Total Quality Management Vol. 23, No. 11, November 2012, 1227–1239 Which HRM practices contribute to service culture? Akiko Ueno∗ ,† Royal Docks Business School, University of East London, Docklands Campus, 4-6 University Way, London, E16 2RD, UK It is known that Human Resources Management (HRM) can help to develop service culture, which will in turn improve service quality. The purpose of this article is to determine the relative importance of six HRM practices in terms of their impact on culture
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McDonald’s Internal Factor Evaluation (IFE) Matrix: Key Internal Factors | Weight | Rating | Weighted Score | Strengths | Providing training and education for employees | 0.10 | 4 | 0.40 | Strong focus on the employees’ benefits and rewards | 0.10 | 4 | 0.40 | Providing a variety of promotions for customers | 0.05 | 3 | 0.15 | Well-built brand image that reaps loyalty from customers | 0.12 | 4 | 0.48 | Extensive market share | 0.04 | 4 | 0.16 | Various franchise locations | 0.04 |
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Eliminate what is not working properly -Automation -Centralization -Risk Sharing Chapter 2 SECTION II 3) Result Control : Preventive type Control Helps Mgr to address strategy, org, employees are performing - Steps : 1. Define Performance dimension 2. Measure Performance 3. Setting Target 4. Provide Reward - Requirement for Effective Result control : - Knowledge of desired result : Org should know what result are desired - Ability to influence desired result : Employee have influence
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THE EQUITY OPTIONS STRATEGY GUIDE JANUARY 2001 Table of Contents Introduction Option Terms and Concepts s s s s s s s s s s s s s s 2 4 4 4 4 4 5 5 5 6 6 6 6 7 7 7 8 8 10 12 14 16 18 20 22 24 26 28 What is an Option? Long Short Open Close Leverage and Risk In-the-money, At-the-money, Out-of-the-money Time Decay Expiration Day Exercise Assignment What’s the Net? Early Exercise/Assignment Volatility Long Call Long Put Married Put Protective Put Covered Call Covered Put Bull Call Spread
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recommendations to improve on the existing Starbucks Membership programs? __________________________________________________ http://www.business-intelligence.co.uk/reports/crm_strat/summary.asp ( crm strategy) http://harveywallbanger.hubpages.com/hub/Starbucks-Customer-Retention-Strategies ( retention) Answers ( 50 respondents) (1) 10 ppl- 13- 16 yrs, 25 ppl– 17-20yrs, 15ppl - 21 and above (2) 30 ppl- 1-3x, 10 - 4-6x, 10- 7 and above (3) 30 ppl say – less, 10 say more, 10- the
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environment at home and workplace. Susan was not provided an escort when she walks a long distance in day or night time to reach to her car. Her job too was insecure. 5. Lack of rewards and incentives David expressed his displeasure saying that the good works of employees were not recognized. There is no trend of giving rewards or incentives to good performers in the organization. B-
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The Impact of HR Focused TQM Practices on Employee Satisfaction & Loyalty in the Financial Sector of Pakistan Burhan Nawaz Butt, Aamir Daraz, Nauman Imtiaz, Junaid Jameel, Ali Raza, Zunair Akram, Tauqeer Ahmad, Farhat Abbas, Israr Khan Niazi, Javeria Mehmood, Irum Naz Department of Management Sciences, Mohammad Ali Jinnah University, Islamabad, Pakistan Abstract: Introduction: * Research Objectives: * Financial Sector of Pakistan: Literature Review: * TQM and its Importance:
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work behaviors and outcomes. Performance management includes: practices and methods for goal setting, performance appraisal, and reward systems” (2009, p. 421) The Performance Management Model brings goal setting, performance appraisals and rewards together with three contextual factors of business strategy, workplace technology, and employee involvement. “Business strategy defines the goals and objectives, policies, and intended relationships between the organization and its environment to compete
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practices. Abstract: Purpose: This study explores the relationship between organizational strategy and human resources practices, specifically as they relate to the Miles and Snow typology of strategic choices (1978). Design/methodology/approach: Using self-classification, employees assessed their firm's strategy using descriptions characterizing the Defender, Analyzer, Prospector and Reactor strategies developed by Snow and Hrebiniak (1980). Findings: This paper presents empirical evidence
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Project Report for: Prepared by: Ms. Uzma Mehmood – 17749 (5th May 2013) TABLE OF CONTENTS |S.No |Description |Pg # | |1 |Acknowledgement |2 | |2 |Executive Summary
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