Research in Brief Service quality and human resource practices: a theme park case study Jeffrey Hickman Guest Service Manager, The Disney Company, Lake Buena Vista, Florida, USA Karl J. Mayer Assistant Professor, William F. Harrah College of Hotel Administration, University of Nevada, Las Vegas, Nevada, USA Keywords Human resource utilization, Theme parks, Employee communications, Service quality Introduction In services management, the linkage between employee performance and the delivery
Words: 2726 - Pages: 11
PMI/ACA/03/ASC(14)/001Rev. No.:0PGSMASSIGNMENT COVERSECTION A: PERSONAL PARTICULARS (PLEASE USE BLOCK LETTERS) SECTION A: PERSONAL PARTICULARS (PLEASE USE BLOCK LETTERS) Programme | MBA PGSM | Module Subject: | OPERATION MANAGEMENT | Module code: | OPS 600 | Name of Lecturer: | DR. JEREMY TAN | Assignment title: | ASSIGNMENT 1 – INDIVIDUAL(4979 words) | Assignment Submission date |
Words: 5790 - Pages: 24
also known as OMM, process. Although these three companies conduct business around three different services and products, their business principles and operating systems are quite similar. They have also fine tuned their OMM processes to be effective and profitable companies. Macy's main objective as a retailer, with a mass production operating system, is to provide a quality and valuable product and service at an affordable price. They specialize in the sale of brand name clothing and furniture
Words: 892 - Pages: 4
of financial information by evaluating the effectiveness and efficiency of operations and risk management. Management creates standard operating procedures for all processes of the business, the internal control department observes and tests samples to ensure that the employees are following the SOPs. During this testing internal control auditors are also testing the SOPs for opportunities of fraud; catching fraud that is currently taking place as well as offering guidance on practices to close opportunities
Words: 1003 - Pages: 5
Standard Operating Procedure Personal Finance Project Team Author/s: | Lucille Olivier | Document Ref: | SOP | Creation Date: | 13 September 2011 | Version: | 1.0 | Last Updated: | 13 September 2011 | Table of Contents 1. Introduction 1.1 Introduction 1.2 Purpose 1.3 Project Framework 1.4 Project definition, prioritisation and approval 1.5 Project Process 2. Initiation Phase – The Needs Analysis Process 2.1 Initiating a
Words: 4176 - Pages: 17
the event of changes to the policy, a revised AUP must be signed. III. Policy Directives A. Acceptable Use Management Requirements A Standard Operating Procedure (SOP) will be established to support the development and maintenance of this AUP. Richman Investments’ management team is responsible for keeping the AUP up to current standards and ensuring that new and current employees are kept abreast of major changes and that signatures are obtained from each employee following these changes
Words: 747 - Pages: 3
arch logo of the McDonald. Centralization, uniformity and provision of the standard operating procedures for the company operations were the key initiatives taken by the Ray Kroc for the success of franchising system. Centralization is defined as the process in which all the major decisions take place at the top management. Ray developed standard operating procedure and start monitoring franchises to make sure standards are being met. Uniformity was the key element of his strategy. Kroc gave the
Words: 1365 - Pages: 6
Program/initiative as listed in YPPB 2013 Strategic Plan (file YPPB 2013 Plan v1.0.ppt – slide 8-10). The relevant department must complete the items below for each program/initiative. Program/Initiative | Corporate Social Responsibility | Department | Corporate Services | Brief Description | To reach out to more to the public and extend assistance and at the same time introduce branding Yayasan further | Target Launch Date | Jan 13/Mar13/Dec13 | Duration | 1 Day Per Event | | Program
Words: 1141 - Pages: 5
and 3 root causes affecting this project), validate critical Xs, what really affects the output of the process value added vs non value added improve develop solution and test solution (pilot/pilot plan) control implement policies and procedures (SOPs) to sustain improvements Process: activity that produces something (information, items, ideas, or notions) for a customer concerned with quality, cost, or speed value stream = process value stream map = a process map with raw data on it
Words: 471 - Pages: 2
Symbiosis Institute of Management Studies Summer Internship Project Report On Value Addition and Cost Reduction Across Milk Sales Division of MOTHER DAIRY Project Duration: 9th April 2012 to 8th June 2012 PROJECT GUIDE-
Words: 3356 - Pages: 14
