...CHAPTER II LITERATURE REVIEW What Is Office Administration? An office administrator oversees day-to-day office operations. Office administration is the process of overseeing the day-to-day operations of an office. The task of administration is usually the responsibility of an office administrator or manager. Depending on the general operating structure of the organization, and the complexity of tasks associated with the operation in general, the responsibilities of the manager or administrator may focus on a few core tasks, or involve the management of a wide range of functions. One of the core tasks associated with office administration is the management of the employees associated with the office. Typically, office administrators are responsible for supervising the office staff, making sure that each employee has resources necessary to competently carry out his or her assigned duties. Administrators also function as troubleshooters, providing support and assistance to employees when unusual situations arise during the completion of an assigned task. It is not unusual for administrators to be responsible for conducting periodic employee evaluations, recommending pay increases, or providing employees with remedial or cross training as a means of assisting those employees to improve their relationships with the employer. Along with managing and supporting employees, office administration also involves making sure that the office always has the resources needed to remain...
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...operating room. In completing the career plan it identifies me exactly. The current job title that I hold is administrative assistant to the director of the operating room; this title carries high power in the department. As a high powered individual at Memorial Hermann Hospital the job is very demanding which is a good thing because it allows giving 101% of yourself. The hospital is a teaching organization and this atmosphere is adapted by employees. Each day staff learns new skills; this career demonstrates your skills. The salary is competitive with the rest of the hospitals in the medical center. In the operating room there is always room for advancement. Every competency is essential in becoming a director because of the support to employees, surgeons, and patients. The ethical aspect is strength because as a leader you set the stage of doing what is right. When a problem occurs leadership has to follow up with the individual is having the problem (closing the loop). Memorial Hermann Hospital is known nationwide by having breakthroughs every day, and customer values. A weakness would be the supportive competency in this category the overwhelming feeling of putting on many hats. The operating room has 13 departments within itself and has a total of 500 employees; the department has six directors, nine managers, 14 coordinators, and three administrative assistants becomes a difficult task to support all departments. The...
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...Chapter 1 Introduction to Professional Billing and Coding Careers MULTIPLE CHOICE 1. The percentage of all healthcare providers who are physicians and nurses is: a. 25%. b. 40%. c. 50%. d. 60%. Answer: b EMPLOYMENT DEMAND 2. The percentage of all healthcare providers who are allied health professionals is: a. 25%. b. 40%. c. 50%. d. 60%. Answer: d EMPLOYMENT DEMAND 3. The increased demand for medical billers, medical office assistants, and medical coders can be attributed to: a. the growth of managed care. b. physician practices having more responsibility for filing claims. c. the need for additional staff to file claims and work to obtain timely payment. d. all of the above. Answer: d EMPLOYMENT DEMAND 4. All of the following changes were a result of managed care EXCEPT: a. physicians having to wait 30 days or longer for payment. b. physicians having more responsibility for filing claims. c. patients having to pay for services when rendered. d. physicians having to add to their staff. Answer: c EMPLOYMENT DEMAND 5. Before the 1970s, a physician’s practice would grow based on: a. advertising and referrals. b. managed care contracts. c. consultations. d. hospital affiliations. Answer: a EMPLOYMENT DEMAND 6. Before the 1970s, a solo practice included all of the following staff members EXCEPT: a. physician. b. nurse. c. certified medical biller. d. receptionist. Answer: c EMPLOYMENT DEMAND 7. Managed care is...
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...DIVISIONAL HR MANAGER ADMINISTRATIVE ASSISTANTS (4) Recruitment and Selection Proposal HUMAN RESOURCES Recruitment and Selection (HRM782) Assignment 1 TABLE OF CONTENTS Page 3: Introduction Page 4: Proposed Job Advertisement Page 5: Selection Report Page 6: Resume Characteristics Report Page 8: Endnotes Page 9: Bibliography INTRODUCTION Successful candidates for the position of HR Administrative Assistant must exhibit the following competencies (as stated in the job description): Core – Excellent interpersonal skills, flexibility and dependability Functional – Client Service Orientation Job-Specific – Knowledge of MS programs, keyboarding skills of 60 wpm and a minimum of one year administrative experience. In addition to the above core competencies, we also need to gear our screening techniques to ensure we select the recruits with the highest levels of general cognitive abilities and conscientiousness. These predictors have been proven to be the most successful at guaranteeing above average job performance, and therefore the most benefit to the company as a whole.( Catano, V.M., W.H. Wiesner, R.D. Hackett and L.L. Methot. (2010). Recruitment and Selection in Canada, 4th Edition. Toronto, Ontario, Canada: Nelson Education Ltd., p. 174. ) Included in this report is a clearly worded job advertisement, with an in-depth selection proposal. In order to ensure...
