...Retrieve, store in memory, proximity similarity, interpretation. 2. Our senses are bombarded with stimuli. Consequently, we a. Look for similarities b. Select and attend to those which meet our immediate needs c. Systematically process all of it d. Organize it just like everyone else does 3. We make judgements about others on the basis of all the following EXCEPT: a. Comparison b. Proximity c. Similarity d. Contrast 4. Relying on early information for a general idea of what a person is to like is also called: a. Stereotypes b. Our first impressions c. Prophecies we make d. Implicit theories 5. Giving subtle cues or hints about how we expect the other person to act is also called: a. Stereotypes b. Implicit theories c. Self-fulfilling prophecies d. Our first impressions 6. First impressions are all of the following EXCEPT: a. Unjust b. Inevitable c. Highly accurate d. A filter 7. You can increase your accuracy in interpersonal perception by a. Applying implicit theories b. Relying on first impressions c. Observing and interacting with people d. Attributing behaviors of others to obvious events in their lives 8. The tendency to maintain balance among perceptions or attitudes is called a. Attribution b...
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...EFFECTIVE LISTENING What Effective Listening Is ? Effective listening is actively absorbing the information given to you by a speaker, showing that you are listening and interested, and providing feedback to the speaker so that he or she knows the message was received. Delivering verbal communication, like writing a newsletter, involves trying to choose the right words and nonverbal cues to convey a message that will be interpreted in the way that you intend. Effective listeners show speakers that they have been heard and understood. "We were given two ears but only one mouth, because listening is twice as hard as talking." Sources of Difficulty by the Speaker • Voice volume too low to be heard. • Making the message too complex, either by including too many unnecessary details or too many issues. • Getting lost, forgetting your point or the purpose of the interaction. • Body language or nonverbal elements contradicting or interfering with the verbal message, such as smiling when anger or hurt is being expressed. • Paying too much attention to how the other person is taking the message, or how the person might react. Sources of Difficulty by the Listener • Being preoccupied and not listening. • Being so interested in what you have to say that you listen mainly to find an opening to get the floor. • Formulating and listening to your own rebuttal to what the speaker is saying. • Listening to your own personal beliefs...
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... Sapp 1 Listening Audience Essay 2/4/14 SPC2017 Ms. Sullivan Throughout my career, I have attended many meetings and functions, each having different topics or atmospheres. Generally, I focus on the speakers or material, more than what the listening audience does. My experiences with these types of events were peaceful and without conflict. I had never thought watching people listen would give me any information on anything. However, I recently attended a meeting I was looking forward to watching the audience. I recently began working for a new agency, an agency that has many conflicts between management and employees; there have even been grievances filed. It is because of this I chose to observe the listening audience of a meeting we held in our Jacksonville office on December 31, 2013. This meeting had me interested in the audience due to the variety of speakers we had, from management to Union representatives and because we were addressing resolution of issues. As I began reading the Human Communication textbook, I was able to relate what I was reading in chapter 4 to what I had seen. Often, the importance of listening is taken for granted; we hear things throughout the day without even noticing. We listen to friends, family, and nature; whatever it may, be we hear it without thinking about it. This is such an unconscious occurrence we sometimes forget how important it is not to just hear but really listen. To appreciate the importance of listening one must consider...
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...Andrea Beachum Effective Listening Strategies Paper BSHS 385 October 12, 2015 Audra Stinson Effective Listening Strategies Paper The understanding of what effective listening is and what it means is a vital part of the role of human service provider. Effective listening means more than just hearing what your client is saying to you when they are in a session. Effective listening means that you as the provider are able to understand their body language and other nonverbal cues. By using effective learning skills the human service provider can help the client by providing the right tools and resources to help them gain control over their situation and to help them find a way to a solution. What is effective listening? Effective listening is defined as the ability to actively understand and listen to what the client is saying and to show interest into what is being discussed. Effective listening also means that you are providing the client/individual with reflective feedback that demonstrates that you not only heard what they were saying but that you understand as well. (Effective Listening Skills, 2004-2015) Ways to demonstrate attentive/effective listening skills There are many different ways to show your client and others around you that you are actively listening to what they are saying. Some of these skills come naturally while others tend to need some practice. Listed below are some of the skills that are important when communicating...
