...Final Project House of Quality (QFD) Table of Contents 1 Introduction 3 2 Abbreviations 3 3 House of Quality Summary 3 4 System Analysis 4 4.1 Voice of Costumer (Costumer requirements). Assumptions 4 4.3 Engineering hypothesis of the analysis. 5 4.4 AUDI S4 Sedan (2012) 5 4.4.1 Data Inputs (Importance) 6 4.4.2 Result Analysis. 7 4.5 BMW M3 Sedan (2012) 10 4.5.1 Data Inputs (Importance) 11 4.4.2 Result Analysis. 12 4.6 Mercedes Benz CLS63 AMG Sedan 15 4.6.1 Data Inputs (Importance) 16 4.6.2 Result Analysis. 17 5 Conclusion 19 6 References 20 Table of Figures Figure 1 - House of Quality Process Summary 5 Figure 2 - Audi S4 2012 6 Figure 3 - AUDI S4 HOQ 7 Figure 4 - BMW M3 2012 11 Figure 5 - BMW M3 HOQ 12 Figure 6 - Mercedes Benz CLS63 AMG 16 Figure 7 - Mercedes Benz CLS63 AMG 2012 HOQ 16 1 Introduction The objective of this project is to understand what user trade-offs were selected and prioritized when each of the three systems were being developed. The Systems to be analyzed will be: • 2012 Audi S4 Sedan • 2012 BMW M3 Sedan • 2012 CLS63 AMG Sedan In order to understand this relationship, a reverse engineering concept will be done using the QFD-HOQ model on all three of the above systems. Traditional Enginnering concepts will be utilized during the system analysis making design considerations (i.e. speed vs. weight vs. acceleration) all of these systems...
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...Robert W. MOSER, Plaintiff-Appellant, v. Mary BERTRAM, Defendant-Appellee SUPREME COURT OF NEW MEXICO 115 N.M. 766; 858 P.2d 854; 1993 N.M. LEXIS 221; 32 N.M. St. B. Bull. 693 August 10, 1993, Decided OPINION BY: FROST This appeal from a summary judgment requires us to determine whether a real estate seller's agent owes a fiduciary duty to a prospective purchaser when the seller's agent and the purchaser's real estate agent work for the same real estate broker. The district court held that there is no such fiduciary duty, and we agree.The material facts are undisputed. Plaintiff-appellant Robert Moser, an individual from California interested in purchasing investment realty in New Mexico, sued defendant-appellee Mary Bertram, a real estate sales agent employed by the Santa Fe brokerage firm of Vidal Garcia doing business as Century 21 Blue Chip Realty ("Blue Chip"), for breach of fiduciary duty. Bertram was listing agent for property that Moser wanted to purchase, a residence located in Santa Fe, New Mexico. Moser hired Dolores Lee as his buyer's agent to secure his acquisition of the property. Lee, like Bertram, was employed by Blue Chip. With Lee's assistance, Moser contracted to purchase the property contingent upon his acquisition of financing by July 20, 1988. Moser was unable to secure financing by this date and the seller granted him an extension... Moser failed to secure the necessary financing by the new deadline, and the agreement terminated. Approximately one...
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...5 Reciprocal Method • Allocates support department costs to operating departments by fully recognizing the mutual services provided among all support departments • Full Two Way Interaction between Support Departments prior to allocation 6 Reciprocall M th d R i Method 7 Choosing Between Methods • Reciprocal is the most precise • Direct and Step-Down are simple to compute and understand • Direct Method is widely used 8 COST ALLOCATION PROBLEM (Direct, Step-Down, & Reciprocal Methods) 9 COST ALLOCATION PROBLEM (Direct, Step-Down, & Reciprocal Methods) A summary of the fixed and variable support-department costs f ll f th fi d d i bl td t t t follows: 10 DIRECT METHOD DATA Cost allocation computations: 11 STEPDOWN METHOD DATA Cost allocation computations: 12 RECIPROCAL METHOD DATA Cost allocation computations: 13 Footnotes: 14 Dual-Rate Method, Budgeted vs. Actual Costs, & Practical Capacity vs. Actual Quantities Chocolat I Ch l t Inc. is a producer of premium chocolate based in Palo Alto. The i d f i h l t b d i P l Alt Th company has a separate division for each of its two products: dark chocolate and milk chocolate. Chocolat purchases ingredients from Wisconsin for its Dark Chocolate division and from Louisiana for its Milk Chocolate division. Both locations are the same distance from Chocolat's Palo Alto plant....
