A state of art methods research on methods to assist customer requirements elicitation

Fabio Alves Serconek

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I understand that any act of Academic Dishonesty such as plagiarism or collusion may result in the non-award of my degree.

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Table of Contents Abstract 3 1. Introduction 3 2. General process of customer requirements management 3 2.1. Requirement Elicitation 5 3. Kansei mining 5 3.1. Kansei Engineering 5 3.2. Kansei mining method 6 3.3. Case study 7 3.4. Method analysis 8 4. Picture Sorting and ART2 Network 8 4.1. Sorting technique 9 4.2. The ART2 Network 10 4.3. Case study 11 4.4. Method analysis 12 5. Conclusion 13 6. References 14

Figure Index Figure 1 - Customer requirement management process (Jiao & Chen, 2006) 4 Figure 2 - Perceptual design elements for mobile phones (Jiao, Zhang, & Helander, 2006) 7 Figure 3 -Procedure of specified picture sorts for product design (Shieh, Yan, & Chen, 2008) 10 Figure 4 - Customer attributes hierarchy derived from the sorting process (Shieh, Yan, & Chen, 2008) 12

Table index Table 1- Perceived by testing groups (Jiao, Zhang, & Helander, 2006) 8 Table 2 - Definitions of terminology used in sorting techniques (Shieh, Yan, & Chen, 2008) 9 Table 3 - Results from the ART2 network regarding present data of the surveying company (Shieh, Yan, & Chen, 2008) 13
Abstract

Understanding customer requirements has become a vital matter for