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...Public Speaking 210-50 Informative Speech September 7, 2011 Chapter 5: Listening to Speeches Listening is an important part of the communication process. It is stated as being the active processing of the information we receive. How well you listen has a major impact on the quality of your relationships with others. Listening is a skill which everyone can benefit from improvement. A great deal of our communication process is devoted to listening. Chapter five focuses on improving your listening skills with suggestions and principles and also identifies barriers that keep people from listening at peak efficiency. In this essay, we will go over all key points and terms that will help you become an effective listener. To become an effective listener we first need to develop certain skills that can be used in stages to guide us through the process. Effective listening involves selecting, attending to, understanding, and remembering the meaning behind the message. The goal as a public speaker is to develop and deliver a speech that audience members will listen and respond to. (62) Although it seems easy, there are barriers that can hinder a speech from being received by the listener. These barriers are referred to as listening barriers. Listening barriers are created when we fail to select, attend to, or understand a message or remember what was said. (62) There are many listening barriers that can vary depending on the individual; however, the book has narrowed...
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...essay The following paper explains the importance of active listening in the workplace. It also explains how supportive and defensive climates can improve relations in the workplace. Active listening in the workplace Active listening involves being present in every conversation you have. Listening with undivided attention communicates respect for the person with whom you are speaking. There is a big difference between hearing and listening. For example if the person responds “I hear you” but their body language shows they are not. Hearing is a physical ability that the ears receive feelings and transmit them to the brain while listening is a skill. Listening skills allow one to make sense of what another person is saying. Active listening is not always embraced in the workplace because there is such a premium value placed on multitasking. Active listening is important in all situations where people are communicating with each other. In the workplace active listening allows employers to understand their employees and create a workplace that is responsive to employee needs. For example in service industries, active listening allows service providers to better understand what customer expectations are and meet those expectations. Active listeners let people know they care about what is being said and help the speaker articulate the true meaning of their thoughts and the true source of their feelings. The active listener seeks to understand and remember what is being said...
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...Benefits of Effective Listening Benefits of Effective Listening Maryann Rieger Brandman University COMU-410 April 21, 2012 Benefits of Effective Listening Effective listening is one of the most important parts in communication. As noted by Elizabeth Rice (1998), “[Listening] involves caring, hearing, interpreting, evaluating, and responding to oral messages to gain a shared understanding” (Rice, 1998) There is always something to be learned when listening. As listeners, we cannot have an "I know everything" attitude. There is always a different opinion, or a new piece of information that can come to light. Listening is never a waste of time. We must pay attention and be active and total listeners when communicating with our peers, supervisors, employees and customers It is important to understand both how we listen as well as who is communicating to us in order to become more effective listeners. Listening Types There are many listening types and we need to understand how we are listening in order to improve and become more effective listeners. We need to be engaged when we listen to hear and understand what is being said. We need to listen to verbal and non-verbal communication to get the full effect of what is being communicated to us. Common listening types are active, inactive, total and partial. Of these, active and total are the most successful. Active listening “Listening in a way that demonstrates interest and encourages continued speaking....
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...Harvey (2006:160) Listening is the first communication skill we practice as infants, and from listening to other people around us, we learn how to speak. We listen far more than we speak, read or write; possibly up to 75% of the time, yet it is a communication skill we are not formally taught. We can close our eyes and mouth and can leave the keyboard or pen alone, but our ears are constantly open. We are frequently told to ‘listen up’, that we ‘weren’t listening ‘, that we ‘never listen’, but we are seldom taught how to listen effectively. What make an effective manager? To be an effective manager, you have to be a good listener. Manager must possess three listening components: Hearing, Understanding and Retaining. Hearing is the ability to receive sounds. Understanding is the ability to make sense of what we hear. While retaining is the ability to remember what has been heard. Listening to an individual is the most important attribute of an effective manager. Manager who listen, earn employees respect and loyalty. They discover important things about how the business is going. Manager can show effective listening when employees or customers are communicating with them by their body language, facial expression and through eye contact. A manager who doesn’t listen is not a good communicator. As a manager you need to listen, to benefit from your employees thoughts then direct his or her thought to the mission, vision or goal. If the employee feels the manager hears theirs...