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...Comparing and Contrasting the Code of Ethics Aquila' Mahdi Counseling 501 Liberty University February 26, 2012 Dr. S. Sadik Abstract This paper will attempt to examine the code of ethics from the American Counseling Association (ACA) and the American Association of Christian Counselors (AACC). It will take a look at the differences and similarities shared between the two organizations, respectfully. It will examine confidentiality, dual roles and sexual intimacies. Comparing and Contrasting the Code of Ethics This paper will attempt to examine the code of ethics from the American Counseling Association (ACA) and the American Association of Christian Counselors (AACC). It will take a look at the differences and similarities shared between the two organizations, respectfully. It will examine confidentiality, dual roles and sexual intimacies. Establishing trust between the client and therapist is crucial in developing a relationship within the therapeutic structure. In the role of counselor, it is imperative that confidential information shared by the client isn’t divulged outside of the confines of therapy unless the client has given the therapist permission to do so. The only exception in which a therapist can break the client-therapist confidentiality is within the context of the law. It is important for a therapist to discuss confidentiality and its limitations within the initial consult of therapy. When counseling a family or more than one person during a...
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...Case Assignment: Dell Michael Dell established the Dell Computer Company in 1984 with $1000. Over the years Dell grew to be the industry leader in personal computers. Michael Dell used many aggressive strategies to help Dell accomplish great success in a relatively short period of time. These strategies included allowing customers to individualize products, giving 24 hour phone service, and cutting out the middlemen by allowing direct mail order business. Outsourcing allowed Dell to have less inventory and have a faster turnover to new technology which gave a huge advantage over their competitors. Dell created good relationships with suppliers and that allowed them to cut costs by guaranteeing returning business. All these strategies cut costs and allowed Dell to be a leader in technology and quality. As other companies began to copy these strategies, competition began to heat up. In the 1990’s Dell launched an unsuccessful line of new laptop computers and had to recall 17,000 units because they were to slow and expensive. With more competition Dell decided to enter into the retail market which slowed down their strategy of cutting out a middleman and allowing quicker turnover to new technology. In 1993 after 14 consecutive quarters of rising profits Dell profits were only 10 million which was half of what they projected. Stock dropped drastically and many were already expecting the end of Dell. Three major problems were identified to be the reasons why Dell took a step back...
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...Wilfrid Laurier University Scholars Commons @ Laurier Theses and Dissertations (Comprehensive) 2010 Three Essays in Corporate Governance Vishaal Rabindranauth Anand Baulkaran Wilfrid Laurier University Follow this and additional works at: http://scholars.wlu.ca/etd Part of the Management Sciences and Quantitative Methods Commons Recommended Citation Baulkaran, Vishaal Rabindranauth Anand, "Three Essays in Corporate Governance" (2010). Theses and Dissertations (Comprehensive). Paper 1121. This Dissertation is brought to you for free and open access by Scholars Commons @ Laurier. It has been accepted for inclusion in Theses and Dissertations (Comprehensive) by an authorized administrator of Scholars Commons @ Laurier. For more information, please contact scholarscommons@wlu.ca. 1*1 Library and Archives Canada Bibliotheque et Archives Canada Published Heritage Branch Direction du Patrimoine de I'edition 395 Wellington Street Ottawa ON K1A 0N4 Canada 395, rue Wellington Ottawa ON K1A 0N4 Canada Your file Votre reference ISBN: 978-0-494-75409-2 Our file Notre reference ISBN: 978-0-494-75409-2 NOTICE: AVIS: The author has granted a nonexclusive license allowing Library and Archives Canada to reproduce, publish, archive, preserve, conserve, communicate to the public by telecommunication or on the Internet, loan, distribute and sell theses worldwide, for commercial or noncommercial purposes, in microform, paper...
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...Alchoholism Case Study This case study took place at an Alcohol and Addiction Counselling Practice. This service offers people with drug or alcohol related problems an opportunity to increase their quality of life by: providing advice and information, one-to-one counselling, a gender specific alcohol and drug user group, a support group for people who have stopped drinking or using drugs and a family and friends support group. The first interview with Claire took place in October 2000. Her psychiatrist referred Claire to our practice. His first contact with Claire was in August of the same year. She was referred to him by a hospital that had treated her for an attempted suicide. Although the psychiatrist is treating Claire for severe depression it has become apparent to him that she has a problem with alcohol. She is 30 years old and was divorced two years ago. She has no children. There is no partner in her life now or since her divorce and she lives in a rented one bed roomed house. She is unemployed and is currently in receipt of Income Support. Claire has requested a counselling programme that will help her to abstain from alcohol. She has not drunk any alcohol for two weeks prior to her appointment at this service, but she is on prescribed medication: tranquillisers and anti-depressants for depression. The main objective of this interview is to gather information in order to assess which of our services will best benefit Claire to aid her with abstinence from...
