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11.1 Explain How To Report Concerns About Practice In The Work Setting

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Q35 (10.1) Explain the importance of building children and young people’s resilience, self-confidence and self-esteem
It is important for staff to convey confidence and aspiration as this will help to instil confidence and self-belief into the young person. This will enable the young person to go for opportunities in life and feel motivated to make positive decisions. A young person being spoken to and treated in a positive uplifting manner by staff members will also make them feel respected and valued.
In our mother and baby unit we regularly praise the mums on how they are coping to instil confidence and help them to believe that they will be able to cope positively when they move into independent living with their baby. Also, whilst observing in our unit, the support workers will reduce support being given in some cases …show more content…
Athena also has a 12-week work book which is used with the young people and their support worker to provide them with skills to enable them to live independently. Each section covers different topics from manging basic health and cooking skills to understanding positive networks and managing your own home successfully. Q38 (11.1) Explain how to report concerns about practice in the work setting
Athena staff have a policy to follow when reporting a concern in the work place as stated below –
Stage 1 - You should, wherever possible and appropriate, seek to resolve the concern informally with the appropriate persons responsible for the matter. However, if the concern cannot be resolved by this approach or if such approach is not appropriate because of the nature of the concern, then the worker has the right to use the procedure described below.
Stage 2 – You should rise the concern formally with manager in writing. Each step will be taken without any unreasonable delay, however, given the nature of malpractice investigations, timescales may be prolonged, but the worker will be kept up to date with the

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