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...average of 70% of their time engaged in some sort of communication, of this an average of 45% is spent listening compared to 30% speaking, 16% reading and 9% writing.” (Adler, R. et al. 2001). Based on the research of: Adler, R., Rosenfeld, L. and Proctor, R. (2001). Interplay: the process of interpersonal communicating (8th edn), Fort Worth, TX: Harcourt. In this fast paced, technology-based world where the need to communicate is more important than ever, we all seem to be in so much of a hurry, that we do not really take the time to listen to what people are saying. Listening can help improve accuracy, solve problems, resolve conflict, and build relationships. As simple as good listening seems, through poor listening, we can misinterpret and misunderstand, which can cause confusion, frustration, and even conflict in both our professional and personal relationships. In a study of over 8,000 people employed in businesses, hospitals, universities, the military and government agencies, results showed that most people responding felt that they communicate as effectively or more effectively than their co-workers. However, research shows that the average person listens at only about 25% efficiency. Interestingly, while most people tend to agree that effective listening is an important skill, they do not feel the need to improve the level of their listening skills. (Haney, W. V. 1979). Despite the date of this study, it reflects an important statistic, one...
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...Susan's Blog and PwC’s Unique People Experience Initiative Q1. What aspects of active listening are suggested in Susan's blog and the UPE initiative? Active listening requires the listener to understand, interpret, and evaluate what he or she heard. The ability to listen actively can improve personal relationships through reducing conflicts, strengthening cooperation and fostering understanding. In Susan’s blog, same concepts are applied setting up a satellite women’s network, running a large number of internal events, some targeting to skills development, some informative and some purely on social. UPE initiative is a philosophical approach to developing talent, instead of treating everyone the same, the firm has customized its approach to fit the diversity of its people and create a culture. Q2. What aspects of constructive feedback are suggested in Susan's blog and the UPE initiative? Constructive criticism means starting from a different position. Your criticism should be factual, impersonal and timely. The value of changing their behavior must also be clear. In Susan’s blog, the first component of UPE understands those different needs, by assigning a partner/leader who is charged with getting to know him or her professionally and personally, including those aspects such as race, gender, and work-life issues that can affect experiences with the firm. Q3.What aspects of supporting appropriated self-disclosure are suggested in Susan's blog and the UPE initiative...
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...Capella University MBA6010 – Professional Effectiveness: Strength, Impact, and Reposition Professor Pamela Solberg-Tapper Assignment u06a2 – Professional Challenge – Coaching Analysis Final Paper By Dawn Patterson October 1, 2010 I. Overview In summarizing my learning from this course about the coaching and feedback process, I learned the most about myself during the classmate phase of the coaching process. Many things were illuminated over the course of the coaching sessions with my classmates and coworker. Turns out that the concern I brought to the forefront to receive coaching and direction on was one of many symptoms related to a greater issue that wasn’t as easily identifiable as other indicators had suggested. What I believed to be a problem with managing a stressful work environment really was an issue with effective communication. The coaching process is comprised of three elements; planning, conducting the discussion(s), and evaluating. In the planning phase I developed a short-term plan to help the coachee achieve their expressed goal. The next phase of the process, conducting the discussion entailed the actual delivery of the feedback. Lastly, the evaluation phase provided an opportunity to track the progress and adoption of the prescribed approach to train and develop the coachee. The evaluation phase also created an opportunity for the coachee to share feedback with the coach on the effectiveness of the coach’s delivery...
