INTRODUCTION TO CLOUD COMPUTING ARCHITECTURE White Paper 1st Edition, June 2009 Abstract Cloud computing promises to increase the velocity with which applications are deployed, increase innovation, and lower costs, all while increasing business agility. Sun takes an inclusive view of cloud computing that allows it to support every facet, including the server, storage, network, and virtualization technology that drives cloud computing environments to the software that runs in virtual appliances
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Faculty of Business Administration EBIS112 Contemporary Information systems for organizations 1st Semester (2013/2014) Assignment one Due date: 21st Oct. (for Class 003) 22nd Oct. (for Classes 001 -002) 1 Requirements: 1. Cover page with the title of course, session number, your name and student number and date of submission. Please refer to additional file for details. 2. Use 1-inch for your left-, right-, top- and bottom-margin. 3. Use 11 pt fonts, single line
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[pic] Modernization of NTUC Income Case Study Major ：Business Administration Grade ：2013 Name ：Xia Yi’nan ID Number ：201311033030 Contents Contents............................................................................... 1 1.The problems.......................................................................2 1.1The problems faced by Income in this case.....................2 1.2How were the resolved by the new digital systems?.
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killed and thirty-one injured (National Trades Union Congress 2011). This was a collective form of industrial conflict. After going through political changes and the introduction of collective bargaining through the National Trades Union Congress (NTUC), such overt actions were visibly reduced. However, this does not mean that workers do not have their dissatisfaction. They merely replace it with less visible forms such as hidden actions to display their unhappiness in the workplace. Therefore, this
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最近從ICMI電子報上看到一篇介紹新加坡保險公司NTUC的Contact Center得獎的文章, 文中介紹NTUC是家新加坡的Local保險公司, 卻能出類拔萃於全世界Fortune 100的Global保險公司, 贏得2008年的“Best of the Best in Customer Service”獎項, 並說出這家公司如何利用創新技術, 打造全方位高效率又能與客戶交心的Contact Center. 客服中心(Call Center)的觀念推廣開來之後, 企業與客人接觸的管道就不只是接客人的來電諮詢或要求服務異動, Telecom和IT技術昇級之後, VoIP和網路化的加持, Call Center已發展成Contact Center, 就是企業與客人接觸的任何管道都希望這一Contact Center來包辦處理, 舉凡任何的產品和服務諮詢, 售前/售中/售後的銷售和服務, 都可透過電話/email/SMS/WebChat/CyberCSR…等管道來服務或接待客人, 因為不是面對面接觸客人, 在銷售和服務的呈現方式, 更要給人親切感和信任感, 相關的作業流程更要有規範和前後一致性
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Modernization of NTUC Income MIS NO.2 9936002連孝容、9936017陳思瑄、9936026王晶婷 ★ 個案背景 NTUC Income創立於1970年，至今已成為新加坡最大的保險公司，其擁有180萬名客戶，總資產將近213億，旗下有3400位保險顧問及1200名員工。 NTUC Income所承辦的業務包含人壽保險、健康保險、一般保險、商業保險及儲蓄投資等服務。 ★ 面臨問題 1. 保險流程 在2003年以前，NTUC Income的保險流程非常冗長且以紙本為主。整個保險流程從客戶與保險代理人接洽、填完表單並提交文件開始，之後保險代理人員會將文件送交公司，再從分公司快遞至服務部，期間可能會延遲二至三天的時間。當服務部門收到資料後會登錄文件並排序，然後將案件資料送交負責承保的部門，而每份案件資料會隨機分派給承保人員。如要歸檔，將會有七位員工花二至三天的時間將送來的文件登錄與歸檔。目前總共有4500萬份的保單文件裝在超過16000個紙箱當中，不論何時要取出文件或要將舊文件放回原處都需要花費兩天的時間。
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political stability but also a dependent trade union movement. The noncommunist National Trades Union Congress (NTUC) took over the Singapore Association of Trade Union (SATU) to become the leading trade union organization. Anantaran (1990) also argued that it was an act of forming a legal corporation between NTUC and PAP. Members of parliaments are advisors of trade unions affiliated to the NTUC. Morley et al. (2006, p. 162) stated that the current government, which operates under a one party system,
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NTUC Income has a decade-old business processes and IT practices. One of the problems was slow process in exchanging of information between departments. For an instance, NTUC Income packed original documents and sent to warehouses where ,over two to three days, a total of seven staff would log and store the documents. Whenever a document needed to be retrieved, it would take about two days to locate and ship it by courier. Refiling would again take about two days. So it took a lot of time, which
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job security: NTUC | | --- Employment Relations is about how people work with one another to deliver the goals of the organization. One of the key concern will be how to prevent and resolve any problems involving individuals which arise out of or affect work situations. From the clippings collected, it is clear that our tripartite partners – represented by the Ministry of Manpower (MOM), Singapore National Employers Federation (SNEF) and National Trades Union Congress (NTUC), has an important
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OTHER ACTIVITIES St. Anthony’s Canossian Secondary School, Netball Team 2010 - 2013 * Represented school in Netball tournaments such as the East Zone Tournament and M1 Challenge 2012. * Took on the task of training C division members in preperation of tournaments. National Schools Literature Festival 2014 * Represnted school in Literature debates against competing schools and worked
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