Southwest Airlines: Culture of Communication Kevin Miner COM 530 December 9, 2013 Patrick Thornton Abstract This paper will discuss the culture of communication at Southwest Airlines. Founded in 1971 the company’s culture is based on mutual respect where forward thinking is encouraged and rewarded. All levels of employees have the authority to act for the customer’s best interest without continuously getting approval from above. Employees’ perception of an open minded and supportive workplace
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Integrating Culture and Diversity in Decision Making: The CEO and Organizational Culture Profile Jalisa Williams Dr. Erica Gamble BUS 520 Leadership and Organizational Behavior November 6, 2013 All about Southwest Southwest Airlines (SWA) was founded by Rollin King and Herb Kelleher in 1967. Southwest got its start in Texas and has since become one of America’s most admired companies. The road of establishing Southwest was not an easy one. The company who first wanted to service
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| Southwest Airlines Co. | Organizational Commitment and Communication | | | | Southwest Airlines, Co is according to Fortune magazine one of the best places to work for. The Company’s mission statement is "The mission of Southwest Airlines is dedication to the highest quality of Customer Service delivered with a sense of warmth, friendliness, individual pride, and Company Spirit." (Southwest.com) Southwest believes that their mission statement has led the way to the best cumulative
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Business Strategy Southwest Airlines uses a low cost, short haul/high frequency/fast-turnover strategy focused on underutilized airports in the proximity of major metropolitan cities to compete in the consumer air transportation industry. The differentiator and key to the company´s success with this strategy is the unrelenting focus on human capital and employee culture in delivering exceptional customer service. Southwest is unique in that it does not offer a very minimalist and simple air transportation
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Boeing is an international company headquartered in Chicago, Illinois, and employs more than 158,000 employees worldwide. The company’s corporate structure consists of the Boeing Commercial Airplanes and Boeing Defense, Space, and Security Divisions (Boeing, 2010). In the early 2000s Boeing struggled and was surpassed by Airbus in annual airline sales. Through the organizing function of management, Boeing is once again the leader in the aerospace industry, continues to build a competitive advantage
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Southwest Airlines Aquita Avant Communications for Accountants Com/530 February 3, 2012 Jon Zimmerman Abstract This paper examine the philosophy of Southwest Airlines, a phenomenal high performing organization that is known for it’s diverse cultural settings, by examining organizational culture, communication, and roles of conflicts derived through group communication. Organizational Culture An organizations’ culture develops from beliefs and values that are shared
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Summary Corporate Culture & Southwest Airline Case Analysis CORPORATE CULTURE Corporate culture is an incredibly powerful factor in a company’s long-term success. No matter how good your strategy is, when it comes down to it, people always make the difference. Corporate Culture * Is the meshing of shared values, beliefs, business principles, and traditions that imbues a firm’s operating style, behavioral norms, ingrained attitudes, and work atmosphere. * Is important because
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Southwest Airlines: A Corporate Cultural Assessment Southwest Airlines (Southwest) is a domestic US airline that provides short haul, high frequency, point-to-point, and low-fare service to and from 60 airports in 59 cities across 31 US states. From humble beginnings in 1971, this airline with only four passengers per flight, and airhostesses wearing hot pants and white go-go boots, has evolved into a leader in the airline industry with unsurpassed employee loyalty. Southwest's unique and relaxed
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However, in achieving a successful strategy-executing process, every organization must complete 10 basic managerial tasks in term of staffing, resources and competencies, organizational structure, resource allocation, procedures and policies, practices improvement, information and operating system, incentives, corporate culture and leadership. How well the firm completes these tasks determines the success of the strategy, which is presented in form of strategic and financial objective accomplishment
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Leadership and Organizational Behavior December 12, 2014 Gary Kelly serves as the Chairman of the Board, President, and Chief Executive Officer at Southwest Airlines. Under Gary's leadership, Southwest has grown to become the nation's largest airline in terms of originating domestic passengers carried and is a mainstay on Fortune magazine's list of the most admired companies in the world, ranking seventh in 2013 (About Southwest, 2014). Gary's biggest source of pride is the fact that Southwest Airlines
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