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...Business Communication Essentials, 6e (Bovee/Thill) Chapter 2 Mastering Team Skills and Interpersonal Communication 1) Teams are at the core of ________ management, which is the effort to involve employees in the company's decision-making process. A) autocratic B) participative C) top-down D) personnel E) laissez-faire Answer: B Explanation: B) Teams are often at the core of participative management, the effort to involve employees in the company's decision making. Classification: Conceptual LO: 1 Difficulty: Easy Learning Outcome: Describe best practices in team and interpersonal communication 2) Teams can increase performance levels by ________. A) pooling experience B) discouraging consensus C) encouraging groupthink D) duplicating effort E) promoting hidden agendas Answer: A Explanation: A) By pooling the experience of several individuals, a team has access to more information in the decision-making process. Classification: Conceptual LO: 1 Difficulty: Easy Learning Outcome: Describe best practices in team and interpersonal communication 3) Simon has just launched a startup and has big ideas for the company. He assembles a large team of people from different backgrounds who have the skills he needs to get the job done. Simon's brother criticizes this, saying that such a large team will result in too much conflict, because the different team members will all have individual approaches to a problem. Which of the following should...
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...expectations (e.g., body of paper was 15 pages vs. 14 page expectation) were present, this sample did satisfactorily organize cumulative work with a noticeably fresh synthesis of a solution-based, short-term pastoral counseling scenario. In like fashion, make every effort to do original work!] Abstract The Final Project applies the distinctive features of a solution-based, short-term pastoral counseling strategy to a counseling scenario with a pre-determined care-seeker, Brody, from the case study Crossroads: A Story of Forgiveness. It is the purpose of this writer to artificially move Brody through an abridged counseling process. The student counselor, Mercy Me, is the youth minister of an American Baptist Church with approximately 150 active members located in the close-knit, small community of Shingle Hollow, NC. Mercy’s hallmark purpose, glorifying God by being and imitator of Christ, guides, directs, and develops the process of tailoring her I/S DISC relational style to best demonstrate fit and build rapport with Brody’s C/S DISC relational style. The solution-based, short-term pastoral counseling strategy is utilized to move Brody from an attending position in phase one to a willing position in phase two. The counselor recognizes Brody’s grief and depression as a result of the tragic loss of his mother and sister. Making matters worse, the noticeable anger presents from a hostile, tension filled relationship between Brody and his father, Bruce. Table of Contents...
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...Title of Educational Activity: Mindful Listening Purpose / Goals: To provide information and tools to assist the health care professional in communicating more effectively through the client/patient / care giver relationship, as listening is a significant part of the communication process. M0707121 Objectives List the educational objectives. 1. Response to and discuss the question: “What is communication?” Content (Topics) Provide an outline of the content/topic presented and indicate to which objective(s) the content/topic is related. I. A. B. C. D. E. II. A. B. C. D. E. F. III. 1. 2. 3. 1. Communication - What it is It is NOT about words It is about connecting with another person It is about deep listening It is about frank and honest dialog It is about trust Development of listening skills Increase in patient satisfaction Increase in patient retention Increase in best possible clinical outcomes. Increase in patient loyalty Increase in word of mouth referrals Increase in patient cooperation compliance The Myths of Listening Listening means agreeing: agreeing is not good listening Listening is a lot of hard work: focused, deep listening takes 45 seconds Listening requires you have to “act like you’re listening.” Listening takes too much time: people interrupt their clients after the first 12-14 seconds of the client speaking. What Makes A Mindful Listener A. A mindful listener “gets the whole picture”, not just the words but gestures, tone, attitude, expressions and pauses...
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...limits in counseling between you as the counselor and your client), empathic counselor (being able to understand your clients feelings and grasp where those feelings are coming from), Self-Awareness (counselors encourage clients though process of belief that they can achieve anything, have faith in the clients you work with but also be aware that not everything they tell you is the truth), lastly collaboration (by working together as a system and using your people skills your collaboration with your client will be more effective). An ineffective characteristic that I got from the media was codependency, making sure to pay attention to times when counselors become too involved in their clients therapy or lives and are not creating the active listening environment, this may lead to not helping the client heal and become a more positive person and get better in the long run. In the case study two effective characteristics that I believe to be effective are when the counselor as the client to tell him more about the anger issues. This is effective because it opens up more questions that the counselor...
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