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...resources by means of mathematical modeling. The history of Operations Research tells us that George B. Dantzing developed Linear Programming technique during Second World War. His primary aim of developing the technique then was to solve some military logistics problems. But now, it is being used extensively in wide areas of human endeavours. 18.2 CONCEPT AND MEANING OF LINEAR PROGRAMMING. The term “Linear Programming” consists of two words Linear and Programming. The word “Linear” implies linear relationship among the variables in a model while the word “Programming” implies modeling and solving a problem mathematically. By the combination of these two words, it is obvious that the Linear Programming technique BASIC LINEAR PROGRAMMING 407 involves modeling and solving problems (stated in functional forms) mathematically. Hence, the process of converting verbal description and numerical data into mathematical expressions is essential to the problem solving in Linear Programming. In summary, Linear Programming is a mathematical technique used in optimizing the value of a linear objective function...
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...: Project Management and Operational Research Type of assignment : Individual Assignment Lecturer : Siew Ngung Chia Course : Master of Science in Management Assignment Cover Sheet Number Name of Student ID Number Signature 1 Musamukhamedov Farrukh M1100082 Submitted on Due Date? NO (Date Submitted: 19/03/2012) Words Limit Observed? No CONTENT PAGE Chapter 1. BACKGROUND The Case Summary 3 Methodology 3 Limitations 4 Chapter 2. ANALYSIS OF CASE 2.1. Setting up the model 5 2.2. Solution from Management Scientist 6 Interpretation and Explanation of Solution 6 Range of Optimality 6 Range of Feasibility 7 Shadow Price 8 Reduce Cost 8 Chapter 3. ANALYSIS OF ALTERNATIVES 3.1. Option 1: Purchasing only one type of truck 9 3.2. Option 2: Purchasing the same number of pickup trucks as moving vans 10 3.3. Option 3: Purchasing the minimum total number of trucks 11 Chapter 4. RECOMMENDATION AND CONCLUSION 4.1. Recommendation 12 4.2. Conclusion 12 REFERENCE 13 BACKGROUND The Case Summary Moving company Bay City Movers submit to its investors, a business plan for investing to the company to make total trucking capacity at least 36 tons. Company is at the stage to replace its entire fleet. The fleet consists of 1 ton pickup and 2.5 ton van type trucks, which are manned by 1 and 4 workers respectively. The cost of pickup truck is $24,000 and the cost of van is $60,000. Bay City Movers employs...
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...Westlaw HK Delivery Summary Request made by : USER IP Request made on: Friday, 13 January, 2012 at 16:21 HKT Content Type: Journals > ... > Company Lawyer Title : Criminal prosecution for insider dealing: a Hong Kong perspective Delivery selection: Current Document Number of documents delivered: 1 Sweet & Maxwell is part of Thomson Reuters. © 2012 Thomson Reuters Hong Kong Ltd. Page1 Company Lawyer 2010 Criminal prosecution for insider dealing: a Hong Kong perspective Rita Cheung Subject: Criminal law. Other related subjects: Criminal procedure Keywords: Criminal charges; Hong Kong; Insider dealing; Prosecutions Legislation: Securities and Futures Ordinance 2003 (Hong Kong) Cases: Hong Kong Special Administrative Region v Ma Hon Yeung Unreported March 3, 2009 (Hong Kong) Hong Kong Special Administrative Region v Allen Lam Kar Fai Unreported July 20, 2009 (Hong Kong) *Comp. Law. 160 Introduction In Hong Kong insider dealing can be defined as the possession and conscious use of confidential price-sensitive information by a person to trade, or unlawfully disclose or procure others to trade, in the securities of the company.1 The most significant step Hong Kong has taken to reform its insider dealing laws2 has been through the enactment of the Securities and Futures Ordinance (Cap.571) (SFO),3 which came to the forefront of the regulation of the securities market in 2003. After 20 years of implementing a civil sanctions...
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...increased growth and development in offering the industry full-service solutions and inclusive services to the health care industry. Since the merger, InterClean has addressed management’s behavior impacting organizational productivity, performed job analysis to identify duties and requirements for specific jobs, selected new team members, and developed training, and mentoring program. InterClean is ready for the next phase in developing a performance appraisal form with focus on career management. Areas for additional requirements will include how feedback is received by employees, opportunities for employees after feedback is received, how to help employees reach higher level of performance, opportunities for advancement, flexible schedules for dual- career couples, and justification of why this will work with a zero budget. Performance Appraisal The purpose of the performance appraisal is to ensure the highest quality of service delivered to customers in the industry. InterClean is committed to providing outstanding customer service and exceeding customer expectations. The performance appraisal will help employees identify potential problems, help him or her to create contingency plans and goals to deal with tribulations, foster trust and credibility with customers, follow through on commitments, and strive to increase skills and abilities to meet expectations and improve performance. InterClean will incorporate the 360-Degree Feedback performance appraisal with input from the employee...
