teaching. • Auto-graded assignments, quizzes, and tests. • Detailed Visual Reporting where student and section results can be viewed and analyzed. • Sophisticated online testing capability. • A filtering and reporting function that allows you to easily assign and report on materials that are correlated to accreditation standards, learning outcomes, and Bloom’s taxonomy. • An easy-to-use lecture capture tool. STUDENTS... Want an online, searchable version of your textbook? Wish your textbook could
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who managers are and about the nature of their work. 2. Understand the importance of leadership, entrepreneurship, and strategy within organizations. 3. Know the dimensions of management articulated in the planning-organizing-leadingcontrolling (P-O-L-C) framework. 4. Understand the relationship between economic, social, and environmental performance. 5. Understand how the concept of performance is used at the individual and group levels. 6. Create your survivor’s guide to learning and developing principles
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level of seriousness. Teachers are important instrument in education. They are also the pivot on which the educational process hang. Teachers play a major role in the whims and caprices of the educational system. They can influence the teaching – learning outcomes either positively or negatively because they determine the quality of instructional delivery and also influence quality education when it comes to implementation of the curriculum and educational policies. They are to be considered when
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process of achieving organizational goals by engaging in the function of planning, organizing, leading and controlling. Kibera (1996) defines management as a set of activities directed at the efficient and effective utilization of resources in pursuit of one or more objectives. A manager is a person responsible for directing the efforts aimed at helping the organization achieve its goals. Managerial performance is the measure of how efficient and effective a manager is i.e. how well he/she determines
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Anna Salanova Sanni Kirmanen EMPLOYEE SATISFACTION AND WORK MOTIVATION Research in Prisma Mikkeli Bachelor’s Thesis Business Management March 2010 DESCRIPTION Date of the bachelor's thesis 15 March 2010 Author(s) Degree programme and option Anna Salanova, Sanni Kirmanen Name of the bachelor's thesis Business Management Employee Satisfaction and Work Motivation – Research in Prisma Mikkeli Abstract Human Resource Management is getting more important in the business
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communication between an organization and its clients by creating and enhancing customer interaction through innovative technology. E-CRM software provides profiles and histories of each interaction the organization has with its customers, making it an important tool for all small and medium businesses. Internet-based companies need to remain competitive. One way of improving competitive advantage is to attract more customers and increase customer retention; for example, by developing long-term
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However, this growth has slowed following emergence of unprincipled leaders whose main aim has been satisfaction of individual needs as opposed to their employees and customers. With such unethical practices, it is obvious that a strong impact has been witnessed in economic growth, which boils down to declining capital investments and unemployment for small businesses. Emergence of economic uncertainty can be traced back to WorldCom and e-business sector failure (Luthans, Luthans, Hodgetts, & Luthans
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dimensions of service quality. 2. Use the service quality gap model to diagnose quality problems for a service firm. 3. Describe how the SERVQUAL survey instrument is used to measure gaps in a service firm's quality. 4. Illustrate how Taguchi methods and poka-yoke methods are applied to quality design in services. 5. Construct a "house of quality" as part of a quality function deployment project. 6. Construct a statistical process control chart for service operation. 7. Use a fishbone chart in a cause-and-effect
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context, refers to any asset that will produce future cash flows. The most well known asset types are tangible in nature. Tangible capital therefore refers to the physical and financial assets of the organization. The value of such assets is disclosed periodically (by publicly listed companies) and can be found easily on the
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successful management .Difference between management and administration Management definitions: * The process of organizing methods ,manpower and other resources to achieve organizational goals * Is more than art and science Managing is working with and through people to accomplish the objectives of both the organization & its members. * It means art or skills of directing human activities and physical resources in the attainment of predetermined goals. * According to Henry Fayol
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