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...What job would you create? Why? The job that I would create would be that of administrative assistant. I would create this particular job because it would fill the void that currently exists within the company. Administrative assistants typically perform job tasks that do not really fall under any other category and work to support the office in a general manner. Administrative assistants typically have responsibilities such as making travel arrangements. However, their duties can extend beyond that to include general accounting duties, such as basic accounts receivable and payable. What are the employee competencies this position needs to be successful? Why? The employee competencies that this position needs to be successful would be attention to detail, punctuality, ability to multitask, good communication skills, and basic accounting skills. These skills are important because they are crucial in order for the candidate to be able to fulfill all of the requirements of the position. What are your ideas for how you might design performance management, compensation, and incentives for this new position? Why? In terms of performance management, I would implement a regular review process so that the employee that would be hired for this position would be able to gauge whether or not he or she is fulfilling all of the responsibilities of the position and performing up to expectations. Performance reviews allow employees and employers to work together in order to set...
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...WDA- FASTCAT CASE PHASE 1 HRM A GROUP-3 2013 The document highlights the development and implementation of the internal structure. TABLE OF CONTENTS Contents Executive Summary _____________________________________________________________________________ 1 Strategy and Objectives_________________________________________________________________________ 2 Organization Objective .................................................................................................................................2 Cost control Highlights ............................................................................................................................2 Innovation .....................................................................................................................................................2 Increase customer base ...........................................................................................................................2 End to end solution ...................................................................................................................................2 Customer satisfaction ...............................................................................................................................2 Employee value creation .........................................................................................................................2 Un-parallel product quality ................................................
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...Cheng Yan MGT 510 Human Resource Management Stephen Young What job would you create? Why? The job that I would create would be that of administrative assistant. I would create this particular job because it would fill the void that currently exists within the company. Administrative assistants typically perform job tasks that do not really fall under any other category and work to support the office in a general manner. Administrative assistants typically have responsibilities such as making travel arrangements. However, their duties can extend beyond that to include general accounting duties, such as basic accounts receivable and payable. What are the employee competencies this position needs to be successful? Why? The employee competencies that this position needs to be successful would be attention to detail, punctuality, ability to multitask, good communication skills, and basic accounting skills. These skills are important because they are crucial in order for the candidate to be able to fulfill all of the requirements of the position. What are your ideas for how you might design performance management, compensation, and incentives for this new position? Why? In terms of performance management, I would implement a regular review process so that the employee that would be hired for this position would be able to gauge whether or not he or she is fulfilling all of the responsibilities of the position and performing up to expectations. Performance...
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...It is with great enthusiasm that I submit my application for the position of Administrative Assistant. As both an administrative professional and customer service representative with over 5 years experience, I am sure my diverse skills, experience, and qualifications would make me a great asset to your company. As detailed in my attached resume, I have held several administrative positions including as administrative assistant for Brentwood Coach & Limousine. Here I organized meetings, booked travel itineraries, booked client reservations, and generated and distributed receipts for clientele and sales reports for management. I have also held an internship at the Consulate General of Ireland during my time studying for my BA at the University...
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...Managing Employees As I am appointed as an assistant manager of a marketing department in a fast growing company which provides marketing support via internet to other companies, my job is to help my supervisor lead the unit to develop long term strategies for the department, maintain excellent relations with client and strive to build future business opportunities. The marketing associates in my department work in very flexible schedule and are often offsite, working with the clients to help develop marketing campaigns to improve the business performance via internet. After being in the job I realized that I need to create another position to make sure all the necessary works gets completed on time. But currently there is no one handling accounts payable to the service providers, many administrative works are falling aside, and beside my duties I have been busy making travel arrangement for the staff. Review/Analysis of the Case Analysis of Findings After getting appointed as an assistant manager of a marketing department in a fast growing company which provides marketing support via internet to other companies I realized that there need to be another position so that work gets completed on time. There is no one handling accounts payable to the service providers, many administrative works are falling aside, and beside my duties I have been busy making travel arrangement for the staff. I have been tied up between administrative jobs and could not focus on the strategic...
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...Ever since I have been a little girl, I have always wanted to be in the medical field. Throughout the years, I have changed what I wanted my occupation to be, but now that I am an adult, I have chosen an occupation I will commit to. Being a medical assistant has many of the qualities I am looking for in a career. Not only do I get to help people, I get to communicate with patients, find out what’s wrong with them, and I also get the chance to sit down more often. Sitting down is important because of my bad feet, so that’s a plus side. The occupational outlook for a medical assistant is expected to grow 23% between now and 2024. As a medical assistant, I will complete administrative and clinical tasks. This can include taking vital signs, scheduling...