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...All you need to do is to answer all the questions for the different discussions (200 words each) Topic 1: What factors affect the consumer's perceptions of fast food and its services? Summary: The two studies by M.K. Brady et al and Kim et al are concerned with the same question: what factors affect the consumer’s perceptions of fast food and its services? But while Kim et al. focuses on American college students to find out what factors that segment finds favourable in a fast-food service, M.K. Brady et al takes their study to the international level to find out how different cultural values can affect the consumer’s behavioural intentions relative to the fast-food industry and its services. Both articles agree that the majority of America customers prefer to trade-off between quality of services and expenditure required (expense-conscious). The American consumer tends to judge consumption of goods and services with a ‘neutral’ and logically based mindset; always asking the question of “is it worth my money?” Kim et al claims that due to relatively inexpensive, quick and convenient service, fast-food is becoming more and more popular among college students in North America. How could restaurants attract this emerging market? Further discussing in particular the college student market, and selecting Wendy’s, Burger King and McDonald’s as target examples will figure out the way to attract college students in fast-food services restaurant. Several factors are taken into consideration...
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...Uni Name | Youth Labour Segmented Market Theories | Essay | | Client Name | @XXXXXXXX | | Contents Introduction 2 Segmentation of the Labour Market 3 Theories about Segmented Labour Markets 3 The Dual Labour Market Theory 6 Summary 9 References 10 Introduction The behaviour and life experiences of young people have vastly evolved throughout the past few decades. These changes impact on their relationships between family and friends, their experience of the job market, as well as the educational system and of course, their ability to establish themselves as an individual. According to Furlong and Cartmel (1997), many of these changes are due to the structural changes in the job/labour market. Further, the social organisation of taking different career paths in life has been replaced with more discrete variation (Haaland, 1991). Making that shift from school life to working life tend to be less determined, more flexible, and above all daunting (Ellingsæter, 1995). Beck (1997) and Giddens (1991) claim that the terms “individualisation” and “risk” are often associated with younger people’s behaviour and conditions within a labour society. Individualisation denotes the traditional social groups or segments that are of importance like gender, ethnicity and class are branded as being fragmented and somewhat less important (Pollock, 1997). Though, Furlong and Cartmel (1997) argue that these social structures are of importance and that...
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...EXECUTIVE SUMMARY The obstacle is not only to attract the best talent but also to retain them. *Increasing opportunities for carrier development. *Lifestyle choices. *Job switching. *Unbalanced work life. Which influences an individual’s decision to continue or leave? Employee retention is a process in which the employees are encouraged to remain or stay with the organization for the maximum period of time or until the completion of the project. And not leaving the job. Or, in a layman’s language it is retainment of the employees. We or the companies can’t stop an employee from leaving unless we have a plan to make them stay with us or the organization. Some of the reasons I have got to know about the switching off jobs so often -Environment or circumstances - Work culture -Relationship -Growth -Compensation I got to learn why retaining them is important The cost of turnover. They are an integral part of the organization, without them it will not grow and be able to achieve anything. Goodwill of the company. Interruption in the customer service. The loss of company’s knowledge. Maintaining the efficiency. Turnovers lead to more turnovers. Herd mentality people posses. Retention is all about:...
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...Case Analysis: The Rose Co. Due Date: July 27, 2014 Executive Summary The Rose Company is building a new plant to reduce cost, improve the quality of products, and maintain competitive leadership by gaining a slight production advantage. The main obstacles to be overcome are the commissioning of a new plant, new methods and process, and administrative reporting issues. As the newly hired General Plant Manager, I plan to resolve these issues by insisting that all plant communications flow through me, instituting training for plant personnel and setting operational expectations. Situation Analysis - The Jackson Plant an older, established unit in the Rose Co. has not operated satisfactorily for several years. The Board of Directors has recently approved the construction of a new plant with the expectation of achieving lower costs of processing and a reduction in man-power. The strategic goals of the Organization is to reduce cost, improved product quality, and maintain competitive leadership by gaining a slight production advantage by using new technologies, processes and new methods of production. The Organization has also decided to implement a new decentralized leadership structure. I have recently been appointed as general manager of the Jackson Plant. I will be responsible for the management and administration of all functions and personnel, except sales, at the new plant. I expect the strategy employed at the Jackson Plant will have significant...
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