played. Therefore, present and future managers need a working knowledge of modern organizations to improve their chances of making the right moves when managing people at work (Kinicki & Kreitner, 2009). Organizational behavior (OB) is an interdisciplinary field dedicated to better understanding and managing people at work. OB is a horizontal discipline that cuts across virtually every job category, business function, and professional specialty (Kinicki & Kreitner, 2009). This
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a corporation with high standards in terms of quality, good service and cleanliness. In order to attain this high standards there are problems that must be faced. These problems are: 1. How does one manage a McDonald’s store efficiently and effectively? 2. How to promote a good relationship between workers and managers? 3. How to improve the overall production of the McDonald’s store? The objectives are: 1. To promote a good relationship between crews and managers. 2. To have
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Challenges Managing Change Managing Entrepreneu rially Managerial Challenges Managing Resources Managing Strategically © 2008 Prentice-Hall Business Publishing Managerial Challenges: Managing Change Managing change: ■Is the most persistent, pervasive and powerful challenge for managers ■Requires managers to gain employee acceptance Two causes of change: ■Technology ■Globalization © 2008 Prentice-Hall Business Publishing Managerial Challenges: Managing Resources Managers
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introduces some principles associated with public administration along and how it is used in American society. Public administration allows public policies and actions, decision-making ability and day to day operations of an agency to be executed effectively in our environment. The reader becomes familiar with the historical and social aspects pertaining to the evolving field. Public administration does not have a definite age of existence but has been recognized as reliable tool used to perform public
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