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...Introduction The most popular definition of a job analysis is that it is the process used to collect pertinent information about the duties, responsibilities, required skills, outcomes, and work environment of a particular job. A job analysis will require as much information as possible to craft a job description which is the typical byproduct of the job analysis. (Board, 2011) The following rhetoric will provide a brief but comprehensive definition of a job analysis process for an administrative assistant position. Describe the various methods for performing a job analysis for an administrative assistant position There are essentially five methods used to perform a successful job analysis and they are as follows: observation, interview, questionnaire, participant’s diary or log and a combination of methods. The observation method is an activity involving observing the tasks that are performed on a particular job from commencement to conclusion. This data is recorded and used as data for the job analysis. The interview method involves interviewing the employee to determine the processes and procedures (tasks) required to meet the expectations of the job. The questionnaire is a method which involves providing the employee with a series of pertinent questions regarding the tasks that need to be performed to meet the expectations of the job. The answers to the questions on the questionnaire is evaluated and incorporated into data to be used in the job analysis....
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...Activity: Competencies and Career Interests Profiler Business Communication and Critical Thinking BCOM 275 University of Phoenix Demonstrative Communication After completing the Competencies and Career Profiler I realized that I have been on the right career path according to my results. The assessment outlined the following fields Freight Forwarder, Executive Assistant, Management and Supervisor in the areas of Customer Service, Administrative, Medical Office or Practice and Sales. Out of all the fields listed Freight Forwarder and the Medical Office and Sales are the only fields I have not worked. I’m working as a Logistic Analyst in the Supply Field and to my surprise it was not one the suggested options. However, the medical field as well as the freight business has been on my research agenda. The great thing is the career profiler provided me a guideline that shows that there are numerous of degree options to explore if I wanted to focus on being a manager. I had now idea that to work in the secretaries and administrative field your course of study should be a Bachelors of Science in Psychology. I think this is an awesome tool because it allows you view the different career option understand the educational path that’s needed to be success. Also, the assessment results provided me the knowledge that I have the ability to apply expertise, thinking logically, cope with pressure, follow instructions, deliver results and I’m innovating. The career competencies assessment...
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...MBA(FINANCE-MARKETING) PERSONAL SKILLS Time management Versatility Data entry Neumerical skills PERSONAL DETAILS Sajesh Sankaran Dayyar building.Flat no:102vUAE Mob: 0559613374 Email:rijushankar@gmail.com DOB: 09/12/1990 Driving license: yes Nationality: Indian Sajesh Sankaran Accounts Executive & Accounts Assistant PERSONAL SUMMARY A highly efficient and competent finance officer with drive determinationand Exeperience of working in a busy finance department providing support tomanagment accounts.Possessing excellent numerical & data entry skills along with a comprehensive understanding of commercial, administrative and accounting procedures. Having a proven ability to ensure that day to day work is carried out in line the agreed policies and procedures and qualityatandards. Keen to find a challenging finance officer position with a successful and ambitious Company where Iwill be able to continue to increase my work experience and develop my ability. WORK EXPERIENCE Charted Accounts Institution(CA,Auding firm)/Algebra bookeeping, Dubai,India Accounts executive /ACCOUNTS ASSISTANT March 2013 - Present Responsible for developing weekly monthly financial reports showing analysis Of the financial accounts.Identifying and recommending modifications to existing Procedures or the production of new systems to improve efficiency. . Duties: * Supporting Management Accounts required. ...
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...hospital showing your skills. If the clinic or hospital likes the way you work they may just keep you. The next step is to be eligible to sit for the exam. To be eligible you must complete a medical assistant course. After applying to sit for the exam and have been approved, you want to make sure...
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...Desktop Support Technician Interview Questions Getting a respectable post of desk top support technician requires a tough interview with the employer with tough desk top support technician interview questions. There are so many unpredictable interview questions that a candidate will be asked. Most of the interview questions are asked to check the behavioral activities of candidate. For the above job description you need to be well prepared for the interview. 1. Suppose you are installing power management on your XP Computer system. Power management should be under the control of: The answer of this question is Operating System. If you know the answer of this question, simply give the answer otherwise say your interviewer clearly “No”. 2. Which file should always be pointed in root folder for Active Partition of Windows XP? The answer to this question is Boot.ini. This is also a simple question. Be true with your answer whether it is YES or NO. 3.If a user calls that he is not able to get online when he connects to internet connection on a XP Computer system. Explain what should you do? Well guys again an opportunity for you. You should rebuild the TCP/IP protocol on the client’s computer system. 4. If the monitor shows a Blank Blue screen after restarting your computer, what would be the best way to resolve this major problem? You should restart your computer, keep pressing F8 key to go to advanced Menu options and choose the option “Last Known Good Configuration”...
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