...Running Head: Article Analysis Article Analysis Amysue Raburn Professor Stair December 15, 2012 The article that I have chosen to us is called “Principles and Principals: Do Customer Stewardship and Agency Control Compete or Complement When Shaping Frontline Employee Behavior?” I have included the abstract from the authors of the paper to explain what the article about. I will then go on and explain what it means to me and why I chose this article. Here is what the article states as its abstract “This article introduces customer stewardship control (CSC) to the marketing field. This concept represents a frontline employee's felt ownership of and moral responsibility for customers' overall welfare. In two studies, the authors show that CSC is a more encompassing construct than customer orientation, which reflects a frontline employee's focus on meeting customers' needs. They provide evidence that the former is more potent in shaping in- and extra-role employee behaviors. Moreover, they highlight how CSC operates in conjunction with an organization's agency control system: Stewardship's positive influence on in- and extra-role behavior is weaker in the presence of high agency control. They offer actionable advice about how to solve the resulting managerial control dilemma. Finally, the authors show that CSC depends on drivers that reside at the individual level (employee relatedness), the team level (team competence), or both levels...
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...Background: Toshiba Corporation is a 140 year old Japanese manufacturing giant. It is a multinational conglomerate corporation headquartered in Tokyo, Japan. Its diversified products and services include information technology and communications equipment and systems, electronic components and materials, power systems, industrial and social infrastructure systems, consumer electronics, household appliances, medical equipment, office equipment, lighting and logistics. It employs around 200,000 worldwide. The Scandal sequence: * April of 2015, Toshiba announced that it is investigating some accounting irregularities. * July of 2015, Toshiba CEO Hisao * $ 1.2B profit inflation over the course of 7 years (2008 to 2015) was reported * 2 former CEO’s were implicated, Atsutoshi Nishida (2005-2009) and Norio Sasaki (2009-2013) * 8 more directors of the board resign. * September of 2015, Chairman Masashi Muromachi announced a $4.0B projected annual loss. * December of 2015, Muromachi Toshiba's market value down by $8.0B * May of 2016, it was announced that Satoshi Tsunakawa will be the new CEO. Toshiba current stocks: The drop started when they announced the accounting anomaly. Impact: 1. Toshiba faced a series of restructuring affecting thousands of employees. 2. Toshiba is selling some of their divisions: * Toshiba sold their home appliance division to China’s Midea. * Toshiba sells their medical equipment division to Canon...
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...EDU-225 Instructional Technology April 13, 2013 Instructor: Toni Kutner COMPREHENSIVE CLASSROOM TECHNOLOGY PLAN Mission Statement: Teachers will promote 21st Century Pedagogy. Emphasis will be placed on core subjects to support state standards of learning. In addition, students will develop skills in creativity, critical thinking, problem solving, communications and collaboration, life skills and digital technology. Technology will be a tool to engage students in the learning process. Teachers will engage in professional development to enhance education. Teachers will prepare students for success in the 21st century global and multicultural community. Vision Statement: The 21st century student will learn to his or hers fullest potential. Technology will be woven into traditional and innovative teaching methods to enhance student learning. The needs of students will be fully addressed to prepare them for lifelong learning, personal success and independence for their future achievements. Rational: In order to prepare students of the future, it is necessary to engage students with the aid of new technologies. Students of today are digital natives. They have grown up in a society filled with innovative technology. Technology is advancing in an accelerated pace. It is role of educators to keep pace with these advances and find new and innovated ways to facilitate student learning. “Traditional 20th century educational practices will no longer...
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